Over my current and ongoing time getting Laser Hair Removal with Sophie in Limerick City. I can only say such positive things. From day one right up until now Sophia has greeted me with such a profess... See more
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Review summary
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My therapist was Niamh in Blackrock clinic and she's the best therapist I've gotten till now. She was extremely patient, considerate and accomodating. I had a ankle sprain so she was completely easy o... See more
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I visited Therapie Clinic in Merry Hill on Saturday 15th of August for my free consultation. I had my consultation with Jade who put me at ease and she was really knowledgeable and able to answer any... See more
Company replied
I have had several treatments here and had good experience. Medical lead, good value, long opening hours, app works well and high levels of service. Staff work very hard and I always find them profess... See more
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Company details
Written by the company
Thérapie Clinic is Europe's leading medical aesthetic clinic, with over 88 state-of-the-art locations across the UK, USA, and Ireland. With more than 20 years of experience and over 10 million treatments delivered, we offer affordable and advanced aesthetic solutions. Our services include laser hair removal, injectables, and advanced skin and body treatments. Thérapie Clinic emphasises exceptional service and the latest technology to ensure effective and safe treatments for all skin tones. Trust is one of our core values and our aim is to empower our clients, women and men, to become the best possible version of themselves. We want to not just meet your expectations, but to exceed them. At Thérapie Clinic, we believe that true beauty comes from within; a result of being healthy and confident; taking the time to nurture your body, your skin, yourself. We take an integrated approach to beauty, helping our clients discover the best version of themselves.
Contact info
45-47 Wigmore St, Marylebone, W1U 1PS, London, United Kingdom
- 08000121565
- hello@therapieclinic.com
- therapieclinic.com
4.5
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Hevi is excellent
Hevi is excellent, very reassuring, professional, and approachable. They explain the process clearly, making everything easy to understand, and are always patient and kind. Hevi is also a great ambassador for the company, promoting its services with confidence and professionalism while making customers feel valued.
August 1, 2026
Unprompted review
Reply from Thérapie Clinic
Hi,
Thank you for sharing your positive experience with Hevi! It's wonderful to hear that they are reassuring, professional, and approachable, and that they provide clear explanations while making you feel comfortable. Their confidence and professionalism as a company ambassador truly shine through, and your kind words will surely motivate them. We appreciate your feedback and look forward to welcoming you back!
Warm regards,
Lucky
Thérapie Clinic
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Reliable and always good results
Reliable and always good results! Thank you
July 13, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Esma,
You're very welcome! We're delighted to hear that you find our services reliable and consistently achieve good results. Thank you for your trust and support. If you need any further assistance, feel free to reach out. Looking forward to serving you again!
Warm regards,
Lucky
Thérapie Clinic
Chloe was very patient and kind with…
Chloe was very patient and kind with me. She constantly checked on how I was feeling throughout the treatment. I highly recommend her.
August 1, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Azharelly,
Thank you for sharing your experience! It's wonderful to hear that Chloe was patient and kind, and that she made sure you were comfortable throughout your treatment. Your high recommendation means a lot. We'll be sure to pass on your kind words to Chloe. If you need anything else, we're here for you!
Warm regards,
Lucky
Thérapie Clinic
made me feel uncomfortable
made me feel uncomfortable. I had a bikini session with Kerriannah G, Im a trans woman and this was I believe my 8th bikini session and she asked me to cover myself with 2 towels instead of just the 1. all other previous sessions told me to cover it with 1. when she asked me to cover it again i was confused as to why and she explained to me to cover my genitals but she couldn’t even say the word genitals or something similar. she just sort of bounced around the word and made me feel uncomfortable that she couldn’t just say the word, it felt a bit childish from her.
August 1, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Naomi,
Thank you for sharing your experience.
We are truly sorry that your session left you feeling uncomfortable. Every guest deserves to feel respected, safe, and welcomed, and we apologize that our communication did not meet that standard.
We appreciate your feedback and will use it as an opportunity to improve how we communicate with all guests. We would be grateful for the chance to speak with you further and work toward rebuilding your trust.
Kind regards,
Henseley
Thérapie Clinic
Reply from Thérapie Clinic
Hi Nuzhat,
Thank you for your kind words! We're glad you experienced considerate staff, excellent service, and expertise. Your feedback is greatly appreciated and motivates us to continue providing the best care. If there's anything more we can do for you, please let us know!
