Geoff gave outstanding service to us. We got amazing deal on premium Gucci brand perfumes, and lots of add-ons. He gave very wise advise to us, without sounding salesy. Highly recommend them !! Deligh... See more
Location
Switch locationUnit 40A, The Exchange, IG1 1RS ILFORD, GB
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See what reviewers are saying
Rebel and her manager are phenomenal at their jobs! They listen to the customers and recommend scents accordingly. They are always friendly and are caring and understanding towards us, especially cust... See more
Company replied
Aarze, Rihanna and Rabail from The Perfume shop, Inside shopping exchange Ilford, have always been great in attending to my queries and assistance. Such a helpful and positive people. I forgot the nam... See more
Company replied
I was served by Nimrah. She was extremely helpful and answered all my questions about female fragrances. Very polite and welcoming. It was a pleasure to have purchase from here and not their competiti... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 40A, The Exchange, IG1 1RS, ILFORD, United Kingdom
4.7
Excellent
38 reviews
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Geoff gave outstanding service to us
Geoff gave outstanding service to us. We got amazing deal on premium Gucci brand perfumes, and lots of add-ons. He gave very wise advise to us, without sounding salesy. Highly recommend them !! Delighted.
October 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Rabail from the Ilford location was…
Rabail from the Ilford location was amazing . Great customer experience and Rabail was very knowledgeabl about her scents.
October 11, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello Jessica,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
EXCELLENT experience
EXCELLENT experience! I had a really good time at the Ilford branch, it’s really refreshing to have a team that have a good understanding of fragrances! Imra and Jeff were so helpful,patient and kind! Excellent experience-look forward to coming back!
September 13, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi Ibby,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Rebel and her manager are phenomenal at…
Rebel and her manager are phenomenal at their jobs! They listen to the customers and recommend scents accordingly. They are always friendly and are caring and understanding towards us, especially customers with special needs. Thank you for your fantastic service, we always leave the shop with a huge smile.
August 28, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by Nimrah in Ilford Exchange
I was served by Nimrah. She was extremely helpful and answered all my questions about female fragrances. Very polite and welcoming. It was a pleasure to have purchase from here and not their competition across from them. I will be coming back for my future purchases. Thank you Nimrah☺️
July 26, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Best Shop in East London
Best Shop in East London, Service is 7* especially Rianna customer service is amazing. She is very supportive.
Thanks
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Served by Dawn
Served by Dawn, very patient and listened to what I wanted, recommended several perfumes, I only came in for 1 but left with 2 as couldn't decide which I liked more, very pleased with the 20% discount and some samples for me to try at home, would highly recommend
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Big up to Ishmael
On arrival at Ilford shop Ishmael was very attentive. I was so indecisive on what I wanted to buy. He was so patient, friendly,and his honesty was on point. I don’t usually give reviews but I felt I needed to take the time to give him a BIG shout out. Well done Ishmael and keep up the good work. 5 stars for me👏🏿👏🏿👌🏿
June 15, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna served me
Rianna served me , she was an absolute gem . Very calm , active listener and recommended the best options and very helpful I’m forever grateful for your help .
June 14, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rabail at the Ilford exchange branch…
Rabail at the Ilford exchange branch was amazing and served me and my sister really well. Excellent customer care thank you and also the two perfumes bought are lovely ☺️
May 30, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today I went to the perfume shop and…
Today I went to the perfume shop and was served by Zain. The service was great and he was really polite. I would recommend coming here
May 22, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Best service from Aarzo
Best service from Aarzo, she is so dedicated to her job. I went to this Ilford branch in exchange mall completely ignorant about the fragrances and she guided me thoroughly. She spent so much time and made sure i am satisfied with i am getting.
I am a forever customer now of TPS.
Thank you Aarzo for your amazing customer support xx
May 16, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rebel was super kind and made the…
Rebel was super kind and made the experience easier and I will definitely be back
May 16, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Rianna
Rianna was very friendly and really knew her perfumes. She helped me find exactly what I was looking for based on the notes I wanted. Great customer service, very welcoming, and the samples she gave me were a nice touch. Really good experience overall.
May 13, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hey is bought 2 one million perfume…
Hey is bought 2 one million perfume from the shop in ilford exchange
Best customer service by mr saka
May 8, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Just wanted to say a huge Thank you to…
Just wanted to say a huge Thank you to Jeff at the Ilford branch. He was very helpful and helped me choose the perfect scent. He also gave me a cheeky discount! Thanks once again!
May 7, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna was very supportive and helpful…
Rianna was very supportive and helpful all thanks to her and her service we really appreciate the service and everything!
April 20, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jeoff from Ilford branch is amazing
Jeoff from Ilford branch is amazing! Always is so helpful!
April 2, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great customer service from Rianna
Great customer service from Rianna. Her friendly approach and genuine enthusiasm made the whole experience enjoyable and stress-free.
March 30, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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