The Shirt Bar Reviews 

257
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company, expressing immense satisfaction with their overall shopping journeys. Customers frequently praise the exceptionally friendly and patient staff members who dedicate ample time to provide personalized recommendations and assist with clothing selection. Consumers also highlight the high quality, soft texture, and enduring comfort of the fabrics, noting that the shirts fit true to size and wear nicely over time. People appreciate the beautiful packaging and smooth, welcoming in-store environment provided during every visit. Some reviewers were not happy with online purchases, mentioning sizing discrepancies between online and in-store items or noting unexpected quality issues after washing.

What people talk about most

Product

Reviewers mention positive feedback about product quality and comfortable wear. Consumers frequently praise... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, professional, and patient approach.... See more

Quality

Customers consistently note positive experiences with quality, praising the comfortable bamboo material and... See more

Service

People report positive experiences with service, highlighting exceptional professionalism and friendliness... See more

User experience

Consumers find user experience to be very positive, highlighting professional and personalised service at the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great Organic Pima Cotton polo tees here. The fabric falls well and feels well on the skin. Would recommend even in this tropical country. The sales ladies at the VivoCity outlet are also very helpful... See more

Company replied

Rated 5 out of 5 stars

Friendly and patient sales staff. The sales lady was very helpful and patient in helping me find the right size which can fit me comfortably. The bamboo material shirt was very comfortable. Will be ba... See more

Company replied

Rated 5 out of 5 stars

Kenneth & Mel were really patient and accommodating! Super friendly service & would definitely come back again! Thanks again guys! Finally decided on my Red shirt hahaha!

Company replied

Rated 5 out of 5 stars

Great return shopping experience at the Suria Shirt Bar. Sales associate Gillian is easily one of the most wonderful people in Kuala Lumpur; friendly, attentive, and without any high pressures sales... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

As an advocate of Slow Fashion, The Shirt Bar aims to encourage individuals to invest in well-crafted garments, empowering them to make a positive impact on the world whilst looking good, feeling good and doing good. Believing that everyone can make an impact in their own ways, we hope to inspire our customers onward on their own journey to Make That Impact, for all that matters to them, in whichever areas of life they choose to do so. Join us on this mission, where collective efforts will amplify the impact towards a more conscious and sustainable world. Together, let's redefine style with purpose.


Contact info

4.9

Excellent

TrustScore 5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(257)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought the shirt at the counter at…

Bought the shirt at the counter at Seibu KL. Gillian is a very helpful sales person.

May 12, 2024
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Hi Yung Sen, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had an awesome shopping experience with our brand ambassador, Gillian. We'll definitely pass your kind words to her. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our service. We are truly grateful for your support, and we look forward to serving you again soon 🙏.

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Rated 5 out of 5 stars

Good service

May 4, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Siva, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had a wonderful shopping experience with us. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our service. We are truly grateful for your continuous support, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Alvin has been really attentive and a…

Alvin has been really attentive and a great help! Definitely coming back

April 25, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Harry, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had a wonderful shopping experience with our brand ambassador, Alvin. We'll definitely pass your kind words to him. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Excellent service and quality product

Excellent service and quality product. Highly recommended

April 6, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Matthew, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had a wonderful shopping experience with us. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts and the extra attention we put into the details, quality and comfort of our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Amazing shirt shop at Jewel Changi

This place has amazing cotton shirts. Service is A1. Nothing is too hard for them. Highly recommended.

April 1, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Stephen, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had a wonderful shopping experience with us at Jewel. We'll definitely pass your kind words to the team. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the extra attention we put into the details, quality and comfort of our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏

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Rated 5 out of 5 stars

Excellent service by the ladies at…

Excellent service by the ladies at Suntec City branch. Great products

March 10, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Prash, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had a wonderful shopping experience with us. We'll definitely pass your kind words to the team. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services, and the details, quality and comfort we put into our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe!

Rated 5 out of 5 stars

Awesome experience with Prakash

Prakash was very helpful in assisting us. He asked the right questions and suggested the most suitable product for us to purchase. He deserves a promotion and raise!

February 26, 2024
Unprompted review
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Reply from The Shirt Bar

Hi there, thank you for taking time to share your feedback and wonderful experience with us 😊. We are very happy to know that you had a wonderful shopping experience with our brand ambasasdor, Prakesh at our counter at Seibu TRX. We'll definitely pass your kind words to him. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

Rated 5 out of 5 stars

Golly gosh - well done

Golly gosh - these folks do it well!

Great shirts, good quality, easy website to order, prompt shipping, and BEAUTIFUL presentation on arrival, wrapped and labelled.

Very classy.

February 17, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Finn, thank you so much for taking time to share your feedback and wonderful experience with us 😊. We are extremely delighted to know that you had a wonderful shopping experience with us. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the superior quality and the details we put into our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Great online shopping experience

Easy to order on the website, very fast shipping, even with a personalized note. Great service!

January 31, 2024
Unprompted review
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Reply from The Shirt Bar

Hi Edwin, thank you for taking time to share your wonderful online shopping experience with us 😊! It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏🏻

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Rated 5 out of 5 stars

Great shopping experience

Fast delivery. Ease of return. Great customer service.

February 4, 2024
Unprompted review
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Reply from The Shirt Bar

Hi CL, thank you so much for taking the time to leave this lovely review! We're very happy to hear that you've had a wonderful shopping experience with us. We are grateful for your support and we look forward to serving you again. Once again, we really appreciate you taking the time to write us a review. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Great shopping experience with Miss…

Great shopping experience with Miss Minnie and Miss Selena , they are very helpful and friendly. Thank you so much!!!

