The House of Cigars Reviews 

131
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast delivery times and the great care taken with protective packaging to ensure all ordered items arrive safely without any damage. Buyers also appreciate the wonderful product selection, excellent quality, and very competitive pricing available across the entire catalog. People consistently find the ordering process completely straightforward, noting that the platform is easy to navigate for both new and returning shoppers. Consumers regularly express high satisfaction and a very strong willingness to return for future purchases based on their exceptionally smooth transactions.

What people talk about most

Product

Reviewers mention positive feedback about product quality and service, expressing satisfaction with the great... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting exceptionally prompt... See more

Order

Customers had positive experiences with order, highlighting the great selection of cigars, fast delivery... See more

Service

Customers consistently note positive experiences with service, highlighting fast shipping and great support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from her... See more

Company replied

Rated 5 out of 5 stars

Quick delivery and well packaged . They are great on cigars but not had good experience with a lighter had to take to a local shop for repair 10 days after purchase

Company replied

Rated 5 out of 5 stars

It was easy to order from a great selection of cigars. The order arrived faster than expected and in perfect condition. Looking forward to a good smoke. Its my thirst time and I will order again

Company replied

Rated 5 out of 5 stars

Packaging was great’ delivered on time good first order very happy for the outcome

Company replied


Company details

  1. Cigar Shop
  2. also in
  3. Tobacco Shop

Written by the company

We are an online tobacconist shop stocking a large range of cigars and accessories. We sell New World Cigars from Nicaragua, Honduras, Dominican R., Mexico, and Cuban cigars, as well. The best prices for UK cigars you will find on our London cigar shop!


Contact info

4.8

Excellent

TrustScore 5 out of 5

131 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(131)

55 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good choice of cigars

Good choice of cigars and when ordered they arrived quickly and well packaged so no damage . Thanks

April 7, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Christine,

Thank you for your lovely review. We’re so pleased to hear you were happy with our service.

Really appreciate the support, and hope you enjoy your cigars!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Helpful to a newbie

Easy to navigate website, good comms, speedy dispatch. All positive!

April 2, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Mark,

Thank you for the lovely review. We're glad to hear you found the website easy to use and that everything went smoothly from communication through to dispatch.

Really appreciate your support and your feedback!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Well prepared and delivered safely

Well prepared and delivered safely

April 7, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Wayne,

Thanks so much for the lovely review. We are really glad to hear you had a good experience.

Really appreciate the support!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Very nice cigars and fast delivery

Very nice cigars and fast delivery

March 30, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Kirk,

Thank you for your kind review. We’re so pleased to hear you enjoyed the cigars and were happy with our service. We really appreciate your support!

Best Regards,
The House of Cigar Team

Rated 5 out of 5 stars

Great customer service

Quick response to my requests, great customer service. Happy to deal with..

September 2, 2025
The House of Cigars logo

Reply from The House of Cigars

Hi Rob,

Thank you so much for your kind words. We’re so pleased you were happy with our service.
We really appreciate your support and are very happy to have been able to help!

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Excellent on line seller.

Great selection of cigars easy to order and very swift delivery also excellent value.

March 31, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Geoffrey.

Thank you very much for your lovely review. We’re delighted to hear you found our website easy to use and that you were pleased with our range, pricing, and delivery service.

We really appreciate your support and hope to be of service again soon.

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery , good cigars .

March 30, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Brian,

Thank you indeed for your feedback. It's nice to hear that we do a good job around here. If you have any suggestions, please let us know.

Best Regards,

Rated 5 out of 5 stars

Placing the order was straightforward

Placing the order was straightforward, but choosing the right cigar as a gift for my older brother’s birthday wasn’t easy—there’s a great variety of styles, sizes, and strengths. In the end, I think he’ll be pleased with my choice.

March 6, 2026
Unprompted review
The House of Cigars logo

Reply from The House of Cigars

Hi Elizabeth! Thank you for this marvellous review. We’re so happy to hear you’ve had a nice experience with us. I hope that your brother will enjoy the cigar.

Rated 5 out of 5 stars

I'd recommend using this place

I've used this company online and also visited the shop and can't fault either experience. Cigars arrived in good time and as ordered from my online order, then wwas helped when I went in the shop too.

Just be aware it doesn't have a shop front really, it's upstairs from another place, you have to call up.

March 23, 2026
Unprompted review
The House of Cigars logo

Reply from The House of Cigars

Hi Mark! Thank you for the great review. We’re so glad to hear you’ve had a nice experience with us, and that everything arrived as expected.

We also really appreciate you pointing out how to find us, as we know the showroom can be a little tricky to spot on a first visit.

Thanks again for your support, and we really do appreciate it and look forward to seeing you again.

Rated 5 out of 5 stars

Easy to order and delivered on time…

Easy to order and delivered on time promised

March 2, 2026
The House of Cigars logo

Reply from The House of Cigars

Hi Dean,

Thank you so much for your kind feedback. We really appreciate you taking the time to share it — it means a lot to our team.

We’re glad you had a good experience with our services, and we look forward to helping you again.

The House of Cigars Team

Rated 5 out of 5 stars

I have become a House of Cigars admirer…

I have become a House of Cigars admirer . I have shopped with them several times now and have never been disappointed.
Thank you for your excellent service.