Warm regards,
Lucky
Thérapie Clinic
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I had such a fantastic experience at Thérapie, Epsom
I had such a fantastic experience at Thérapie, Epsom! I signed up for a set of treatments, and my very first session with Amber was amazing. She genuinely has magic hands. I'm already looking forward to my next sessions!
July 24, 2026
Unprompted review
Reply from Thérapie Clinic
Hi,
Thank you for sharing your wonderful experience! We're thrilled to hear that your first session with Amber was fantastic and that you felt she has "magic hands." We're excited to support you on your treatment journey, and we can't wait to see you at your next sessions. Your kind words mean a lot to us!
Warm regards,
Lucky
Thérapie Clinic
Clinic cancellations, endless customer service loop and no accountability
The clinic cancelled two of my appointments with less than 12 hours’ notice:
• 13 March 2026 at 9:30am
• 25 March 2026 at 4:00pm
These cancellations disrupted my treatment and delayed it by two months. As a direct result, my remaining paid sessions expired before I had a fair opportunity to use them.
I contacted Thérapie Clinic repeatedly, explained the full timeline and asked for a reasonable solution. Instead of investigating the case, taking ownership or offering any practical resolution, customer service repeatedly sent generic apologies and quoted the same 18-month expiry policy.
I was repeatedly told to contact customer service, yet customer service provided no actual solution. It became an endless loop: no case-specific assessment, no meaningful escalation and no accountability.
The clinic expects customers to follow strict cancellation and expiry rules, but when the clinic cancels appointments, the customer still appears to bear the full financial loss.
After multiple emails, the issue remains unresolved. I would be very cautious about purchasing a long-term package here, as my experience suggests that if something goes wrong, there may be no effective complaints process or anyone willing to take responsibility.
March 25, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Dori,
Thank you for taking the time to share your feedback.
We're sorry to hear about your experience and understand your frustration regarding the cancellations and the concerns you've raised about your treatment package.
We have requested your details so that we can locate your account and review your case thoroughly. Once we receive your information, we'll investigate your concerns and work with the relevant team to address them.
We appreciate your patience and hope to have the opportunity to assist you further.
Kind regards,
Henseley
Thérapie Clinic
Best purchase I've made
Mitha is amazing. We have seen so much reduction over the past few months, I am so impressed. This is the best purchase I've ever made. I also really love how friendly and funny Mitha is, we always have a good giggle in our sessions. She is very thorough and explains everything that is happening and expected to happen and what side effects and results I can expect. Thank you Mitha!
August 1, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Jade,
Thank you so much for sharing your heartfelt feedback! We're delighted to hear that Mitha has made such a positive impact on your journey and that you've seen great results. It's wonderful to know you appreciate her friendliness, thoroughness, and sense of humor—she truly cares about her clients. Your kind words motivate us all. We'll be sure to pass along your gratitude to Mitha!
Warm regards,
Lucky
Thérapie Clinic
Reply from Thérapie Clinic
Hi Sophie,
Thank you so much! We truly appreciate your kind words and your continued trust. Providing the best service is our top priority, and we're thrilled to know we're meeting your expectations. Looking forward to seeing you again soon!
Warm regards,
Lucky
Thérapie Clinic
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Amazing experience at therapie clinic wigmore street
Amazing experience at therapie clinic wigmore street today, staff were so kind and accommodating from the second I walked in!
July 24, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Denise,
Thank you for sharing your wonderful experience! We're thrilled to hear that you felt welcomed and well taken care of from the moment you arrived. Our team at Wigmore Street strives to provide the best possible service, and your kind words mean a lot to us. We look forward to seeing you again soon!
Warm regards,
Lucky
Thérapie Clinic
5 stars
5 stars! The results are incredible! I was a little nervous about the procedure but everything was explained so well and I was put at ease!
July 2, 2026
Unprompted review
Reply from Thérapie Clinic
Hi,
Thank you so much for your 5-star review! We're delighted to hear that you're happy with the results and that we could put your nerves at ease. Providing clear information and making our clients comfortable is our top priority. We truly appreciate your trust and look forward to seeing you again!
Warm regards,
Lucky
Thérapie Clinic
A job well done.
I would highly recommend Dr Tom. He was so professional. He answered any questions I had in relation to my treatment. He reassured me completely of any concerns I may have had beforehand.
I will definitely return.
July 29, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Jean,
Thank you for your wonderful recommendation! We're so pleased to hear that Dr. Tom provided professional care and took the time to address all your questions and concerns. Your trust means a lot to us, and we look forward to welcoming you back in the future.
