Gasper.co Reviews 

Reply from Gasper.co

Oct 7, 2025

Hi Laurent,

Thank you for taking the time to share your experience, and we’re truly sorry it didn’t go as you expected.

Your parcel arrived in your country’s customs within the advertised 4–8 business day delivery window, which means we did meet the shipping timeframe on our end. Once a package reaches customs, any further steps depend entirely on the local authorities.

Regarding the €45 fee — we completely understand that unexpected charges are frustrating. However, customs duties are not set or collected by us. These fees are paid directly to your country’s customs office, and the request for payment comes from them, not from Gasper. We include this information on every page of our website under “Customs Duties,” and again at checkout via the “Shipping Information” button. We do our best to notify customers as clearly and as often as technically possible.

About communication: you emailed us on Friday, October 3rd, and our team (Daphne) replied on Monday, October 6th, as soon as the workweek began. We’re sorry if it felt like you were being ignored in the meantime — that was never our intention.

We appreciate that you trusted us enough to place an order after following us on Instagram, and we’re here to help if you need any support with the next steps at customs.

Thanks,
Gasper team

Reply from Gasper.co

Oct 14, 2025

Hi Kong,

Thank you for your review — we’re sorry to hear about your experience.

We’ve checked our system and were unable to find any order or support emails under your name. We also reached out through Trustpilot asking for more details but didn’t receive a response.

We’d really love to get this sorted for you. Pleasesend us an email with your order number or the full name and email used at checkout so we can investigate right away. If there’s been a mix-up or a technical issue, we’re fully committed to fixing it.

Your satisfaction matters to us, and we’ll do everything we can to help once we have the necessary information.

Reply from Gasper.co

Updated Oct 9, 2025

Hi Derek,

Thanks for sharing your experience, and we’re really sorry for the worry this caused. We replied to your social media message the day after you reached out, and followed up to your email shortly after. Your order has already been processed and shipped, and tracking details were sent to the email provided at checkout — they may have landed in your spam or promotions folder by accident, so it’s worth checking there.

If you still can’t find the notification or need the tracking link again, just let us know and we’ll resend it right away. We appreciate your patience and are here to make sure everything arrives smoothly.

EDIT:
Hello Derek, I just checked on your order and it has indeed been shipped as we informed you earlier. I can also see that you got the tracking number based on your previous conversation with our support agent. If there is anything else we can help you with, please don't hesitate to reach out!

Regards,
Gasper team

Reply from Gasper.co

Oct 5, 2025

Hi Gurleen,

Thank you for your feedback, and I'm really sorry for the frustration this caused. Your order was delivered on the 25th — the same day this review was posted — and while it did arrive within 13 business days, we completely understand that the delay was disappointing, especially when it was meant as a gift.

We do our best to provide accurate delivery timeframes, but unfortunately we can’t always control courier delays once a package is in transit. That said, the experience still falls on us, and we're truly sorry it didn’t meet your expectations.

If there’s anything we can do to make this right or assist you further, please feel free to reach out — we’d love the chance to help.

Regards,
Gasper team

Reply from Gasper.co

Oct 5, 2025

Hi Danny,

Thanks for taking the time to share this — we’re really sorry for the hassle you’ve experienced. We did ship your order out as promised, and since we dispatch from the US, international parcels can sometimes be routed through different countries depending on the courier, destination workload, and customs processing capacity. In your case, the courier routed the parcel through France before reaching Ireland.

As noted on our website, international customers may be subject to customs checks or fees imposed by their local authorities — unfortunately, that’s something we don’t have control over. When your parcel was returned due to a customs issue, we asked you to check with Irish Customs not to pass the responsibility onto you, but because legally we can’t discuss or access details about your package on your behalf. We needed that confirmation so we could understand the problem and arrange to resend the order correctly.

We’re here to help and want to get this resolved for you — once we have the necessary info, we’ll make sure your pieces get back on their way.

