Thérapie Clinic Reviews 

18,838
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 3,792 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the staff for being exceptionally welcoming, knowledgeable, and polite during their scheduled appointments, making every clinic visit thoroughly enjoyable and easy. Many people note that beauty treatments run very smoothly and consistently leave them feeling completely comfortable, relaxed, and confident in the final results. However, some customers also noted frustrating delivery delays and poor communication when trying to contact support teams or track online product orders successfully. A few other people similarly felt that certain sessions did not deliver the expected outcome, alongside experiencing prolonged communication gaps and unresolved management issues.

What people talk about most

Staff

Clients share positive opinions on staff, frequently describing them as welcoming, knowledgeable, and... See more

Service

Customers consistently note positive experiences with service, highlighting friendly and professional staff... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that staff members are friendly,... See more

Customer service

Customers report deeply mixed experiences with customer service, showing high disagreement. On one hand, many... See more

Product

People report ambiguous experiences with product, reflecting a split in customer feedback. While some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Over my current and ongoing time getting Laser Hair Removal with Sophie in Limerick City. I can only say such positive things. From day one right up until now Sophia has greeted me with such a profess... See more

Company replied

Rated 5 out of 5 stars

My therapist was Niamh in Blackrock clinic and she's the best therapist I've gotten till now. She was extremely patient, considerate and accomodating. I had a ankle sprain so she was completely easy o... See more

Company replied

Rated 5 out of 5 stars

I visited Therapie Clinic in Merry Hill on Saturday 15th of August for my free consultation. I had my consultation with Jade who put me at ease and she was really knowledgeable and able to answer any... See more

Company replied

Rated 5 out of 5 stars

I have had several treatments here and had good experience. Medical lead, good value, long opening hours, app works well and high levels of service. Staff work very hard and I always find them profess... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Beauty Salon
  3. Doctor
  4. Laser Hair Removal Service
  5. Medical Clinic

Written by the company

Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 88 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

19K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(18,838)

3,704 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

From the very first moment I stepped in…

From the very first moment I stepped in to the clinic to enquire to the treatment it’s self the staff were so professional and helpful, as someone that has a fear of needles I was at total ease they talked me through the process I won’t go anywhere else and have full trust in the therapy clinic Kingston for future treatments

July 21, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Lucy,

Thank you so much for sharing your wonderful experience! We're thrilled to hear that our staff made you feel at ease from your first visit and that you trust us completely. Your comfort and confidence are very important to us. We look forward to taking care of you in future treatments!

Kind regards,
Lucky
Thérapie Clinic

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Rated 5 out of 5 stars

Excellent!

I’ve been going to Thérapie clinic for a number of years for various treatments. All the staff are incredibly friendly and helpful and the services offered and payment plans are perfect. It’s a bonus too that there are clinics all over London so it makes it super easy to hook in wherever I am.

August 1, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Sophie,

Thank you for your lovely feedback! We're so happy to hear that you’ve enjoyed our friendly staff, convenient locations, and flexible payment plans over the years. It’s always our goal to make your experience as easy and positive as possible. We look forward to seeing you again soon!

Kind regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Amazing staff

Amazing staff. So helpful and professional

August 6, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Susan,

Thank you for your kind words! We're delighted to hear that you found our staff helpful and professional. Your satisfaction means a lot to us. Looking forward to assisting you again in the future!

Kind regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Smooth experience

Smooth experience.
Amazing doctor.
My fist time there but not the last.

July 31, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Oana,

Thank you for sharing your experience! We're thrilled to hear that you had a smooth visit and enjoyed working with our doctor. We look forward to welcoming you back on your next visit!

Kind regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Melanie is great ar what she does

Melanie is great ar what she does. As usual. Great experience and great work.

August 4, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Miss Jacqui,

Thank you for your wonderful feedback! We're happy to hear that Melanie continues to provide great work and a great experience. We'll be sure to pass along your kind words to her.

Kind regards,
Lucky
Thérapie Clinic

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Rated 5 out of 5 stars

I attended twice for my appointment I…

I attended twice for my appointment I had my free consultation and peeling. I went to Belfast Clinic. I had opted for a package which is amazing. I had a wonderful experience with Eimear,she is very knowledgeable and willing to help me throughout the process. She helped me to get the best glow on my wedding day.
She made me comfortable while doing the peel. She gave suggestions about the products which suits my skin, explained how to look after the skin after the procedure.
I’m really pleased with the results and would definitely recommend Thérapie Clinic to anyone looking for high-quality treatments and excellent customer service.Im looking forward for my Hydrafacial in 2 weeks.

August 6, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Annie,

Thank you so much for sharing your detailed experience! We're delighted to hear that Eimear provided you with such knowledgeable and caring support, and that you're pleased with your results. Best wishes for your wedding day glow, and we look forward to welcoming you back for your Hydrafacial. Your recommendation means a lot to us!

Kind regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Great experience

I had a really lovely experience in Thérapie in Blanchardstown shopping centre. The girls in there were lovely and so helpful.

August 6, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Denise,

Thank you for sharing your lovely experience! We're thrilled to hear that the team at Blanchardstown Shopping Centre made your visit enjoyable and helpful. We look forward to welcoming you back!

Kind regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Dr Ranya is an amazing clinician and is…

Dr Ranya is an amazing clinician and is the reason I keep coming back. Thank you so much for your honest work and warm disposition!

