Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check t... See more
Company replied
Prince Charles Drive, Unit N8-N9, NW4 3FP London, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Such a lovely shop with a fantastic atmosphere! Everyone is so patient and helpful, especially Parastoo, who gave me amazing advice with so much kindness. Their prices are very reasonable too. Check t... See more
Company replied
Atousa was extremely helpful and patient while helping me find a fragrance that i liked today. She gave me excelent suggestions and guidance for what i was looking for.
Company replied
I visited the Brent Cross branch and let me tell you, exceptional service !! The customer service given by Balkees was amazing she really helped me pick the right gift scent and was very patient with... See more
Company replied
We visited Brent cross shopping centre London yesterday. Me and my husband ordered couple of perfumes. Two stuff (Areen and Shaquila) were absolutely amazing, they both helped us a lot, found the righ... See more
Company replied
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Prince Charles Drive, Unit N8-N9, NW4 3FP, London, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from The Perfume Shop - Brent Cross Boutique 380
Visited this store last week and got served by a lovely lady who’s I cant remember the name but she literally made my day, I chose my mothers gift and she was so good I had to buy another perfume for myself

Reply from The Perfume Shop - Brent Cross Boutique 380
I was looking for a perfume for my partner I really had no clue what I was looking for but the sales assistant walked through so many with me on both sides of the store telling me about the notes she was very patient and sweet I believe her name was Zilan.

Reply from The Perfume Shop - Brent Cross Boutique 380
rebeca and ahmad are absolutely amazing !!

Reply from The Perfume Shop - Brent Cross Boutique 380
Renaz was amazing. So warm and welcoming. Found exactly what I needed! Thank you for the exceptional service. Wish you all the best in your future x

Reply from The Perfume Shop - Brent Cross Boutique 380
Excellent - Ceri is an absolute Perfume professional and a credit to the store! Went through a number of options , gift wrapped everything etc etc.
Honestly made the experience a pleasure.
Thank you

Reply from The Perfume Shop - Brent Cross Boutique 380
I was about to walk out when Latya greeted me with a warm smile—and I simply couldn’t say no. Her outstanding service completely changed my experience. She made me feel welcome and valued, and it’s clear she truly cares about the customers. Latya is a real asset to your company. Thank you for the great service!

Reply from The Perfume Shop - Brent Cross Boutique 380
Dayna, Ellie, Khemisa, Stiliyan, Helen, Nicoleta, all of them were really helpful.... they showed and explained it to me the different types of products them have, which helped me to make my mind what I really wanted to buy... great service... I strongly recommend and they also gave me 15% discount..... Thank you all guys... you all are great 👍

Reply from The Perfume Shop - Brent Cross Boutique 380
I pleaded with staff that I wanted to use klarna to pay so I can have a split bill but unfortunately there was no deal
All due amount was paid at once
But the whole experience was amazing staff had good customer service and that's why I bought more.
Please educate staff more on how to use klarna

Reply from The Perfume Shop - Brent Cross Boutique 380
The staff went through the trouble of getting me a perfume that will not give a sweaty, body smell once perfume stays for a long time. I had come to the shop a few days ago to try some perfume and I found one that kept smelling on me even during my showers 4 days or more after. I was so please by their service and atmosphere. The product I am referring to is Jimmy Choo Blossom 🌸.
The great staff that helped me were Dayna and Helena. Thank you so much 💓 The Perfume Shop.

Reply from The Perfume Shop - Brent Cross Boutique 380
Excellent services by Rajeeka and Khemisa. Do visit this place for excellent service. Thanks 🤩

Reply from The Perfume Shop - Brent Cross Boutique 380
I cane to Brent Cross shopping center and straight into perfume shop. Sindi was so welcoming and so helpful. I felt really happy as a customer. Thank you so much

Reply from The Perfume Shop - Brent Cross Boutique 380
My experience was lovely such an beautiful store full of beautiful perfumes and amazing welcoming staff yesterday the staff that helped me was ceri she was amazing she welcomed us and helped find me nice scents for winter and summer if anyone would love to get the best help in finding perfumes ceri is the one to ask! She was great help

Reply from The Perfume Shop - Brent Cross Boutique 380

Reply from The Perfume Shop - Brent Cross Boutique 380

Reply from The Perfume Shop - Brent Cross Boutique 380
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.