Thefarmstore Reviews 

363
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I will never be using this company for any purchases again. My order was placed and money cleared 4 weeks ago and I still haven’t received the product. I rang them multiple times on their advertised n... See more

Rated 3 out of 5 stars

Lovely to deal with but extremely disapointed ! My first order was actually discontinued and couldn't get , easily swapped over for something else ( although ideally would have preferred my money back... See more

Rated 3 out of 5 stars

Still a bit strange having the 1300 number disconnected. But communication through email was good, the products were delivered by Toll and were as expected. The information recieved (updates) whe... See more

Rated 2 out of 5 stars

Although the farmstore have a good variety of products & accommodate zippay my recent order has/is all over the shop. 2 mth wait for my chicken coop & my other 3 products weren't sent I emailed & call... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

The Farm Store is a people focused company with a simple goal: “To provide our customers, partners and staff with a first class experience.” But most of all, we want things to be simple. The Farm Store is a Melbourne based company that has been selling farming supplies since 2008. We’re a natural offshoot of our parent company Seven Hills Tallarook. www.sevenhillstallarook.com.au Our experience in Australian Boer Goats goes back some 25 years. We setup the Seven Hills website to supply the Boer Goat industry, and our “premium partners” farming supplies. The Farm Store was a natural evolution of the Seven Hills business. We understand that it's not always easy getting the farming supplies that you want in rural Australia, so we will send them to you. We use a courier service or Australia post to get your products to you quick smart! Call us, email us, FAX us, or write to us. We're here to make life easy, the way good ol' fasioned businesses used to be. The Farm Store is built to make it easier for farmers and families to buy farming supplies. Whether you’re in the suburbs with some chooks, or a famer on a huge station in rural Australia this website is built for you. This is your site, so if you don't see what you need, we'll source it. Don't like something? We'll change it. The price is not right? RING US! Want more than one item and need a better price? Just ask! We don't want to pay full retail price for any item anymore, and neither should you. Australian farmers are the backbone of this country and in no other industry does a client pay full retail price for items that earn them a living. We have over 100,000 products online, and our range changes daily, we send all of our products via courier or we can can send your orders via Australia Post to your mailbox or local post office. No matter what your item will travel safe and sound! Not happy with that? Let us know what you need and we will take it on board and MAKE YOU HAPPY! Please call us if you have ANY questions or if we have not met your requirements on “1300 GOFARM”. If our website did not answer your question, we want to know about it. Please contact us by clicking here


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2.5

Poor

TrustScore 2.5 out of 5

363 reviews

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2.5

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Rated 1 out of 5 stars

Very unsatisfactory

A product finally arrived after 5 long weeks of no communication. Email follow- ups were not answered and the product delivered is not what is shown on the website. It is not the product I have ordered. Will never purchase there again!

July 12, 2016
Unprompted review
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Rated 1 out of 5 stars

Terrible!

I order my purchase over a month ago for the junior heifer expo. Who would have thought that after a month my order still hasn't been shipped and I need what I purchased in 5 days.. Waste of a hundred dollars!

July 12, 2016
Unprompted review
Rated 5 out of 5 stars

Gr8 service

Gr8 info on where my Items where👍🏻
Fast delivery gr8 service all round
Gr8 products can highly recommend these guys
Thanks 🐴

July 11, 2016
Unprompted review
Rated 3 out of 5 stars

Slow delivery

Delivery time was over 3 weeks and still waiting for some items. This is just too slow in my opinion.

July 11, 2016
Unprompted review
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Rated 1 out of 5 stars

NEVER AGAIN

I placed an online order for some Baxter Boots on May 27th. Here it is July 9th and still no boots. Excuse after excuse. I finally get notice that they have been despatched and I notice that they are the wrong ones. I ask for the correct ones and all I get in response is "This is what you ordered."

This will be the very last time I order anything from this mob.

July 9, 2016
Unprompted review
Rated 1 out of 5 stars

More than 3 weeks wait time for order to be shipped

I ordered eight products from The Farm Store on June 15. I emailed them on June 27 to ask why my order hadn't been shipped, and I was told two days later that "due to the popularity of the items, we are waiting for more stock to arrive," and they assured me that my order would be sent out by the end of the week. Well, yesterday, July 8, I finally got another email saying my order had been shipped, but only one of the products!

Very poor service, unreliable, do not recommend.

July 9, 2016
Unprompted review
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Rated 2 out of 5 stars

BAD EXPERIENCE

1-THE ORIGINAL ORDER WAS NEVER PROCESSED DUE TO STAFF PROBLEMS
2-PROBLEMS WITH THE PAYPAL PORTION OF THE TRANSACTION
3-INITIALLY DIFFICULT TO CONTACT..IN GENERAL COMMUNICATION WAS POOR
4-ORDER FINALLY ARRIVED SEVERAL MONTHS AFTER INITIALLY BEING PLACED
IN GENERAL A VERY POOR LEVEL OF COMMUNICATION REGARDING THE ORDER. I DEFINATELY WILL NOT BE USING THEM AGAIN !!

July 3, 2016
Unprompted review
Rated 1 out of 5 stars

Horrible service

When you buy something and it says it's in stock and you pay for express freight you expect it in a few days not two months later. No communication and lies constantly told just to get a sale. This was my first and last time I will deal with this store. I wish I had read the reviews before using them but I didn't so hopefully someone will read this and go somewhere else to buy there goods.

July 1, 2016
Unprompted review
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Rated 1 out of 5 stars

Pathetic experience

I was told over the phone that the goods I wanted to purchase would be delivered within two weeks because they had to be transferred across from 'their warehouse'. I went ahead and made the purchase. Later I discovered that the goods were to be sent to them from the manufacturer. It has been two months and I am still waiting. Not once did I receive any communication from this company about the delay... I have never had such an experience before. Usually, when I purchase goods over the internet from a company, they are delivered promptly. However, I will definitely not purchase from The Farm Store again. Customer service is certainly not their strong point. In short, pathetic.

June 29, 2016
Unprompted review
Rated 1 out of 5 stars

Takes too long

It takes too long to fill orders. I have had to wait 4 months and sometimes longer to receive my order and when I order something from them it's generally because I need it rather urgently (ie fencing supplies). Their products are good however and their prices are as well which is why I order from them. I just now know to order well in advance of when I need it.

June 28, 2016
Unprompted review
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Rated 1 out of 5 stars

Really Unhappy Customer

Worst company I've ever dealt with online, dismissive, severely unreliable, ambivalent to my needs and the consequences of their negligence - totally unacceptable, I will never use them again and will gladly inform anybody who asks or should the occasion arise where I can inform others about my experience with The Farm Store, I will take every opportunity to do so. My advice to them would be, don't advertise products you don't have, listen to your customers, acknowledge when you've made a mistake - if you're not prepared to do that, then get out of retail.

June 27, 2016
Unprompted review
Rated 1 out of 5 stars

lack of communication - lack of product

I wanted to buy some products from the farmstore to try them out.
Perhaps they did not have stock.
They debited my pay pal quickly, but for weeks and weeks there has been no delivery. I have complained twice and no one has commented or anything. I have recieved an email saying 2 products are being shipped. but there is still no comment about the other 2 items I have paid for.
I am sorry guys, I don;t normally complain, but you must all be doing something else rather than operating a real business today with the internet.

June 26, 2016
Unprompted review

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