The Shirt Bar Reviews 

258
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, reviewers overwhelmingly had a great experience with this company and its offerings. Customers frequently praise the friendly and helpful staff members who provide exceptionally patient assistance, great recommendations, and expert advice on clothing selection. Consumers also love the comfortable fabric quality, noting that the shirts fit true to size and are perfect for daily wear in warm climates. Some people were dissatisfied with online purchases, mentioning sizing inconsistencies compared to in-store items or disappointing quality after a couple of washes. Other shoppers noted concerns about potential package safety issues during delivery or the necessity to exchange items for a better fit.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfortable wear. Consumers frequently praise... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and patient approach.... See more

Quality

Customers consistently note positive experiences with quality, praising the comfortable bamboo material and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism and friendliness... See more

User experience

Consumers find user experience to be very positive, highlighting professional and personalised service at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Organic Pima Cotton polo tees here. The fabric falls well and feels well on the skin. Would recommend even in this tropical country. The sales ladies at the VivoCity outlet are also very helpful... See more

Company replied

Rated 5 out of 5 stars

Friendly and patient sales staff. The sales lady was very helpful and patient in helping me find the right size which can fit me comfortably. The bamboo material shirt was very comfortable. Will be ba... See more

Company replied

Rated 5 out of 5 stars

Kenneth & Mel were really patient and accommodating! Super friendly service & would definitely come back again! Thanks again guys! Finally decided on my Red shirt hahaha!

Company replied

Rated 5 out of 5 stars

Great return shopping experience at the Suria Shirt Bar. Sales associate Gillian is easily one of the most wonderful people in Kuala Lumpur; friendly, attentive, and without any high pressures sales... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

As an advocate of Slow Fashion, The Shirt Bar aims to encourage individuals to invest in well-crafted garments, empowering them to make a positive impact on the world whilst looking good, feeling good and doing good. Believing that everyone can make an impact in their own ways, we hope to inspire our customers onward on their own journey to Make That Impact, for all that matters to them, in whichever areas of life they choose to do so. Join us on this mission, where collective efforts will amplify the impact towards a more conscious and sustainable world. Together, let's redefine style with purpose.


Contact info

4.9

Excellent

TrustScore 5 out of 5

258 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(258)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Had been a member for a long time

Had been a member for a long time. Never fail my expectations. Great quality suits and shirts for the price. Eco-OL is amazing for the hot weather. Service is great. No hard sell, very helpful. Will come back many more times.

December 14, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Lim Teck Chai, thank you for taking time to share your feedback and wonderful experience with us 😊! Thank you for showing your support here. We are very happy to know that you love our Eco-OL shirts! And we are really glad to know that you had a wonderful shopping experience with us. We'll definitely pass your kind words to the team. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the attention we put into the details, quality, comfort and fit of our products.We are truly grateful for your continuous support, and we look forward to serving you again soon 🙏🏻.

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Rated 5 out of 5 stars

Friendly staff

Friendly staff, great service. Helpful. Recommended to come for a good selection of set

December 13, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Andy, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassadors. We'll definitely pass your kind words to them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Great service, friendly staff

Oscar was extremely friendly with his service and helpful with his recommendations, it made for a pleasant experience here as a first timer 🙂

December 12, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Samuel, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassador, Oscar. We'll definitely pass your kind words to him. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Shirt designs are very nice

Shirt designs are very nice, and salesperson was helpful.

December 12, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Jean Fan, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with our brand ambassadors. We'll definitely pass your kind words to the them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the attention we put into the details, quality, comfort and fit of our products. We are truly grateful for your support, and we look forward to serving you again soon 🙏🏻.

Rated 5 out of 5 stars

Very nice experience

Very nice experience , first impression is great . The clothing is amazing. Will continue to visit them

December 12, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Hermes lam, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with our brand ambassadors. We'll definitely pass your kind words to the them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the attention we put into the details, quality, comfort and fit of our products. We are truly grateful for your support, and we look forward to serving you again soon 🙏🏻.

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Rated 5 out of 5 stars

Good service

Thanks for the great service

November 23, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Nicholas, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassadors. We'll definitely pass your kind words to them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Very nice shop at vivo

Very nice shop at vivo. The staffs are very professional and friendly.