August 4, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi,

Thank you for your wonderful kind words! We're delighted to hear that Dr. Ranya provides such honest and warm care, and that she keeps you coming back. We'll be sure to pass along your appreciation to her. Looking forward to seeing you again!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Really impressed with the Therapue…

Really impressed with the Therapie Clinic in the Ashley Centre, Epsom, for aesthetics. The staff are welcoming and knowledgeable so I feel confident in what they are doing. It’s also a very well maintained, immaculately clean place. Would definitely consider other procedures there.

August 1, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Miranda,

Thank you so much for your lovely feedback! We're delighted to hear that you felt welcomed and confident with our knowledgeable staff at the Ashley Centre in Epsom. Maintaining a clean and well-maintained environment is very important to us. We look forward to helping you with any other procedures you may consider in the future!

Best wishes,
Lucky
Thérapie Clinic

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Rated 5 out of 5 stars

Staff were very welcoming and caring.

Staff were very welcoming and caring.

July 30, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Shauna,

Thank you for your wonderful feedback! We're thrilled to hear that our staff were welcoming and caring. Providing a warm and caring environment is our top priority. We look forward to serving you again!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Dr Yvonne always makes me feel so…

Dr Yvonne always makes me feel so deserving of the treatments. She is so experienced and I love she knows exactly what suits me.

August 7, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Tara,

Thank you for sharing your experience! We're delighted to hear that Dr. Yvonne makes you feel deserving of your treatments and that her expertise and personalized approach make a difference for you. We'll be sure to pass along your kind words to her. Looking forward to seeing you again!

Warm regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Lovely and accommodating staff

Lovely and accommodating staff
Place is cool and neat

August 5, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Marian,

Thank you for your kind words! We're so pleased to hear that you found our staff lovely and accommodating. Providing friendly and helpful service is very important to us. We look forward to welcoming you back soon!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Amazing clinic

Amazing clinic, so welcoming and dr Iptek is wonderful. Listens and advises. I would not go anywhere else. Thank you

July 31, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Ami,

Thank you for your wonderful feedback! We're thrilled to hear that you find our clinic welcoming and that Dr. Iptek provides such attentive and helpful advice. Your loyalty means a lot to us, and we're grateful to be your preferred clinic. Looking forward to seeing you again!

Warm regards,
Lucky
Thérapie Clinic

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Rated 5 out of 5 stars

Very efficient and professional service

Very efficient and professional service

July 3, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Anita,

Thank you for your kind words! We're delighted to hear that you experienced efficient and professional service. Providing top-quality care is our priority, and your feedback encourages us to keep up the great work. We look forward to serving you again!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Everyone was very friendly and…

Everyone was very friendly and professional I would recommend Therapie clinic in Galway

August 6, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Elaine,

Thank you for your wonderful recommendation! We're so glad to hear that everyone was friendly and professional during your visit. Your support means a lot to us, and we look forward to welcoming you back to Therapie Clinic in Galway anytime!

Warm regards,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Staff are so lovely and welcoming

Staff are so lovely and welcoming, happy to talk through any concerns you have and they explain everything thoroughly, would recommend to everyone!

August 5, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Jayne,

Thank you so much for your kind words! We're thrilled to hear that our staff made you feel welcomed and well-informed. Your recommendation means a lot to us, and we're here to support you whenever you need. Looking forward to seeing you again!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

Really caring and friendly staff

Really caring and friendly staff. Lots of good offers are always on which is a bonus! Clean clinic and very professional. Will definitely recommend to my friends.

August 4, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Felicity,

Thank you for sharing your wonderful experience! We're delighted to hear that you found our staff caring and friendly, and that you appreciated our offers and professional environment. Your recommendation to your friends truly means a lot to us. We look forward to seeing you again soon!

Warm regards,
Lucky
Thérapie Clinic

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Rated 5 out of 5 stars

Lovely people

Lovely people , great experience .

August 3, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Jo,

Thank you for your lovely feedback! We're so pleased to hear you had a great experience. Looking forward to welcoming you again soon!

Best wishes,
Lucky
Thérapie Clinic

Rated 5 out of 5 stars

I had such an amazing experience with Dr Samina A

I had such an amazing experience with Dr Samina A for my Botox treatment. From the moment I walked in, I felt completely at ease, she is incredibly professional, knowledgeable, and genuinely caring.

She took the time to really listen to what I wanted and explained everything clearly, which made me feel confident and reassured throughout the whole process. The treatment itself was quick and comfortable, and the results are absolutely fantastic natural, refreshed, and exactly what I was hoping for.

I couldn’t be happier with the outcome. Dr Samina A has such a gentle approach and a real eye for detail. I would highly recommend her to anyone considering Botox or any aesthetic treatment. I’ll definitely be returning!

August 7, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Amena,

Thank you so much for sharing your detailed and positive experience! We're thrilled to hear you felt at ease and satisfied with Dr. Samina A's care and expertise. Your recommendation means a lot to us, and we look forward to welcoming you back for future treatments.

Warm regards,
Lucky
Thérapie Clinic

Rated 1 out of 5 stars

Unfortunately I realized I have not…

Unfortunately I realized I have not prepped for my laser hair appointment this afternoon. I’ve called TEN times to the Wimbledon branch to cancel my appointment- mainly for them to know, as I appreciate it’s too short notice to reschedule which is a shame (baby brain).
No one will answer the phone so I will just be a no show. Surely there’s a better way??
Answer your phone…

August 7, 2026
Unprompted review
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Reply from Thérapie Clinic

Hi Kate,

Thank you for reaching out and sharing your experience. We genuinely empathize with how frustrating this must be, especially when trying to get in touch.

We have requested your details through Trustpilot so we can look into this matter.

We appreciate your patience and understanding, and we’re sorry for the inconvenience caused.

Kind regards,
Lucky
Thérapie Clinic

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