Warm regards,
Lucky
Thérapie Clinic
Warm and welcoming environment
Quick and easy, staff are trained well and are able to answer any questions. Service is great!
July 29, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Leach,
Thank you for your great feedback! We're glad to hear that you found our process quick and easy, and that our staff were well-trained and able to assist you. Providing excellent service is our priority, and we appreciate your kind words. Looking forward to seeing you again!
Warm regards,
Lucky
Thérapie Clinic
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Best clinic and best experience
Best clinic and best experience. Everyone was so cooperative and they explained and help me through all phases . 👌
July 17, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Sabina,
Thank you for your fantastic review! We're thrilled to hear you had the best experience and that our team was so cooperative, explaining and guiding you through every phase. Your satisfaction means a lot to us. We look forward to serving you again!
Warm regards,
Lucky
Thérapie Clinic
Very professional staff who really care…
Very professional staff who really care about providing the best service to everyone 💕Would definitely recommend.
July 20, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Tara,
Thank you so much for your kind words! We're proud of our professional team who genuinely care about delivering the best service. Your recommendation means a lot to us. We look forward to welcoming you back!
Warm regards,
Lucky
Thérapie Clinic
I've completed four laser hair removal…
I've completed four laser hair removal sessions with this clinic, and I've had a fantastic experience from start to finish.
The location is excellent and very easy to get to. Booking appointments is simple, whether through the app or by walking in, and I've never had any problems finding a convenient time.
The staff are incredibly friendly, professional, and welcoming. They always take the time to answer any questions and provide advice if you have any concerns before your treatment.
The treatments themselves have been amazing. I expected laser hair removal to be painful or to have a burning sensation, but I was pleasantly surprised. Thanks to the excellent cooling system they use, the treatment is very comfortable, and I hardly feel anything during the session.
I also really appreciate the privacy they provide. They give you time to get ready before the treatment begins, so you can feel comfortable and not exposed during the session.
The clinic is spotless, exceptionally clean, and has a very professional atmosphere. It feels more like a modern medical clinic than a typical beauty salon, which gives me great confidence in the quality of care they provide.
Overall, I highly recommend this clinic to anyone considering laser hair removal. The professional staff, comfortable treatments, excellent hygiene, and convenient service have made it a wonderful experience.
July 23, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Ness,
Thank you so much for sharing your detailed and positive experience! We're delighted to hear that you found our location convenient, our staff friendly and professional, and the treatments comfortable and effective. Your kind words about our hygiene standards and atmosphere mean a lot to us. We truly appreciate your recommendation and look forward to continuing to provide you with excellent care in the future!
Warm regards,
Lucky
Thérapie Clinic
I absolutely loved my lazor session…
I absolutely loved my lazor session done here! Staff were very friendly and so professional! Will definitely be coming back!
July 9, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Madison,
Thank you so much for your wonderful feedback! We're thrilled to hear you loved your laser session and that our staff made a positive impression. We can't wait to welcome you back again soon!
Warm regards,
Lucky
Thérapie Clinic
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Annesha was so lovely and did an…
Annesha was so lovely and did an amazing job
July 31, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Kayleen,
Thank you for sharing! We're delighted to hear that Annesha provided you with such a wonderful experience and did an amazing job. We'll be sure to pass along your kind words to her. Looking forward to seeing you again soon!
Warm regards,
Lucky
Thérapie Clinic
I go to one specialist for laser hair…
I go to one specialist for laser hair removal, and it works well. When I tried the other three specialists, there was no effect at all. Essentially, I lost three out of six treatments.
July 31, 2026
Unprompted review
Reply from Thérapie Clinic
Hi there,
Thank you for sharing your experience. We’re sorry to hear that your recent treatments did not meet your expectations and understand your frustration, especially after investing in a series of sessions.
We have reached out to request your information so we can review your treatment history and better understand what happened. We would appreciate the opportunity to address your concerns directly and work toward a resolution.
Thank you for bringing this to our attention. We look forward to speaking with you soon.
Kind regards,
Henseley
Thérapie Clinic
Fabulous!
The staff at Therapie in St Vincent Street Glasgow were so helpful and friendly, I really enjoyed my experience and felt well looked after.
July 23, 2026
Unprompted review
Reply from Thérapie Clinic
Hi Cee,
Thank you for your lovely feedback! We're so pleased to hear that our staff at Therapie in St Vincent Street, Glasgow, were helpful and friendly, and that you enjoyed your experience. Your satisfaction is our top priority, and we look forward to welcoming you back soon!
Warm regards,
Lucky
Thérapie Clinic
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