Geoff gave outstanding service to us. We got amazing deal on premium Gucci brand perfumes, and lots of add-ons. He gave very wise advise to us, without sounding salesy. Highly recommend them !! Deligh... See more
Location
Switch locationUnit 40A, The Exchange, IG1 1RS ILFORD, GB
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Rebel and her manager are phenomenal at their jobs! They listen to the customers and recommend scents accordingly. They are always friendly and are caring and understanding towards us, especially cust... See more
Company replied
Aarze, Rihanna and Rabail from The Perfume shop, Inside shopping exchange Ilford, have always been great in attending to my queries and assistance. Such a helpful and positive people. I forgot the nam... See more
Company replied
I was served by Nimrah. She was extremely helpful and answered all my questions about female fragrances. Very polite and welcoming. It was a pleasure to have purchase from here and not their competiti... See more
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Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit 40A, The Exchange, IG1 1RS, ILFORD, United Kingdom
4.7
Excellent
38 reviews
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This company invites their customers to review, whether positive or negative
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Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Rianna from ilford is a excellent…
Rianna from ilford is a excellent worker I really loved the service she provided for me
February 9, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Hi this the ever worost customer…Hi this the ever worost customer service if you have any problem to return items they take it personly and arguments with the customer threat the customer there the gi
Hi this the ever worost customer service if you have any problem to return items they take it personly and arguments with the customer threat the customer there the girls they almost try to fight with customers plz nobody go on this shop and the comany selling fake products when you buy a perfume they do,nt have smell like original and its even never last 10 minutes so plz do,nt buy frome them they give you a customer service numebr they never attend the call and when you chatt with them what they said shop peolple never accept it they will never listen what the customer service said
January 21, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello K P,
We’re really sorry to hear about your experience and completely understand your concerns. We’re here to listen and improve and your feedback is very important to us.
Please rest assured that all products sold by The Perfume Shop are 100% genuine and sourced directly from the official brand suppliers or authorised UK distributors. We do not sell counterfeit, imitation, or grey-market products under any circumstances.
It’s also worth noting that fragrance performance can vary depending on several factors, such as whether the perfume is an Eau de Parfum or Eau de Toilette, your skin chemistry, climate, and even long-term use. Sometimes it’s also possible to become “nose blind” to certain scents over time this is a natural sensory response where familiar smells become harder to detect.
If you’d like us to investigate further, we’d be happy to do so. Please reach out to our customer service team via our website and provide:
- A photo of the packaging and base of the bottle (including the batch code)
- Your receipt
- A brief description of the issue (e.g., if the scent fades quickly, smells different, or causes a reaction)
- We take pride in the quality of our products and want to make sure you’re happy with your purchase.
Thank you for letting us know, and we hope we can resolve this for you.
Kind regards,
Jasmyn
Excellent customer service
Aarze, Rihanna and Rabail from The Perfume shop, Inside shopping exchange Ilford, have always been great in attending to my queries and assistance. Such a helpful and positive people. I forgot the name of the beautiful lovely lady who wrapped 3 perfumes for me today. She did it so artistically and skillfully. Best wishes you guys :)
January 3, 2026
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Thank you shunela and zain for the…
Thank you shunela and zain for the amazing customer service (sorry if I’ve spelt your names wrong) they were amazing and so accommodating ❤️
(Ilford branch)
December 26, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Reply from The Perfume Shop - Ilford 262
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Incredible service
I had amazing service from Rahbail. She was incredibly patient and helpful as I was unsure as I had to shop for Christmas presents. She left it behind the counter as I had to come back the next day, where Christina served me. She was super helpful with everything and did a beautiful job with the gift wrapping. Would definitely recommend and come back if this is the customer experience you get.
November 30, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
Great customer service with patience by…
Great customer service with patience by Ishmael, keep up the great work!
Jeff the boss was also great!
November 8, 2025
Reply from The Perfume Shop - Ilford 262
Hi,
Thanks for your feedback. We appreciate your kind words.
Kind regards,
Sharain - The Perfume Shop
Reply from The Perfume Shop - Ilford 262
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
I love it I like all products and also…
I love it I like all products and also delivery is arrived on time
September 7, 2025
Reply from The Perfume Shop - Ilford 262
Hi,
Thanks for your review! We appreciate you.
The Perfume Shop
Reply from The Perfume Shop - Ilford 262
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Always good service here at the Ilford…
Always good service here at the Ilford branch
July 16, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi,
Thanks for your review! Thank you for choosing us to shop with, we appreciate you.
The Perfume Shop
We were served by Rianna today and she…
We were served by Rianna today and she was so so wonderful, really nice and well informed on product knowledge, she was also generally lovely to chat to, really inviting sweet girl. She also gift wrapped so nicely for me, give that girl a raise!!
May 23, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Rabail is an outstanding sales…
Rabail is an outstanding sales assistant! I gave her a brief, she presented exactly what I asked for. 10 out of 10!
May 3, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hi,
Thank you for your positive review we really appreciate you!
Kind regards,
Sharain
The Perfume Shop Team
I recently had the pleasure of visiting…
I recently had the pleasure of visiting the Perfume Shop in Ilford Exchange, and I can confidently say that my experience was significantly enhanced by the exceptional customer service provided by Ishmail. From the moment I walked in, he greeted me with a warm smile and a genuine enthusiasm for helping customers find their perfect fragrance.
Ishmail's patience was truly commendable. I had a variety of questions about different scents and their notes, and he took the time to explain everything in detail, never rushing me or making me feel like a burden. His ability to listen to my preferences and suggest options that aligned with my tastes was impressive. It was clear that he genuinely wanted to ensure I found a fragrance that I loved.
Additionally, Ishmail's extensive knowledge of fragrances was evident. He offered insightful recommendations based on my initial preferences and introduced me to some exciting new scents that I had never considered before. His passion for perfumes was infectious, and it made the shopping experience not just enjoyable but also educational.
Overall, I would highly recommend visiting the Perfume Shop in Ilford Exchange and seeking out Ishmail for assistance. His exceptional customer service, patience, and expertise transformed my shopping trip into a delightful experience, and I left the store feeling confident and satisfied with my purchase. Thank you, Ishmail, for your outstanding service!
April 26, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
We are thrilled to hear about your positive experience at our Ilford Exchange store. It's wonderful to know that Ishmail provided such exceptional customer service.
We strive to create a welcoming and informative environment for our customers, and it's heartwarming to hear that Ishmail's passion for fragrances and dedication to helping you find the perfect scent made your visit so enjoyable. We appreciate you taking the time to share your experience.
Many thanks,
Jasmyn
Rabail was awesome
Rabail was awesome. She went through with us on all offers and ensured we get the best perfume for great price. She was also very polite and spoke very well. She must be awarded for being employee of the month.
April 25, 2025
Unprompted review
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your lovely 5* review! We really appreciate your feedback and are really pleased to hear you had a great experience shopping with us.
Kind regards,
Jasmyn
Reply from The Perfume Shop - Ilford 262
Hello,
Thank you for your great review! We really appreciate you taking the time to share your feedback and are so glad to know you had a great shopping experience with us.
Warm regards,
Jasmyn
Had an excellent experience being…
Had an excellent experience being served by Kamila. I wasn’t sure about the exact perfume I was looking for, but Kamila was incredibly patient and knowledgeable. She asked the right questions, guided me through options, and ultimately found the perfect one. Thank you!
December 23, 2024
Unprompted review
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