Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer... See more
Company replied
Location
Switch locationUO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ KENT, GB
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See what reviewers are saying
“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, g... See more
Company replied
Tomi from the Perfume shop was extremely helpful, patient and very nice. She really assisted us and made our shopping very easy and nice. I will definitely come back to perfume shop and Bluewater be... See more
Company replied
Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upse... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
UO94B, Upper Thames Walk, Bluewater, Greenhithe, DA9 9SQ, KENT, United Kingdom
4.9
Excellent
285 reviews
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Cathy at Bluewater was very helpful and…
Cathy at Bluewater was very helpful and particularly patient till I made the right choice of perfume.I'd greatly recommend that shop as they have very polite and courteous staff.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth was amazing
Elizabeth was amazing! I told her that I always wear fresh scent. She took me out of my comfort zone and I opted for Destin by Balmain.
She was very patient with me too.
Thank you so much
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth was really helpful in helping…
Elizabeth was really helpful in helping me try a fragrance for my partners birthday, she was super personable and helpful!
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Elizabeth at the Bluewater store has…
Elizabeth at the Bluewater store has been awesome in her service. She has been extremely helpful and very accommodating to my little girls.
August 21, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Just made a purchase
Just made a purchase, assistant Siobhan was so helpful in the Bluewater store in the upper mall, will definitely make a return visit great customer service 👏
August 20, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tomi from the Perfume shop was…
Tomi from the Perfume shop was extremely helpful, patient and very nice. She really assisted us and made our shopping very easy and nice.
I will definitely come back to perfume shop and Bluewater because of her exceptional and outstanding service.
August 19, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I picked up ONE ORDER NOT TWO, Why lied that I picked another order?
Hi,
I have just realised that your company charged me for two different orders while I only picked one order which I received on 28th of July 2026. I did not realised that the 1st order I made went through on your website due to technical issues and I later ordered same items on your app. I am a busy person who does not always check my email, not until yesterday 18th of August 2026 that I realised that I was reminded on the 31st of July to pick the 2nd order up, which i did not pick at all. The order was for my husband's birthday on the 29th of July, there is no way I will order same thing as a gift. But to my greatest disappointment, you stated on the app that received at store! That was a great lie. Kindly look into this ASAP. I DO NOT LIKE PATRONISING ANY COMPANY WITH UNFAITHFUL STAFFS OR ANY ANNOYING ERROR LIKE THIS.
Kindly find the attached documents and refund me ASAP.
August 18, 2026
Unprompted review
Omario was fantastic
Omario was fantastic! He was very friendly, helpful and patient throughout our shopping experience at Bluewater Shopping Centre. He made everything easy and was always happy to assist. Great customer service and a really nice guy. Thank you, Omario!
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 4⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I went to the Perfume shop at Bluewater…
I went to the Perfume shop at Bluewater shopping centre branch, customer service were amazing, special thank you to Barbara for going extra mile to help me pick the gift and get my own little treats :) xxx much appreciated , kindness goes a long way :)
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Laura was amazing very experienced
Laura was amazing very experienced. I came in for a perfume for my sister and I asked for vanilla she showed me a few options I ended up buying the gift set and added wrapping as I fell into her upsell with delight! Very talented and good at her job! Thanks Laura x
August 16, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Store location Bluewater staff Barbara
“I visited The Perfume Shop at Bluewater and had such a great experience. The customer service was excellent—Barbara who helped me, was really nice, friendly, and knowledgeable. She took her time, gave great recommendations, and made the whole visit pleasant and easy. It’s rare to get such warm, helpful service these days. Highly recommend this branch—ask for Barbara if you want great assistance!
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Barbara was very helpful and patient
Barbara was very helpful and patient
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was looking for a birthday gift for…
I was looking for a birthday gift for my friend, struggling to decide which perfume to go with Siobhan helped me narrow down my options and ever got the perfect gift. She also done a lovely customised wrapping which made the gift lovely and perfect. I was really happy with my purchase and will be coming back
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience with Kathy who was…
Great experience with Kathy who was very knowledgeable in the Bluewater store.
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you Elizabeth!
Thank you Elizabeth!! The best customer service I've had at Bluewater such a lovely experience
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great help and great service helped me…
Great help and great service helped me pick the perfect gift 💝 Elizabeth
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you to Toni at Bluewater for all…
Thank you to Tomi at Bluewater for all your help really appreciate it.
August 9, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Tomi at Bluewater store was very kind…
Tomi at Bluewater store was very kind and helpful. A very positive assistance.
August 9, 2026
Unprompted review
Reply from The Perfume Shop - Bluewater 59
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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