PANGAIA Reviews 

Copilot said:

I still absolutely love the Pangaia brand and have bought pretty much everything they make. After a negative experience with Customer Service, I recently had to contact them again to sort out another small issue. This time, the support was incredibly fast and effective, proving that what happened before was just a one-off bump in the road. Great job!!

I ordered to Italy 27 of July big order. In custom they asked my tax docs but I am not Italian citizen and send all my personal docs which I have.
I asked so many time of support from
Pangaia but nobody helped. They ignored e-mails or said again and again I should provide docs (but I did!). Italian customs doesn’t reply.
So no support from Pangaia. No order. No EUR 340 which I will have to receive back contacting with my bank.
Really not ok working like that. And if you say you send to Italy you should really deal with it. I’m waiting for 2 weeks.
Never again.

Great quality , great costumer service

Didn’t receive one of the two jumpers I ordered, customer service directed me to their claims portal which basically suggests you’re screwed if you didn’t purchase ‘Pangaia protect’ which is nonsense as per uk law, the retailer is legally responsible for ensuring goods are sent and received in full by the customer. I’ll now need to claim through my bank which is annoying in itself but I also still won’t have the jumper I wanted, and won’t be shopping at Pangaia again in future. Shame because it’s a brand I’ve wanted to try for a while, but not a good shopping experience.

Professional, on time and friendly

Bought a jacket and send it back cause I didn’t like the fit. After more than one month without any news I wrote to the customer support. Reply “we are sorry, we can see you send your article back and will emit the refund right away, it will be shown on your payments method in 5-10 days”.
One month after still no refund - luckily I paid through PayPal and I was able to get my money back opening a ticket.

My order was reported as damaged by the shipping carrier 20 days ago and has not been delivered. Despite this, I have not received a refund or any resolution. Only excuses.

Sold me a “matching tracksuit set” for £300 that turned up completely different colours, then refused to refund.

I just love the concept of Pangaia, their attitude and service, all 5 out of 5. Special thanks for sport line, I truly think they are beyond and above all brands, who still use plastic as sport material, while Pangaia invents (and I can imagine how hard it is to invent a new material) and releases new texhnologies. Huge thank you to you

I love everything about Pangaia, their ethical stance, commitment to high quality clothing, the comfort of their hoodies and leggings. I feel very proud to wear this brand

I love special prices! Always buy something with new colors

But there is one downside. I don't want to buy new models and forms because the company has a very weird return policy. Unless you track the package yourself and wait two weeks, write this to a support- you won't get your money back.

My express order hasn’t been shipped 10 days after I placed it. The DHL tracking shows it was never sent. Alex from customer service has been telling me they are checking with the currier and the warehouse for 4 days now, unable to provide any further update.

Surely in 4 days you are able to hear back from your own warehouse or the currier. Nothing has been sent and they keep stalling while absolutely refusing to cancel an order that they never sent or even connect me to a manager that may be more helpful.

They only marked the order as shipped after I contacted them and the tracking number quite literally shows the order was never picked up. So I am not sure what I’m waiting for..

I am not even surprised this is the quality of their service after visiting their Carnaby store - 3 people at the till, chatting to each other, barely acknowledging there is a customer. No wonder the store was empty.

The company has a very priority attitude towards each customer. My delivery was delayed not through their fault, but by the courier company in Bulgaria. So the return period for one of my items expired. I wrote to them and they understood my situation very quickly. They allowed a return and were very responsive during all our communication. I will continue to be their customer. Great support by Alex.
And their materials are of exceptional quality.

Easily the worst clothing online shop I have experienced in that price category.

I wasn’t sure if I shopped at temu or alibaba or an actual premium company.

The package was fully ripped apart and obviously packaged/used multiple times.

The clothes themselves were completely dirty and the packaging of them fell apart aswell.

Overall terrible experience and I will never order from that company again.

Their „peppermint“ oil was nowhere to be found. The clothes stank and were dirty as hell.

I had a great experience with this company. The response time was excellent, and every interaction with their customer service team was prompt, courteous, and completely professional. They made the entire process smooth and stress free. Based on the level of service I received, I would highly recommend buying from them.

I shop at Pangaia regularly and I’m always satisfied. *****I shop here often and recently I even wrote a positive review, BUT I must have jinxed it. My last purchase was a DISASTER. I ordered matching tracksuits for myself and my daughter. The adult set arrived complete, but for the children’s set I only received the sweatpants. No message from Pangaia, nothing. So I emailed them asking why they only sent the sweatpants. The response I got was an automated message about a refund for the sweatshirt. I wrote back saying I don’t want a refund, I want them to send me the sweatshirt, and I’m not going to pay shipping again for their mistake. In their reply, they started claiming the sweatshirt was out of stock. I should point out that it was in stock, it could still be purchased again, and even now (almost a month after the order) it is still available.

So I decided to return the entire order. I refused to pay return shipping because no one informed me in advance that they wouldn’t send the full order, so it wasn’t my fault. After several emails, I forced the support staff to issue me a return label. I properly returned the package. Now it’s been 11 days since they received the returned shipment. I still haven’t received my money back. I emailed them AGAIN and got another automatic refund notification—the same one that should have been sent 11 days ago.

I AM EXTREMELY DISAPPOINTED WITH WHAT HAS HAPPENED TO PANGAIA. I USED TO LOVE SHOPPING HERE AND EVERYTHING MADE SENSE. NOW I AM DISGUSTED BY THEIR APPROACH AND THE WHOLE EXPERIENCE HAS BEEN A COMPLETE WASTE OF TIME. DISGUSTING.

Edit: a couple of days after my public review of the brand, they issued the refund.

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Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel. However, despite multiple requests, Pangaia is still holding my money and refuses to issue a refund. They say they are waiting to hear back from UPS. Super disappointed with the brand.

PANGAIA handled my case in a very professional and fair way. I contacted them about a quality issue with a hoodie and pants, and even though the items were bought about a year ago and I no longer had the receipt, their customer service was kind, responsive, and solution oriented. I really appreciated the way they approached it. Great support from Alex and a very positive experience overall.

Didn’t arrive

Great customer service from Alex. Resolved my issue fairly and really good communication.