The Perfume Shop - Bluewater 59 Reviews 

292
TrustScore 5 out of 5

4.9

UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB


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Rated 5 out of 5 stars

Had a lovely experience in The perfume shop in Bluewater upper floor, served by Elizabeth. She was very professional, friendly and helpful going above and beyond to guide me to resolve my gift card-ca... See more

Company replied

Rated 5 out of 5 stars

Came to Perfume shop in Bluewater today to find my perfume for my wedding day. I was served by Kelly and she let me know about their bridal service where it gets wrapped lovely and you get a personali... See more

Rated 5 out of 5 stars

Was served today at the Bluewater branch by Barbara. What a brilliant experience she helped me choose the perfect gift for my husband for our anniversary. Was also gift wrapped beautifully. Thank you... See more

Rated 4 out of 5 stars

Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more

Company replied


Company details

  1. Perfume Store
  2. Beauty Product Supplier
  3. Cosmetics and Perfumes Supplier
  4. Cosmetics Store
  5. Flavours, Fragrances and Aroma Supplier
  6. Hair Product Store

Written by the company

For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.


Contact info

  • UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

292 reviews

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4.9

All reviews

(292)

36,261 reviews in the last 12 months

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Rated 5 out of 5 stars

The worker Barbara at the bluewater…

The worker Barbara at the bluewater branch was sooooo helpful like she was actually the best! Truly helped my mom and I get something lovely for her managers.

September 5, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you so much for your review. We appreciate you!

The Perfume Shop

Rated 5 out of 5 stars

Kelly at the Bluewater store

Kelly at the Bluewater store was so charming and interested and went to a great deal of effort to find a perfume with similar notes to one that has been discontinued in the UK. I am so grateful to her and she was also very kind to my 8yr old granddaughter.

September 2, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

We're so happy to hear that you had such a positive experience. It's wonderful that our team member was so helpful in finding a suitable replacement and kind to your granddaughter. We appreciate you taking the time to share your feedback!

Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Amazing service a Bluewater!

My boyfriend went in looking for and me and him have very different preferences. Omario was serving us and helped us find a fragrance we both liked. He was so helpful that I ended up looking for myself. I told Omario what I like and what I’ve tried and he showed me some amazing recommendations. Went over and above to help us. Couldn’t ask for better help!

August 30, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thanks for your review. We appreciate that you took the time to share your experience. We are so glad to hear that you found a fragrance you both liked and that our team member was able to assist you so well.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Omario’s excellent customer service

I had a truly exceptional experience at the Bluewater store today, thanks to Omario. From the moment we walked in, he greeted us warmly and guided us through the entire fragrance selection process with professionalism and genuine enthusiasm. What impressed me most was that Omario is new to the role yet his confidence, product knowledge, and customer-first attitude made it feel like he’d been doing this for years.
He took the time to understand our preferences and introduced us to a range of new fragrances we hadn’t considered before. His recommendations were thoughtful and tailored, and he made the whole experience feel personal and enjoyable. Thank you very much for your help Omario !

August 30, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thanks for your review. We're happy to hear that you had an exceptional experience at the Bluewater store. We appreciate you choosing us and we are grateful for your positive feedback regarding the service you received.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Excellent service!

The service was excellent in the perfume shop today! Michelle and Gina were really helpful with giving me different options and helping me find the fragrance I was after! I will definitely be returning!

August 26, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

We appreciate your review and are so glad to hear about the great assistance you received in finding your fragrance. Thank you for shopping with us, and we look forward to your return.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

We visited the Bluewater store today…

We visited the Bluewater store today and were overwhelmed by the young lady who served us. She was very helpful and pleasant and made our shopping trip an absolute pleasure. It’s a pity more sales staff are not like her. I was so impressed, that I asked her her name, which is Tumi, so that I could write a review concerning our experience.

August 26, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

We're happy to hear that your visit to the Bluewater store was such a pleasure. It's great to know that a staff member made your shopping trip so enjoyable. We appreciate you taking the time to share your positive experience.

Kind regards,
Jasmyn
The Perfume Shop

Rated 5 out of 5 stars

Barbara was very helpful

Barbara was very helpful, went above and beyond, wrapped my gift (40th anniversary present) way beyond what I had expected

August 23, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Manisha @ Blue Water was very helpful…

Manisha @ Blue Water was very helpful and patient whilst we tested loads of fragrances.

August 22, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hello,

Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.

Kind regards,
Jasmyn

Rated 5 out of 5 stars

Perfect engagement very help full from…

Perfect engagement very help full from Barbara in bluewater

August 16, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for sharing your 5* experience. Have a fab day and thank you for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly

August 16, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

Oh my goodness such lovely staff at…

Oh my goodness such lovely staff at Bluewater shopping centre, welcomed as soon as I entered, the girl who served me who’s name I cannot remember, apologies, was so helpful and patient with me, kept me right and recommended a good selection, I did buy a bottle of Boss, it is my favourite, I also met the GM who again was so friendly and welcoming.

August 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. It's great to hear you are pleased with our services and thanks so much for shopping with us.

The Perfume Shop

Rated 5 out of 5 stars

Great customer service.

Barbara was a great help choosing the right perfume for my wife’s birthday. The wrapping was beautiful too. Thanks a million.

August 13, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Elizabeth @ B’water was great.

Elizabeth @ B’water was great.

August 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

Elizabeth was amazing

Elizabeth was amazing at Bluewater store - so lovely, very knowledgeable and helpful and sweet with my boys. Thank you so much - now my go to store for fragrance :)

August 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. We appreciate you and thanks for choosing us to shop with.

The Perfume Shop

Rated 5 out of 5 stars

We was at bluewater today and Elizabeth…

We was at bluewater today and Elizabeth helped us out to find a perfect perfume and I am really happy with her service that she provided today

August 12, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Elizabeth at blue water was very…

Elizabeth at blue water was very helpful. Great services.

August 8, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review! We are happy to hear of your positive experience. Thank you for shopping with The Perfume Shop.

The Perfume Shop

Rated 5 out of 5 stars

Just made a purchase in the Bluewater…

Just made a purchase in the Bluewater shop. Absolutely fantastic customer service from Tomi. A credit to the store. So cheery and happy. Well done and thank you.

August 6, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thanks for your review. It's great to hear such a positive experience.

The Perfume Shop

Rated 5 out of 5 stars

Exceptional Customer service

I visited the store in Bluewater and Mia provided excellent customer service.
She took time to provide a detailed walk through of different offers in store. She was detailed and diligent and was very helpful.

She wrapped the gift with razor sharp precision and the gift looked like a million pounds lol !!!

She is a wrapping ninja 🥷

August 2, 2025
Unprompted review
The Perfume Shop - Bluewater 59 logo

Reply from The Perfume Shop - Bluewater 59

Hi,

Thank you for your positive review. We value and appreciate you!

The Perfume Shop

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