November 18, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Ivy, thank you for taking time to share your wonderful experience with us 😊! It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Had a great experience with salina

Had a great experience with salina, her welcome hello was warm and that stopped us to have a look at the selection and made the purchased.
A very well tailored menswear and good quality fabric to boot, will definitely be back.

November 17, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Mark, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with our brand ambassador, Salina. We'll definitely pass your kind words to the her. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the attention we put into the details, quality, comfort and fit of our products. We are truly grateful for your support, and we look forward to serving you again soon 🙏🏻.

Rated 5 out of 5 stars

Splendid

Super helpful and wonderful, esp for a first time buyer, would recommend

November 9, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Serpent, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassadors. We'll definitely pass your kind words to them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

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Rated 5 out of 5 stars

I had an amazing experience with The…

I had an amazing experience with The Shirt Bar Isetan. Thank you for your service ☺️

November 6, 2024
Unprompted review
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Reply from The Shirt Bar

Hi siskaa, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassadors. We'll definitely pass your kind words to them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Sales staff named Salina

Sales staff named Salina was very helpful and approachable. Serves us with a smile and assisted with ordering items that is not available in store. Goodjob!

November 3, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Siti Nurzalina, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassador, Salina. We'll definitely pass your kind words to her. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Great experience

Love the service, Great merchandise. Will definitely come back. The staffs at Tang are excellent in their services and product knowledge

October 24, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Tommy, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with our brand ambassadors. We'll definitely pass your kind words to the them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the details and quality we put into our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Great service by Jewel Team

Great service by jewel team. Help in matching n picking out of the many designs. Comfy clothes n pants. Very satisfied with tis shopping experience.

September 21, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Huey Ling, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with our brand ambassadors. We'll definitely pass your kind words to the them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the details and quality we put into our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

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Rated 1 out of 5 stars

Unpleasant Experience with The Shirt Bar

The blonde lady serving us was really very rude. She did not allow my partner or me to speak regarding our opinions on the suit and kept interrupting us. Also told my partner's mom to 'get out of the way' as she was blocking the mirror. Super rude.

September 8, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Aliya Azman, thank you for taking the time to write and provide us with your feedback. We would like to apologise for the experience that you had with us. Your feedback is valuable for us to improve and maintain our high customer service standards. We will learn from this experience, and we will do our best to provide better training and guidance to our team. We are committed to continuously improving and delivering an enhanced experience for our customers. We hope you would give our brand another chance and we look forward to serving you and your family again. Wishing you a great week ahead.

Rated 5 out of 5 stars

Smooth and breezy experience

Smooth and breezy experience. Agnes was very helpful in helping me to get to the right fitment and choices of “dark blue” blazer. Only my second visit to the this store and will be back in the near future.

September 5, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Sulhi Yahya, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassador, Agnes. We'll definitely pass your kind words to her. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Customer-centric

Fast response to customer’s issues and goes out of their way to help. Overall I had a good customer experience.

August 29, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Mariam, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassadors. We'll definitely pass your kind words to them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Nice service

Nice service. Alvin was very helpful. Will visit again

August 25, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Sachin, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassador, Alvin. We'll definitely pass your kind words to her. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

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Rated 5 out of 5 stars

Thanks Miss Minnie for shop assistance…

Thanks Miss Minnie for shop assistance today!🙏🏽

August 1, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Rigonan, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassador, Minnie. We'll definitely pass your kind words to her. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Mr Azizan served me today

Mr Azizan served me today. It was a wonderful experience. He was very helpful and professional. He made a few recommendations and suggestions towatds my selection of outfit. Eventually, I settled with what he suggested and I was very pleased with the final look.

Thank you Azizan and I will back for more of your killer looks fashion.

July 27, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Shaban, thank you for taking time to share your wonderful experience with us 😊! We are very happy to know that you had a great shopping experience with our brand ambassador, Azizan. We'll definitely pass your kind words to him. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Oscar had provided excellent services…

Oscar had provided excellent services while we shop at Wheelock outlet, make good suggestion for us on the t-shirt and bermuda.
Well done Oscar.

Xavier

July 12, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Xavier, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with our brand ambassador, Oscar. We'll definitely pass your kind words to the him. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the attention we put into the details, quality, comfort and fit of our products. We are truly grateful for your support, and we look forward to serving you again soon 🙏🏻.

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