The Parking Spot Reviews 

1,031
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 652 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent and reliable service, praising the timely and frequent shuttle operations that ensure smooth airport transfers and minimal waiting times. People frequently commend the staff and drivers for their friendliness, professionalism, and helpfulness, especially with luggage. Many also appreciate the convenient locations and very reasonable pricing, often finding it more affordable than other airport transportation options. However, some customers noted issues with staff behavior, describing certain attendants and drivers as rude or unhelpful in specific interactions.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its convenience, reliability, and efficiency.... See more

Staff

People report positive experiences with staff, consistently praising the drivers and other employees for... See more

Location

Customers consistently report positive experiences with the location, finding them convenient and easy to... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy, convenient, and smooth... See more

Price

Users describe positive interactions with price, with many reviewers finding the pricing to be fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The online reservation and payment system works well. There is a bit of a discount for reserving online, too. You never have to wait long for the driver to pick you up at your car. On the return trip... See more

Rated 5 out of 5 stars

The Service is always consistent. I know what to expect. Everything flows smoothly. There is always an attendant on duty in case the automated self check in process fails. I always get to the airport... See more

Rated 5 out of 5 stars

The Parking Spot is the most reliable and trustworthy off-site airport parking lot. I always feel like my vehicle is safe and free from damage when I park here. I like how I can pre-arrange and pre-pa... See more

Rated 5 out of 5 stars

We always have a great experience with Parking Spot 2. The drivers are always friendly and helpful with my large luggage. I always feel comfortable leaving my car parked for several days at the Parkin... See more


Company details

  1. Transportation Service

Written by the company

The Parking Spot is more than just a space to park your car. We focus on hospitality, making it easy, comfortable and affordable to get a superior airport parking experience. Founded in 1998, The Parking Spot is the leading near-airport parking company in the United States with 38 locations at 22 airports.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(1,031)

673 reviews in the last 12 months

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Rated 5 out of 5 stars

I prefer Parking Spot

Great website. So easy to book. Great customer service when we arrive. The shuttle is always right there. What a great system! And with excellent prices.

July 13, 2026
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Rated 5 out of 5 stars

Convenient

Convenient, no hassle service. You park get picked up at your car, dropped off at your terminal.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

One dead battery

What an experience ! We arrived back from a 3 week vacation to Alaska to discover that my battery was dead. After flagging down a driver I asked if AAA could come in to help me? He said, " I can help you start your car ". So, sure enough I raise my hood and he attaches a device and I start my truck !!! So that what I call service. I've been a member for years but had no idea that you're ready for that type of situation. Thanks to the driver although I never got his name.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Convenient Location, Courteous Staff

Easy to book online, convenient location to the airport. Shuttles are reliable, valet parking means your vehicle is waiting for you when you arrive after your travel. Courteous staff, overall a great experience!

July 14, 2026
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Rated 5 out of 5 stars

Excellent service

The service is always quick, pleasant, and accommodating. I will use them again and recommend them to friends and family.

June 28, 2026
Unprompted review
Rated 1 out of 5 stars

The Parking Spot is a terrible company…

The Parking Spot is a terrible company that routinely double bills for the same parking reservation. I stopped using this company because this double billing was not a one off accident it was a systematic fraud. I would never use this unsavory company again. There are much better airport parking services available.

July 16, 2026
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Rated 5 out of 5 stars

Easy online reservation

Easy online reservation, greeted quickly and nicely upon arrival, attendant took my car and shuttle was right there to go to the airport. Polite staff, car was cared for, valet was quick and polite. Good BDL airport parking experience.

July 7, 2026
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Rated 5 out of 5 stars

Most bang for the buck

Door to door service to and from the airport. Staff treated us like royalty and the process to book our reservation, check in and check out could have not been simpler.

July 11, 2026
Unprompted review

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