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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the plants are healthy, vibrant, and often exceed expectations. Many people highlight the excellent packaging, which ensures items arrive in perfect condition, and the efficient delivery service, with orders often arriving quickly. The overall service, from ordering to customer support, is frequently described as superb and helpful. However, some customers experienced issues such as plants arriving with root problems or not looking healthy. A few people also noted discrepancies with their orders, like missing items or receiving plants in pots without drainage holes. Additionally, some reviewers mentioned a lack of dispatch updates or separate deliveries for a single order, which caused minor inconvenience.

What people talk about most

Product

Users describe positive interactions with the product. Many customers praise the plants for being healthy,... See more

Quality

Reviewers mention positive feedback about quality. Customers are delighted with the high quality of the... See more

Delivery service

Customers generally had positive experiences with delivery service. Many reviewers praised the speedy... See more

Order

Reviewers highlight positive aspects of order. Many customers expressed satisfaction with the ordering... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Dracaena Lemon & Lime over the Bank Holiday weekend. Order dealt with on the following Tuesday and delivered Wednesday morning! Exemplary service. Wonderful plant so wife was very please... See more

Rated 5 out of 5 stars

Another beautiful delivery! Had to order again after the first order (for an office space) had to stay home for a few weeks and my partner felt sad by the thought of them leaving...we need more gree... See more

Rated 5 out of 5 stars

Stumbled across this little gem today..I have nothing but praise for the assistant in the shop, she was helpful, enthusiastic and a great asset to your company. Purchased two plants both of which I... See more

Rated 5 out of 5 stars

Large Yukka ordered with grey ceramic pot, arrived as given on confirmation order in pretty fast time, packaged beautifully, top quality plant looks divine in my living room. Will certainly use this c... See more


Company details

  1. Decoration and Interior Design Store
  2. Home Goods Store
  3. Plant Display Store
  4. Pottery Store
  5. Wholesale Florist

Information provided by various external sources

A modern approach to house plants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

366 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent

Plant arrived within 3 working days, very pleased about that. Safe and strong packaging. Beautiful plant, same as in the picture. Highly recommend this company.

June 11, 2025
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Rated 3 out of 5 stars

CUSTOMER SERVICE NIL POINTS

Though the plants looked good and on time the customer service is NIL.
Failed to reply to chat, emails and phone calls. No message card which was very important for this delivery and didn’t take 15% discount off for first order. I got acknowledgments but no reply/answers

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Plants delivered very quickly and extremely well packaged. As they have only just arrived can’t comment on their longevity but they appear healthy at this point and are much better quality and were better packaged then ones I bought from another online company.

Will order from them again.

Only slight negative, I didn’t get a dispatch update until the day the parcel was due to be delivered which didn’t allow me to plan to be around to take the parcel in.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

So many reasons to love this place

So many reasons to love this place. Wonderful plants, outstanding service, friendly people, supporting a small business, and the prices are amazing. I really wish every business was like this one. Thanks Little Botanical.

May 19, 2025
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Rated 5 out of 5 stars

Excellent plants and service

I initially tried the little botanical as I wanted a specific plant and I found it here at a cheaper price. I wasn't sure what to expect, but thought it worth a try. I was not disappointed at all. Firstly, the packaging is excellent and there was no way any harm could befall a plant wrapped with that much care, unless the delivery driver did a drop kick with the box. Secondly, the plants were bigger than expected and in such good condition, they almost didn't look real!
You have access to advice and after care support which is also a nice touch, and this definately will not be my last purchase from here. Highly recommend!

May 13, 2025
Unprompted review
Rated 5 out of 5 stars

Simply amazing

Our whole family and friends cannot thank you enough.
From ordering to delivery is just perfect, simple and efficient.
All the products arrive beautifully packaged, and are obviously handled with so much care.
Everything we have ever ordered has been of the highest standards, and so much better than the images provided on your website.
A huge thank you once again to you all.
Emilios and family

April 24, 2025
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Rated 5 out of 5 stars

Beautiful and functional

I ordered two watering cans and they are frankly gorgeous. If I lived closer, would have loved to visit the shop, but grateful for the quick delivery instead.

April 11, 2025
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Rated 5 out of 5 stars

Beautiful Plants

Had a voucher for my birthday. Ordered 4 plants and a beautiful Terrarium, super good quality… let’s try and keep them alive :)

April 9, 2025
Unprompted review
Rated 2 out of 5 stars

I was going to buy a plant pot.

I was going to buy a plant pot.
Technical features are the most important info, but missing. Lots of blah blah blah totally useless when you have to buy a plant pot.
Dimensions, weight, ... nowhere to be found, shame !
Not buy anything

April 7, 2025
Unprompted review
The Little Botanical logo

Reply from The Little Botanical

Hi Rob,

We're sorry you were unable to find the information you were looking for, however all of our pot product pages have information about which size plastic growers pots they can accommodate. Failing that we are always happy to take a call or respond to an email with further information.

Many thanks,

Team TLB

Rated 5 out of 5 stars

Absolutely gorgeous Jungle Orchid

Absolutely gorgeous Jungle Orchid, my mother-in-law was overwhelmed on Mother's day.
Despite ordering a day before, it arrived on time within the time widow stated.
Absolutely no problem from going on their site, to end result ( the lovely phonecall thanking us for a beautiful flower)
I have no hesitation in recommending this company to anyone.
I pass on the thank to you for the beautiful Jungle Orchid you sent her xx

March 30, 2025
Unprompted review
Rated 5 out of 5 stars

Great looking plant at a fantastic…

Great looking plant at a fantastic price, I ordered this for my Mum for Mother's Day and she was delighted with the plant. It arrived very well packaged and in excellent condition, a quality product that will last for a long time to come. Thank you The Little Botanical, after a number of years of poor quality flowers from online postal florists, you are head and shoulders above the rest and have truly set the bar high. Cannot recommend you highly enough!

March 28, 2025
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Rated 4 out of 5 stars

I had a great experience with The…

I had a great experience with The Little Botanical. Their website is simple to navigate, the delivery was timely, and the plants were healthy and well-packaged. Despite a minor issue that was resolved quickly by their customer service team, I’m happy with the quality and will be purchasing again. Thank you!

March 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant - Everything was 100% perfect !

Ordered at the weekend and standard delivery arrived by Wednesday (as promised). The plant is beautiful and very healthy, and was exactly as ordered. It could not have been wrapped any better nor more securely, and was delivered with care by DPD. I will definitely use TLB again, thank you all.

March 26, 2025
Unprompted review

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