January 21, 2024
Unprompted review
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Reply from The Shirt Bar

Dear Bebe, thank you so much for taking the time to leave this lovely review! We're very happy to hear that you've had a wonderful shopping experience with us our brand ambassadors, Minnie and Salina. We will definitely pass your kind words to them. We are grateful for your support and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Highly recommended

The curated box program was a neat experience and had great selections. It is hassle free and I can return the clothes I did not like with no extra charges. The quality of the clothes are excellent and very comfortable. Highly recommended.

January 12, 2024
Unprompted review
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Reply from The Shirt Bar

Dear Desmond, thank you so much for taking the time to leave this lovely review! We're very happy to hear that you've had a wonderful shopping experience with us and that you love the collection that we have curated for you. 🥰 We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Great product and friendly service

Great designs and friendly service from the staff

December 24, 2023
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Hi Tony, thank you for taking time to share your feedback and wonderful experience with us 😊! We are extremely delighted to know that you had a wonderful shopping experience with us. We will pass your kind words to the team. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and the superior quality and the details we put into our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe! 🙏

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Rated 1 out of 5 stars

Utterly appalling customer service…

Utterly appalling customer service given by the staff in Changi store on 20th Dec. I felt so uncomfortable and dissatisfied with the whole experience.
Avoid the shop.

December 20, 2023
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Hi Caroline, thank you for taking the time to write and provide us with your feedback. We would like to apologise for the experience that you had with us. We have spoken to our brand ambassadors serving you yesterday and we think that there was a misunderstanding, and they never intended for you to feel the way you did. Nevertheless, your feedback is valuable for businesses to improve and maintain high customer service standards. We will learn from this experience and we will do our best to provide better training and guidance to improve a better shopping experience for you and our customers. Once again, we apologies for your experience. We will strive to do better. We hope you would give our brand another chance and we look forward to serving you again.

Rated 5 out of 5 stars

Fuss free with door step service for…

Fuss free with door step service for wardrobe selection.

December 9, 2023
Unprompted review
The Shirt Bar logo

Reply from The Shirt Bar

Hi Arnold, thank you so much for taking the time to leave this lovely review! We're very happy to hear that you've had a wonderful shopping experience with us and that you love the collection that Sarah has curated for you. We are grateful for your support and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Excellent service

Excellent service! Prompt replies and follow up

December 1, 2023
Unprompted review
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Reply from The Shirt Bar

Hi Maniam, thank you for taking time to share your feedback and wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with us. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe!

Rated 5 out of 5 stars

Styled by Sarah

I joined the shirt bar member and I was contacted by Sarah, the shirt bar personal stylist team, via whatsapp about their Everyday Collection.

I was offered to get a curated box styled by her from the collection. The delivery of the box was quick and I was shocked when I saw the colours that was picked out for me.

I personally loved the items that was sent to me and the colours that was picked out. Personally, there was some colours that I would shy away but was shocked that none of those colours appeared in the box. I really loved the item that appeared in the box!

Thank you Sarah and team for making this happen!

November 6, 2023
Unprompted review
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Reply from The Shirt Bar

Dear Muhamad Yusri, thank you so much for taking the time to leave this lovely review! We're very happy to hear that you've had a wonderful shopping experience with us and that you love the entire collection that Sarah has curated for you. 🥰 We are grateful for your support and we will continue to craft good quality and beautiful products for customers like yourself. Once again, we really appreciate you taking the time to write us a review and we look forward to serving you again. Meanwhile, take care and stay safe! 🙏

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Rated 5 out of 5 stars

Merlion Cufflinks

Great product, and arrived same day despite paying for next day delivery.

October 2, 2023
Unprompted review
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Reply from The Shirt Bar

Hi Tim, thank you for taking the time to share your wonderful experience with us 😊! We are very happy to know that you had a wonderful shopping experience with us. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and value in our products. We are truly grateful for your support, and we look forward to serving you again soon. Meanwhile, take care and stay safe!

Rated 5 out of 5 stars

Superb experience at the Wheelock store…

Superb experience at the Wheelock store earlier this week. Really thankful to Justin and Yan for staying past opening hours to take my measurements for a tapered fit.
This is indeed a great place with good quality products and excellent customer service that made me a return customer 3 weeks after my first purchase.

September 11, 2023
Unprompted review
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Reply from The Shirt Bar

Hi Fred, thank you so much for taking the time to leave us this very wonderful review! 😊 We delighted to know that you had a wonderful shopping experience with our brand ambassadors, Justin and Yanne. We'll make sure to pass on your kind words to them. It's always humbling and heart-warming to know that customers like yourself, appreciate the efforts we put into giving our customers that extra touch in our services and value in our products and services. We are truly grateful for your support, and we look forward to serving you again in our boutique soon. Meanwhile, take care and stay safe! 🙏

Rated 5 out of 5 stars

Served by Townie

Served by Townie. She is very knowledgeable and recommended the best style for the groom. 2 thumbs up!

Super recommended, staffs are really nice!

September 2, 2023
Unprompted review
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Reply from The Shirt Bar

Hi Amirah, thank you so much for taking the time to leave us this review! 😊 We are very happy to know that you had a wonderful shopping experience with our brand ambassador, Townie . We'll make sure to pass on your kind words to her. We are truly grateful for your support, and we look forward to serving you again in our boutique soon. Meanwhile, take care and stay safe! 🙏

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