Thecursedcloset Reviews 10

I reached out to support about a sizing list. Because in so many places, a size 6 shoe means one thing, but it means a completely different size elsewhere. So if you are going to order online, you NEED a sizing list. A page that says small is this measurement, medium is these measurements, etc. For clothing, shoes, etc, anything that comes in more than one size, you need a sizing list. I reached out to support on December 5th, hoping to get a reply in a timely fashion so that I could make an order. It is now January 4th, still no reply. So, unless the item you are ordering from this company is something where size does not matter, like jewelry, I would not order from this company at all. Because if you order something and their version of size Y is different than the size Y you need, good luck getting your money back, or getting an exchange, since it takes over a month for support to reply. Reminder, they still have not replied to me, so yeah.

Edit: This is a genuine review, and I have a screenshot of the chat with support where the bot says a person will get back to me in a few hours, and that it is the end of the conversation, and it shows the date that was sent and my current date. However, there seems to be no way to submit screenshots.

Was gifted some items though throne from this website been waiting for over a week and it’s still not been shipped, I’ve tried contacting customer service but they are ignoring me

this was my first time using the brand, i decided to reach out after noticing i had a tear in one of my products, they were super kind in replacing it :) i appreciate you all! i love the work ya do<3

The item I ordered was out of stock and the cursed closet team went above and beyond to make it right !! Honestly 10/10 experience !! Thank you guys so much for being so easy to work with!!

I ordered from this shop nearly four weeks ago and paid $18.50 for shipping. The package never arrived, and the only “support” I’ve received since then has been automated responses from bots repeating the same unhelpful message.

Instead of taking responsibility or offering a refund/replacement, they told me to contact the delivery company myself. Despite me already paying them for shipping. Why should I have to chase down a lost order when I paid them to handle it?

There’s been no refund, no second shipment, and definitely no real customer service. Just copy-paste replies and zero accountability. Extremely disappointing and frustrating experience. I won’t be ordering from them again. And I would definitely not recommend.

I have ordered the Raven’s Allure Top and I absolutely love it! I was worried it wouldn’t fit right, but it turned out to be perfect! So many ways to style it as well!)

So it's a longish story but I'll tell it quick, an item was ordered for me off of my throne wishlist but the item was out of stock so the order didn't get processed after waiting the recommended time throne suggested I reached out directly to TheCursedCloset have been dealing with them directly at every step they gave me all the relevant information and updated me as so as they knew what happened and what they could do to help compensate me for the issue and even offered to replace the item with a different item offering a upgrade to the order to make up for the mishap.
So now I'm getting more than I hoped for and overall had a great experience dealing with there team and the service, I'm deeply grateful to the team at throne and most of all TheCursedCloset for not only resolving the issues but making up for it ten fold.

I ordered the Raven's Split Dress in size S. I am very happy with the way it looks on my body and also how it feels. The material is great and it's also a little stretchy ❤️

I ordered a body suit according to the size chart. The bodysuit that came was huge and obviously did not match the size chart. I asked for a return. They refused on the grounds that it was not faulty. Your policy states that you accept returns up to 30 days reguardless if it is faulty or not!

Didn’t fit and return policy wasn’t clear, was gifted through throne