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The Lilly Pad Reviews 

166
•
TrustScore 5 out of 5

4.8

Gift Shop
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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of unique products, noting that items match the online photos perfectly and arrive in pristine condition. People are also deeply impressed by the exceptionally prompt shipping, friendly communication, and overall smooth transaction process from start to finish. Some reviewers were not happy with the delivery process, pointing out that third-party couriers occasionally caused frustrating delays or left parcels unattended. A few buyers also mentioned encountering minor transit issues such as delayed shipping times or damaged goods, although support teams typically addressed these problems efficiently.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning design and great... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick shipping times and... See more

Quality

Customers had positive experiences with quality, expressing delight with the beautifully crafted and distinct... See more

Service

Consumers find service to be exceptionally positive, praising the efficient, friendly, and welcoming staff.... See more

Order

Reviewers highlight positive aspects of order, mentioning that packages arrive promptly and phone support is... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What’s not to like, very quick despatch, excellent price and customer service. We had a very small issue with a missing bracket but it was soon resolved, nothing was too much trouble. Thanks Lillypad,... See more

Rated 5 out of 5 stars

Simply amazing! Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique item... See more

Rated 5 out of 5 stars

Fabulous shop with lots of unique gifts. Super speedy delivery, however there was an issue with the courier but the seller rectified and replaced immediately. Highly recommended and already have my... See more

Rated 5 out of 5 stars

Great service dispatched promptly and received within a couple of days. I ordered blue marble coasters they were beautiful lovely colours exactly as described and on the photos. Delighted with my new... See more

Company details

  1. Gift Shop

Written by the company

The Lilly Pad is a small, independent, family-run home décor and giftware shop with a big personality. We believe every space tells a story, and we’re here to help you fill yours with warmth and charm. Our online store is the perfect place to discover unique décor pieces and home accessories that bring character and joy to your space. Fun, quirky, and full of heart, The Lilly Pad is all about adding personality to everyday items and a little spice to your home. Our customers can always count on us to deliver something unexpected, delightful, and beautifully crafted. Explore our collection today and see what makes The Lilly Pad so special!

Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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4.8

All reviews

(166)

77 reviews in the last 12 months

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Rated 5 out of 5 stars

Simply amazing

Simply amazing!
Martha kept me in the loop with delivery of a special item, which I really appreciated and it arrived 3 days earlier than first thought!! Martha, you have such beautiful, unique items and i can’t wait to visit the actual shop, thank you ❤️

January 1, 2026
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Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, Quick delivery too. Beautifully packaged and secure.
The items I ordered are stunning, I am so thrilled and will definately recommend and use The Lily Pad again.

December 10, 2025
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