Reply from Gasper.co

Oct 14, 2025

Hi Jason,

Thank you for sharing your experience — we’re truly sorry for the inconvenience you went through.

We understand how frustrating it must have been to deal with an address issue after receiving confirmation that it was corrected. In this case, the address was updated in our system, but because orders are sent to our warehouse for packing immediately after placement (as explained in our Shipping Policy), the warehouse did not register the change in time. As a result, the parcel was shipped to the original address provided at checkout.

We always encourage customers to double-check their shipping details before finalizing an order, since our fulfillment system moves very quickly to ensure fast delivery. That said, we recognize this situation was stressful, and we appreciate the effort you made to retrieve the package.

Regarding the return — as stated in our policy, all orders are shipped from our U.S. warehouse, and returns must be sent back there as well. We understand that international return costs can be disappointing, especially after an already difficult experience.

We’re sorry that this left such a negative impression. If there’s anything more we can do to help make this right, please feel free to reach out — we genuinely care about improving where we fell short.

Thanks,
Gasper team

Reply from Gasper.co

Oct 14, 2025

Hi Michael,

Thank you for sharing your experience, and we’re truly sorry for the delay and frustration you encountered.

According to the tracking information, your order has now been delivered. Order confirmation and shipping emails — including your tracking number — were sent to the email provided at checkout shortly after your purchase. It’s possible they landed in your spam or promotions folder, which may be why they weren’t seen.

We understand how disappointing it is to feel left in the dark, especially when you’ve reached out for help. That’s not the experience we aim to provide, and we apologize if our responses didn’t reach you as they should have.

If you have any concerns about the item you received or still need assistance, please don’t hesitate to contact us again — we’re here to help and make things right.

Thanks,
Gasper team

Reply from Gasper.co

Oct 14, 2025

Hi Kobe,

Thank you for your honest feedback, and we’re really sorry for the trouble you went through.

We do state in both our Shipping Policy and FAQ that orders are shipped from the U.S. and that international customers may be subject to import taxes — but we understand this can still come as an unpleasant surprise, and we’ll work on making that information even clearer during checkout.

Regarding the ring mix-up, you’re absolutely right to be frustrated. There was an internal issue at our warehouse that caused the wrong color to be packed — twice. That error has since been fixed to prevent this from happening again.

We also understand how unfair it felt to pay import taxes more than once for an item you didn’t receive correctly. To make things right, we’re happy to cover the import fees for the reshipped product so you’re not out of pocket for our mistake.

We appreciate you acknowledging the quality of the items despite the experience, and we’re committed to ensuring the outcome matches your expectations. Please reach out so we can arrange the reimbursement and final replacement properly.

Thanks,
Gasper team

Reply from Gasper.co

Oct 14, 2025

Hi Jordan,

Thank you for taking the time to share your experience — we’re truly sorry for the confusion and frustration you went through.

To clarify what happened with your support request: Daphne, who was assisting you initially, fell ill and had to take unexpected leave. Your ticket was transferred to Jennifer, our new support agent, so your case wouldn’t be left unattended. At that moment, her company email setup wasn’t fully completed, which made it appear as though the communication came from a personal address. We understand how unprofessional that looked, and we sincerely apologize for the concern it caused.

Regarding the $48 charge — we want to be absolutely clear that we cannot and do not charge any payment method without explicit consent. Shopify Payments (the platform we use) does not allow us to access or bill a customer’s card independently.

In your case, when you exchanged the bracelet for two other items valued at $95, we deducted the $38.50 value of the returned bracelet, and requested payment of the $56.50 difference — which was processed with your approval. That is the charge you’re seeing.

That said, we understand that the exchange process felt unclear and poorly communicated, and for that we sincerely apologize. You’ve been a loyal customer, and the last thing we’d ever want is to leave you feeling taken advantage of or unheard.

If you’re open to it, we’d love the chance to earn back your trust — please reach out so we can make things right. Your satisfaction genuinely matters to us.

Thanks,
Gasper team