The House of Cigars Reviews 

131
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times and the great care taken with protective packaging to ensure all ordered items arrive safely without any damage. Buyers also appreciate the wonderful product selection, excellent quality, and very competitive pricing available across the entire catalog. People consistently find the ordering process completely straightforward, noting that the platform is easy to navigate for both new and returning shoppers. Consumers regularly express high satisfaction and a very strong willingness to return for future purchases based on their exceptionally smooth transactions.

What people talk about most

Product

Reviewers mention positive feedback about product quality and service, expressing satisfaction with the great... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally prompt... See more

Order

Customers had positive experiences with order, highlighting the great selection of cigars, fast delivery... See more

Service

Customers consistently note positive experiences with service, highlighting fast shipping and great support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from her... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and well packaged . They are great on cigars but not had good experience with a lighter had to take to a local shop for repair 10 days after purchase

Company replied

Rated 5 out of 5 stars

It was easy to order from a great selection of cigars. The order arrived faster than expected and in perfect condition. Looking forward to a good smoke. Its my thirst time and I will order again

Company replied

Rated 5 out of 5 stars

Packaging was great’ delivered on time good first order very happy for the outcome

Company replied


Company details

  1. Cigar Shop
  2. also in
  3. Tobacco Shop

Written by the company

We are an online tobacconist shop stocking a large range of cigars and accessories. We sell New World Cigars from Nicaragua, Honduras, Dominican R., Mexico, and Cuban cigars, as well. The best prices for UK cigars you will find on our London cigar shop!


Contact info

4.8

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(131)

55 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good service

Very good service. Easy to follow website. Promt delivery.

September 4, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Mr James,

Thank you for your feedback.

The House of Cigars Team.

Rated 5 out of 5 stars

Only get my cigars from here

Only get my cigars from here. They always have been great no issues at all.

September 1, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Nathan,

Thank you for your feedback. It means a lot to us. If you have any suggestions, please let us know.

The House of Cigars Team

Rated 5 out of 5 stars

4th order from yourselves

4th order from yourselves and again faultless.
Just about to sit down and enjoy a creamy cigar with a glass or two 😜

September 1, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Paul,

Thanks for leaving this great review. Enjoy your cigars!

The House of Cigars Team

Rated 5 out of 5 stars

Quick delivery

Nice prompt delivery,well packaged,good communication

August 3, 2026
The House of Cigars logo

Reply from The House of Cigars

Thank you indeed for your feedback. It's nice to hear that we do a good job around here. If you have any suggestions, please let us know!

Rated 5 out of 5 stars

Arrived in good time

Arrived in good time - well packed

July 30, 2026
The House of Cigars logo

Reply from The House of Cigars

Thank you indeed for your feedback. It means a lot to us. Please let us know if you have any suggestions!.

Rated 5 out of 5 stars

Brilliant

Brilliant, easy to use website, not overly expensive and great service/ delivery

July 30, 2026
The House of Cigars logo

Reply from The House of Cigars

Thank you indeed for your feedback. It means a lot to us. If you have any suggestions, please let us know!

Rated 5 out of 5 stars

outstanding

I first whatsapped The House of Cigars a few questions before ordering, they replied back very quickly, I ordered a mix of 16 cigars (Wednesday) They was delivered today (Friday) I will defiantly be coming back time and time again, as I feel outside my own city The House of Cigars is another trust worthy supplier and Im proud to write this review about them.
I highly recommend them

July 10, 2026
Unprompted review
The House of Cigars logo

Reply from The House of Cigars

Hi there,

Thank you indeed for your feedback. It means a lot to us when customers are happy with our services.

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Your just so good

June 30, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Steve,

Thank you for your support. We're so glad that you're happy with our services.

Hope you enjoy your cigars!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Great price. Great product

June 30, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Nathan,

Thank you for this lovely review. We're really glad that you're happy with our services.

Appreciate your support and feed back!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Great website easy to navigate

Great website easy to navigate, very competitive prices and great service from ordering to delivery. Brought from here a few times and highly recommended 👌

June 29, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Abs,

Thank you for your lovely review. We're so glad that you're happy with our services.
Appreciate your support, and hope you enjoy the cigars!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

brilliant

brilliant, quick delivery and good updates.

June 2, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Timur,

Thank you for the review. We are glad that you're happy with our service.

Appreciate your support!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Quality,give them a try

Fairly new to covers and found this company online THoC. Great such a variety and the knowledge to go with that. I will use them again

June 1, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Ian,

Thank you for your lovely review. We’re so glad to hear you had a good experience with us.
We really appreciate your support. Enjoy your cigars!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Amazing business

Amazing business

June 1, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Liam,

Thank you for your review. We are glad that you're happy with our service.

Appreciate your support!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Thank you very much for your good…

Thank you very much for your good service.

May 29, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Samuel,

Thank you for this lovely review. It's so glad to hear that you're happy with our service.

Really appreciate your support, and hope you enjoy your cigars!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Top service and top cigars

Prompt next day delivery of quality cigars.

May 5, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Martin,

Thank you for the kind review. We're glad that you are happy with our service.
Appreciate your feedback and support!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Great selection, arrived faster and in perfect condition

It was easy to order from a great selection of cigars. The order arrived faster than expected and in perfect condition. Looking forward to a good smoke. Its my thirst time and I will order again

May 5, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Jan,

Thank you for the lovely review. We're glad to hear that you had a good experience with us.

Appreciate your support and feedback, and hope you enjoy the cigars!

Best Regards,
The House of Cigar Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, great service and fast shipping

April 28, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Tom,

Thank you so much for your kind words. We’re so glad to hear you had a good experience with us.
Really appreciate your support!

Best Regards,
The House of Cigar Team

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