The Perfume Shop - Aberdeen 62 Reviews 

538
TrustScore 5 out of 5

4.8

Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB


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See what reviewers are saying

Rated 5 out of 5 stars

I visited the shop today. Jill took great care of me. Great customer service. Very helpful with all my questions. All in all a great experience. Because of this experience I will be a returning cus... See more

Company replied

Rated 5 out of 5 stars

Shout out to you, Penny! My mom and I visited the shop to look for a perfume, and Penny did so much more than just help my mom find exactly what she was looking for - Penny was so personable and made... See more

Company replied

Rated 5 out of 5 stars

I very rarely leave reviews however I couldn’t not after being served by penny on Saturday 15th Aug. I went in for a small bottle of perfume for my girlfriend and left with two of the new YSL fragranc... See more

Company replied

Rated 5 out of 5 stars

I went into the store in Bon Accord Aberdeen yesterday looking for my wedding perfume, Penny was absolutely wonderful, she asked great questions and helped me find the perfect scent for me. She was ge... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

538 reviews

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4.8

All reviews

(538)

36,121 reviews in the last 12 months

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Rated 5 out of 5 stars

Visit to the perfume shop today

Visited the perfume shop today and had a great experience. The staff were amazing particularly Penny who served us and couldn’t have been more helpful

February 13, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny in aberdeen st nicholas centre…

Penny in aberdeen st nicholas centre was excellent great customer service and very helpful. Great saving compared to other stores.

February 13, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Cara was so nice and Professional…

Cara was so nice and Professional attending to me. I highly recommend her...
Thanks Cara.

February 13, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny was so friendly and her…

Penny was so friendly and her communication skill is top 🔝

February 12, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

First class service from the Aberdeen…

First class service from the Aberdeen branch, very attractive

February 4, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Brilliant service by Penny in Aberdeen

Brilliant service by Penny in Aberdeen. She spent a HUGE amount of time letting us try a range of scents. Left as a very happy customer.

February 10, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Penny served me today and she was an…

Penny served me today and she was an absolute start. She was very patient and helped me pick the right gift. I will 100% be back!

February 10, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

I had a 20% discount on my purchase and…

I had a 20% discount on my purchase and also had an amazing experience with CARA. I will be back within the week to shop again.

February 9, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Good communication and original…

Good communication and original perfumes, Thank you Cara, personalised gifting well received.

February 9, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

This store is my favourite never…

This store is my favourite never dissapoints🤗

June 30, 2025
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Fantastic

Fantastic, very fast delivery

January 25, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Thank you smells beautiful fast…

Thank you smells beautiful fast delivery and well worth money

January 23, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Love the perfume shop at Bon accord

Love the perfume shop at Bon accord
The staffs are so amazing
Big shout out to penny
You are a star !!!!

January 29, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

The customer service was top notch and…

The customer service was top notch and the staff always willingly to assist and friendly. Penny attended to me

January 27, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Your delivery isn’t good enough he…

Your delivery isn’t good enough he didn’t ring the bell he left outside of my flat

January 11, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello Nimo,

We’re really sorry to hear about your delivery experience and completely understand how frustrating this must have been. We aim for all parcels to be delivered safely and with clear communication, so it’s disappointing this didn’t meet our usual standards.

We’ll make sure to pass your feedback on to our delivery partner to help improve future service. If your parcel is still causing any issues or you need further assistance, please reach out to us directly so we can help.

Thank you for letting us know.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Penny was so helpful

Penny was so helpful getting my dear brother a fancy perfume.

It smells lovely and she was very chatty and really sweet

January 21, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Excellent customer service

I experienced the best customer service of my life today from Penny, she was so friendly, polite and cheerful!

Initially, my intention was just to walk into the store for a window shopping, but after a few minutes friendly chat with Penny I was moved to buy a Dior elixir cologne I never wanted to buy. I think Penny deserves a raise FR. She’s amazing!!!😊

January 19, 2026
Unprompted review
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 1 out of 5 stars

Not received yet

January 8, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello Sweta,

I’m so sorry to hear that your order hasn’t arrived yet. If you could please reach out to our Customer Service team, we’ll be happy to investigate this for you and ensure it’s resolved as quickly as possible.

Thank you for bringing this to our attention.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Excellent service

Excellent service

January 7, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

Rated 5 out of 5 stars

Amazing quality

January 3, 2026
The Perfume Shop - Aberdeen 62 logo

Reply from The Perfume Shop - Aberdeen 62

Hello,

Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.

Many Thanks,
Jasmyn
The Perfume Shop Customer Services

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