I had a fantastic experience at The Perfume Shop in Meadowhall today, all thanks to Ashley. I needed a special wedding gift for a close friend and didn't quite know where to start. Ashley expertly gu... See more
Company replied
Location
Switch locationc/o Superdrug, 41 High Street, Meadowhall Centre, S9 1EN SHEFFIELD, GB
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See what reviewers are saying
I went into store with a issue with a order that I ordered on line the wrapping was scratched, was advised by customer service to go into a store and get it re wrapped again. I went to meadowhall stor... See more
Faye is a sweetheart! She bore with me for literally 40 mins and made me try every single perfume i asked for! We had a discussion bout my journey of perfumery that i just began! It was a sooper delig... See more
Company replied
We went in with no idea of a gift to get a family friend. The lady Faye came over asked us if we needed help, and when we said yes she did everything above and beyond to help us find what we wanted. S... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
c/o Superdrug, 41 High Street, Meadowhall Centre, S9 1EN, SHEFFIELD, United Kingdom
4.9
Excellent
127 reviews
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I went into store with a issue with a…
I went into store with a issue with a order that I ordered on line the wrapping was scratched, was advised by customer service to go into a store and get it re wrapped again. I went to meadowhall store near river island explained the problem with any issues she re wrapped the gift box, gave me a free gift bag as well as some samples because of the trouble I had to go through with the order, she was so friendly ,I will be returning there again in person just a bit wary of ordering on line now.
October 20, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Faye was amazing and extremely helpful
Faye was amazing and extremely helpful. Will def be back. Many thank
October 16, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Joanne,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Faye was AMAZING and went above and…
Faye was AMAZING and went above and beyond to make the gift look special, and gave us the best tips for wrapping. Thank you!!
October 12, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Megan,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Faye and Ashlie.
Faye and Ashlie.
We bought 3 perfumes with a massive discount and a great service.
October 7, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Tomás,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I had a fantastic experience at The…
I had a fantastic experience at The Perfume Shop in Meadowhall today, all thanks to Ashley. I needed a special wedding gift for a close friend and didn't quite know where to start. Ashley expertly guided me to the perfect fragrance, and to top it off, her gift wrapping was amazing—it looks so elegant and ready for the big day. Exceptional customer service!
October 7, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent service
Easy process ordering on line, fantastic communication and delivery service, definitely recommend.
September 25, 2026
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing customer service by esha
September 23, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Habibah,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Honestly an amazing experience
Honestly an amazing experience. I was served with so much support and it felt amazing. I wanted to buy a gift for my sister-in-law and was supported through out. Even was told about personalised ribbon! I was given support and lovely service
September 18, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Sehr,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Faye was amazing assisted us perfectly
Faye was amazing assisted us perfectly
September 16, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello Jade,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Faye is a sweetheart
Faye is a sweetheart! She bore with me for literally 40 mins and made me try every single perfume i asked for! We had a discussion bout my journey of perfumery that i just began! It was a sooper delightful experience! ❤️🌸
September 15, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Ramsha,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
amazing Faye!
Faye was sooo lovely. She is wonderfully passionate about perfumes and helped me find my scent!
September 15, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Laila,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Esha has done a awesome job finding my…
Esha has done a awesome job finding my perfumeand it was 10/10 customer service would reccomend being served by her very friendly and bubbly
September 15, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hi Lewis,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Esha and Faye are the best workers and…
Esha and Faye are the best workers and very friendly.
September 13, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello Saad,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Faye went above and beyond to support…
Faye went above and beyond to support me in buying a gift for my friend. It was like having a personalised assistant she was amazing. Definitely reccomended and would definitively always come back, so so pleased with the service that Faye provided 🥰
August 14, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ashley in Meadowhall Superdrug has the…
Ashley in Meadowhall Superdrug has the best customer service skills. She is polite and welcoming and made our shopping experience worth visiting again.
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful and efficient...my order…
Very helpful and efficient...my order came within 2 days
Very pleased..
July 15, 2026
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thanks a lot to Faye
Thanks a lot to Faye. She was so much helpful and kind. I would love to meet her again. The service was excellent.
July 22, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Chloe, outstanding customer service!
I was greeted by the lovely Chloe in your Meadowhall store today. She was friendly, attentive and very knowledgable on all the perfumes. I had no intention of buying a perfume that day until Chloe informed me about the travel perfume bottle (I just so happened to be going on holiday the next day.) She wasn’t pushy in the slightest and instead asked all of the right questions and listened to what sort of scent I liked. She came back with lots of testers for me to try. I felt like she had all the time in the world for me and that’s what makes her stand out. Chloe is an absolute credit to the company and has outstanding customer service! Thank you so much.
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfume gift set
Wanted a perfume gift set Fay who works there made our experience amazing and make us feel so welcome she gave me a card to use at the store and walked me through it all then she wrapped our perfume gift sets with amazing quality and good customer service such a lovely lady
July 13, 2026
Unprompted review
Reply from The Perfume Shop - Meadowhall SD 528
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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