TheGallerist Reviews 103

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and comfortable fit of the shoes. Many people appreciate the design and overall appearance, finding them stylish and versatile. The customer service is frequently highlighted as professional, helpful, and responsive, with many consumers feeling well-treated and unique. However, some customers experienced issues with delivery times, reporting that orders took longer than expected to arrive. There were also instances where people received products with quality defects, such as loose glue or tears, and a few reviewers mentioned difficulties getting a timely response from customer service regarding these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. Many customers praise the shoes for their comfort,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, noting premium... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many consumers praise the fast shipping, with some... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the fast, helpful, and... See more

Response time

Users describe ambiguous interactions with response times. While some customers experienced fast feedback and... See more

Based on these reviews

Rated 4 out of 5 stars

Everything was good and easy but took 4 weeks to get them when it said it would take 1-2 weeks. Otherwise really Nice shoes and resolution comfotrobal.

Rated 4 out of 5 stars

It’s a really great shoe, it fits really well with every type of pants. Baggy, straight fit, etc… the size looks a bit bigger than normal I think. I wear size 43 and from the outside it looks like a b... See more

Rated 4 out of 5 stars

My shoes came loose in the glue at the toes, so I returned them. It took a few days before I got a response (-), but when they did get back to me I got a new pair (+) of shoes. Hopefully these will... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store
  3. Streetwear Store
  4. Women's Clothing Store

Written by the company

An independent sneaker company based in Stockholm that manufactures in Portugal. Free Shipping Worldwide


Contact info

4.1

Great

TrustScore 4 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 4 out of 5 stars

Nice model of shoes

It’s a really great shoe, it fits really well with every type of pants. Baggy, straight fit, etc… the size looks a bit bigger than normal I think. I wear size 43 and from the outside it looks like a bigger size. Besides that, it’s a comfortable and good looking pair of shoes!

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Gallerist is very poor quality shoe

Gallerist is very poor quality shoe - cloth insoles, sub-grade rubber soles, and their customer service (returns) is a complete sham (you have to pay $100+) to return goods to Scandinavia! Avoid them like the plague.

March 20, 2026
Unprompted review
TheGallerist logo

Reply from TheGallerist

Hi Ahmad,

Thank you for sharing your feedback - we’re sorry to hear that you were disappointed with your experience.

We’d like to clarify that we did reach out to you directly to offer alternative solutions and assistance with your return. We always aim to be transparent regarding International returns, and information about returns from non-EU countries, including potential costs, is clearly outlined on our website. Return fees can vary depending on the carrier you choose and may, in some cases, be much lower.

We completely understand how frustrating International returns can be, and we truly appreciate you bringing this to our attention.

To improve the experience for our US customers, we are currently working on establishing a warehouse in New Jersey, which we expect to have in place within the next few months. This will help make returns significantly easier and more affordable.

If there’s anything further we can do to assist you, please don’t hesitate to reach out to us directly.

Kind regards,
The Gallerist Team

Advertisement
Rated 4 out of 5 stars

My shoes came loose in the glue at the…

My shoes came loose in the glue at the toes, so I returned them.
It took a few days before I got a response (-), but when they did get back to me I got a new pair (+) of shoes.
Hopefully these will hold up better, otherwise I will be returning this pair too.

March 19, 2026
Unprompted review
TheGallerist logo

Reply from TheGallerist

Hi Ulrika and Magnus,

Thank you for your review and for giving us another chance - we really appreciate it. We take great pride in the quality of our shoes, and we’re confident that your new pair will meet your expectations and hold up well.

Of course, if you experience any further issues, please don’t hesitate to reach out - we’re always here to help.

Kind regards,
The Gallerist Team

Rated 5 out of 5 stars

Wow what a top service!!

Wow what a service. Quick, professional and service minded crew that will do anything to please their end costumer. As costumer you feel unique and well treated! I would definitely recommend The gallerist is a top trusted webshop with top service, with nice products. I recommend them every day!! Thank you the Gallerist - you got me as very happy costumer.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

The Gallerist is genuinely great

The Gallerist is genuinely great! I was skeptical about the shoes if I’m being honest, I’ve had such a great experience with the company itself that it made it that much more pleasing. Shoes came quick and came out exactly how I was hoping

March 12, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Quality and design

I couldn’t be happier with these sneakers! Not only is the design truly unique and eye-catching, but the soft touch of the leather makes them feel incredibly premium from the very first wear. You can instantly tell that the quality is top-notch - everything from the stitching to the finishing details is done with great care. What really impressed me is the comfort. They fit perfectly and feel amazing even after wearing them all day and they were true to size. Highly recommended.

February 1, 2026
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look