March 4, 2026
The House of Cigars logo

Reply from The House of Cigars

Thank you very much for your kind feedback, David. Our team truly appreciates your comments and is happy to know you had a positive experience with us. We always try to provide the highest level of service and never disappoint our customers. Should you have any suggestions on how we can improve further, we would be very pleased to hear from you.

Rated 5 out of 5 stars

David Off cigard

Great service, great product, great price, what more can i say.

March 2, 2026
The House of Cigars logo

Reply from The House of Cigars

Thank you for your feedback. It means a lot to us when the customers are happy with our services.

Rated 5 out of 5 stars

My order was delivered next day and in…

My order was delivered next day and in good condition and the cigarillos were a good smoke will be ordering more

February 27, 2026
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Reply from The House of Cigars

Hi Grant,

Thank you for your nice feedback. We are very happy to hear that we are doing a good job.

Best Regards,
The House of Cigars Team

Rated 5 out of 5 stars

Easy use of website

Easy use of website, Delivered by P.O. promptly next day and in good condition.

February 4, 2026
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Reply from The House of Cigars

Thank you indeed. It means a lot to us to hear that.

Rated 5 out of 5 stars

very good service

very good, solid prices that allow a pick and mix style for some things that are normally not mixable. great brands, great prices.

February 2, 2026
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Reply from The House of Cigars

Thank you indeed for your feedback. It means a lot to us when customers are happy with our prices and services.

Rated 5 out of 5 stars

House Of Cigars Review

Just ordered 2 cigars And a cigar cutter both came next day with tracked 24, and they package it in bubble wrap to protect them from damage. Very happy with my purchase will be ordering again from here soon.

January 31, 2026
Unprompted review
The House of Cigars logo

Reply from The House of Cigars

Thank you for your feedback. It is nice to hear that we do a good job around here. If yoy have any suggestions or need any help, please let us know!

Rated 1 out of 5 stars

What a joke this company is

I actually received my item and there was issues with delivery so I left a good review regardless spent over £100 and went yesterday and tried to place an order and wouldnt let me for some reason so I emailed them and they said they need to see ID for my name and the email name as I have my recently passed brothers email and thinks I'm a scammer but they got payed and I got my order for my last order and the communication with the staff are actually disgusting you get treated better of temu no joke how they get good reviews but surely there's lots of ppl out there who don't use there name in there emails I have an email that I used many years ago of my nickname u can use what ever email u want he said he needs ID 🪪 before i can place and order and I even gave the company a good reviews even when they was rude to me but because I was asking where my parcel was as it was taking to long they got rude I showed my family and said they call them selves professional I have one star ⭐ they don't even deserve that but anyone I'd avoid as this company is a joke I've gone else where and the company is actually does the items I wanted cheaper than this shop and better attitude I know he will reply saying I'm being a fraud but fraud is not having an email with a different name ppl have animals named in the emails I have 2 main emails I use I use this one for shopping and other for work asif I use my work one I will be getting news letters and deals of things of brought and will clog up my inbox but moral of the story u may have been about for years I don't no if u was having a bad week but u treated me wrong because I asked can u check where my parcle is as it's over due and u said why using that email not ur own but it was my own my brother's name which I stated to you who sadly passed and you said u wanted ID how heartless of you to ask for my dead brothers ID u said u need to check if this is a legimate transaction and as u can see you have your money 💰 no one has complained off fraud and using there card at your store 🏬 it's been 2 weeks so tells you everything if I did fraud like u said surely u would have been contacted and money would of been recalled. Because it hasn't because I'm not a fraud or.a criminal I'm law adiding citizen who wanted some cigars and u treat me unfair u need to sort your attitude out as u call me a fraud when u are a guy who thinks he's got power because u she a big store but news flash there's more ppl that sell cigars than you I told u I was referred by a friend saying cigars where nice and I told him and showed him what u said to me I have all the emails and he said he ain't shopping with you but 2 ppl losing isn't a bother to u but u treat everyone like u did me and u won't have a company u need to respect ppl and ID for cigars are you having a laugh I thought I'd was a wing up I even gave u a great review regardless as I didnt wanna tarnish ur reviews ok here but ppl need to no if anyone reads this if your parcel is taking long and u use an email that doesn't have your name on but I used my name from billing and delivery address email them and see the response u get avoid this company at all costs yeah might have good reviews but u don't see the bad ones here and there and I'm not the only 1 that's why he's not 5 star on trust pilot I will never buy again or refer anyone be careful guys looks are deceiving go else where

January 8, 2026
Unprompted review
The House of Cigars logo

Reply from The House of Cigars

We feel very sorry about all this and for the fact that you changed the review from 5 stars to 1 star.
Now we would like to explain our version of the story.
You have been blacklisted because we asked you to identify yourself. We did that for 2 reasons:
1. You are living in a building, but you didn't mention your flat number, and you had issues receiving the parcel. At the end, you got the parcel directly from the hands of the postman.
2. We wanted to confirm who we are talking to: Dale Robert Smith (dalerobertsmith4@gmail.com) or Steven Harte.
Both reasons were to clear out any fraud, or if you are of the legal age to smoke.
We just complied with the law and our policy.

Rated 5 out of 5 stars

Great service

Cigar arrived in good shape, ready to light up and enjoy. I didn't have to cure or store it in a humidor, it was ready to go right out the pack.

Would definitely recommend

December 29, 2025
The House of Cigars logo

Reply from The House of Cigars

Thank you indeed for your feedback. It means a lot to us to know that we do a good thing around here. If you have any suggestions, please let us know!

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