The Sofa Cover House Reviews 

374
•
TrustScore 2.5 out of 5

2.6

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Rated 1 out of 5 stars

Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery

Rated 1 out of 5 stars

AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more

Company replied

Rated 5 out of 5 stars

Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more

Company replied

Rated 5 out of 5 stars

I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more

Company replied

Company details

  1. Home Goods Store

Written by the company

The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

374 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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2.6

All reviews

(374)

2 reviews in the last 12 months

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Rated 3 out of 5 stars

Excellent sofa covers but not for single piece leather sofas

The sofa covers I ordered are good and exactly as described. I could not fault The Sofa Cover House at all.
Unfortunately 'fits most sofas' did not fit my sofas (2 x double leather sofas) - if you have single piece leather sofa seats (inc armrests) that fit onto a solid wood frame, these style of sofa covers do not fit well.
The cover is well sized and stretches, but the lack of any gap between the cushion and arm rest/back rest means the cover cannot be fixed down neatly in place. The covers are on, they fit well and look ok, but they are saggy and flappy around the seat because I can't fix them in place as there is no gap between cushions to fix into.
My error, not a faulty product.

December 5, 2023
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Rated 2 out of 5 stars

Delivery was fine

Delivery was fine. The covers ordered even though I measured my sofa and armchair were too small..and were according to the measurement chart on website.So will now have to order 3 seater which I'm hoping will be just about right.

December 6, 2023
Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. I have an elderly dog who is on water tablets therefore prone to accidents. I bought 2 covers which stated they are 100% waterproof. They are not, they soak straight through to the sofa. I've contacted customer service but no luck yet. I'm hoping I'll get a refund from my credit card.

December 27, 2023
Unprompted review
Rated 2 out of 5 stars

Very disappointed

Ended up paying for 2 items when I only wanted one. No e mail confirmation of order from the seller when order was made. Requested return and refund but no answer to my e mail to that effect. Will not be using this seller again.

November 25, 2023
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Rated 1 out of 5 stars

Only one item sent

Only one item sent. Doesn’t say on the plastic covering if it’s the sofa or armchair covers so I have opened it yet. Tried to contact you but no reply. Very disappointed!

November 20, 2023
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Rated 1 out of 5 stars

I’ve ordered from you

I’ve ordered from you. You’ve taken my money. I’ve had no order confirmation and when I’ve chased you up he no response. I’ve raised the matter with my bank and you will be hearing from them shortly

November 21, 2023
Rated 5 out of 5 stars

Excellent service, great value

Excellent service. I needed to exchange the covers which they did quickly and with no trouble. Covers are nice, stretchy and easy to fit. They do a great job of protecting my sofas from my dog.

October 26, 2023
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Rated 4 out of 5 stars

Originally left a one star review due…

Originally left a one star review due to getting nowhere with customer service after wanting to return a cover I bought which was not suitable for our needs.
I kept giving them the same info over and over and was getting nowhere so I gave up.
Couple of days later, I got an email from a different customer service representative who could not have been more helpful, They did not want the original cover back but offered to send me a another different cover free of charge, which they did.
So, I have ended up with a suitable sofa cover.

November 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Possible scammers — took money and didn’t send order

I ordered two items worth £70 total. The items never arrived and I never received any delivery updates. When I replied to my ‘order confirmation email’ to check the order status (which, in the email, it says to do if you have any questions), they replied saying they can’t find my order… I followed up twice, giving screenshots of my order confirmation, order number, etc, and they just stopped answering my emails.

October 30, 2023
Unprompted review
Rated 1 out of 5 stars

Do not buy

Do not buy, absolute scammers! Paid £150 for covers, arrived nothing like the photo, returned them (cost £52!!!!) for them to email me saying I needed to pay another £50 to have them released from their side, I declined this and I still haven’t received any of my return even though I sent everything back in perfect condition! Now down £150 absolute p*ss take. Would stay well away, they need to be closed down!

October 24, 2023
Unprompted review

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