The Sofa Cover House Reviews 

374
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery

Rated 1 out of 5 stars

AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more

Company replied

Rated 5 out of 5 stars

Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more

Company replied

Rated 5 out of 5 stars

I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

374 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(374)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Very good service needed to change a size prompt replies and delivery.Good products.

February 29, 2024
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Rated 1 out of 5 stars

Do not expect a refund

Ordered a cover that did not fit my sofa despite the measurements being correct. Tried to return to France and paid £15 for shipping to have the item returned and be told they did not refuse the delivery. The company are now refusing to give my money back plus shipping and are refusing to send a shipping label.

January 23, 2024
Unprompted review
Rated 1 out of 5 stars

I have not received any delivery

I have not received any delivery, even though the company are saying it was delivered to me at my address in December. I have had not had any delivery notification, and this company refuse to find out whats happened to it! They don't even know which delivery company was used. They are also refusing to send it again, or issue a refund. Pretty rubbish service all round. I STILL haven't received anything, and am out of pocket. Very, very disappointed!!

December 16, 2023
Rated 5 out of 5 stars

I ordered the wrong size so emailed…

I ordered the wrong size so emailed their customer support team to get it refunded and so I could buy a different one - they handled the whole re-order for me and I didn't have to have the hassle of returning either. Really great customer service and I love the product.

December 26, 2023
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Rated 1 out of 5 stars

Do not buy from this company

Bought 2 sofa covers which stated they were 100% waterproof. I have an elderly dog who has accidents. I wanted something waterproof to protect my sofa, They aren't waterproof, they're not even water resistant, liquid soaks through immediately on contact. Contacted customer services & they replied that their products are the most waterproof on the market. I told them I disagree. They then sent another email asking if I would like 2 replacement covers instead. I declined so they then sent another email stating they don't offer refunds. I paid on credit card so I will try & get my money back that way.
I didn't get my money back and you now say you were at fault nearly 3 years down the line. I ended up throwing the covers away as they weren't fit for purpose. I would never buy from you again, the only redeeming quality is you admitted your mistake which doesn't help me at all. Still a rubbish company

December 16, 2023
The Sofa Cover House logo

Reply from The Sofa Cover House

Hi Lorna, you're right: the way these covers were described at the time promised more protection than they give, and that was wrong. We have since rewritten our product pages: our jacquard covers are now described as water-repellent, which means liquids bead on the surface and give you time to wipe up. They are not designed for accidents that soak in. We're sorry for the disappointment and for the way your request was handled. If you'd like us to look at it again, please email contact@thesofacoverhouse.com. The Sofa Cover House team

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Rated 1 out of 5 stars

Very disappointed

Very disappointed , on receipt of purchase the sofa over has the words “Antlers” printed all over it, definitely not as shown in the photos when ordering.

December 6, 2023
Rated 5 out of 5 stars

2 sofa covers

I have had 2 sofa covers from this firm and live them. They fit well and look like they are more expensive than the actually were!

December 12, 2023

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