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The Parking Spot Reviews 

1,040
•
TrustScore 5 out of 5

4.8

Transportation Service
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Review summary

Created with AI, based on recent reviews

Considering 652 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and reliable service, praising the timely and frequent shuttle operations that ensure smooth airport transfers and minimal waiting times. People frequently commend the staff and drivers for their friendliness, professionalism, and helpfulness, especially with luggage. Many also appreciate the convenient locations and very reasonable pricing, often finding it more affordable than other airport transportation options. However, some customers noted issues with staff behavior, describing certain attendants and drivers as rude or unhelpful in specific interactions.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its convenience, reliability, and efficiency.... See more

Staff

People report positive experiences with staff, consistently praising the drivers and other employees for... See more

Location

Customers consistently report positive experiences with the location, finding them convenient and easy to... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy, convenient, and smooth... See more

Price

Users describe positive interactions with price, with many reviewers finding the pricing to be fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online reservation and payment system works well. There is a bit of a discount for reserving online, too. You never have to wait long for the driver to pick you up at your car. On the return trip... See more

Rated 5 out of 5 stars

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parkin... See more

Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.

Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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4.8

All reviews

(1,040)

680 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy online reservation

Easy online reservation, greeted quickly and nicely upon arrival, attendant took my car and shuttle was right there to go to the airport. Polite staff, car was cared for, valet was quick and polite. Good BDL airport parking experience.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Most bang for the buck

Door to door service to and from the airport. Staff treated us like royalty and the process to book our reservation, check in and check out could have not been simpler.

July 11, 2026
Unprompted review
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Rated 1 out of 5 stars

TPS Doesn't Care about the guests

I have used The Parking Spot three times. The first two times was smooth, but the last time was horrible. TPS has decent prices due to their discounts. On the 3rd reservation, I booked for a long stay from June 20, 2026 to July 11, 2026. With the discount, I only had to pay $156.79. I didn't realize until I arrived to the JFK Blvd location that I had arrived one day earlier. I couldn't scan my code to get in. A worker helped me get in which was awesome. He told me to save the new code to use when I return. When I returned and scanned that code to leave, I was charged $388.30. What an outrageous difference. I contacted customer service with an expectation that they reverse that outrageous amount, but instead they refunded the amount on my reservation ($156.79). TPS sent me an email for feedback. At this time, I felt TPS didn't care about their guests. I gave a low score which prompted their Assistant Manager to reach out via email. I responded immediately explaining exactly what the issue was. I don't think they really care to know. They were just following protocol. Anyways, I will not be using TPS in the future. I hope this helps someone on future bookings to park at the airport.

July 7, 2026
Unprompted review
Rated 5 out of 5 stars

The drivers are great

The drivers are great. My husband lost the cushion part of his headphones on the shuttle and our driver saved it for us at the office. So thankful!

July 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Fast, Secure Airport Parking

Several different locations. Very fast transport from the lot to the airport. TPS app is very useful in tracking the van for pickup at the airport. The price is highly competitive with the local competition. We have switched to TPS for all of our airport parking needs.

June 20, 2026
Unprompted review

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