The Strap Tailor Reviews 5,214

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and premium materials used in the straps. Many appreciate the wide variety of designs, materials, and customization options available, allowing for a perfect fit and aesthetic for their watches. The service is frequently highlighted as first-class, with efficient order processing, quick responses to inquiries, and fast delivery, even for international orders. However, some customers experienced issues with incorrect orders or products not meeting their expectations in terms of quality. A few reviewers also reported significant problems with international shipping, including unreceived parcels and disputes over retained shipping costs, leading to frustrating experiences.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-quality materials and... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class,... See more

Order

People report positive experiences with order, praising great communication and sound advice from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication and sound advice from the point of pre ordering. Strap was tuned around within the time frame stated with an update re progress along the way. Finished item was exactly to speci... See more

Company replied

Rated 5 out of 5 stars

I’ve gotten two straps from the Strap Tailor. Both straps are terrific quality and perfect sizes. I find OEM straps from major brands to be too long, but Strap Tailor ones are the perfect length. An... See more

Company replied

Rated 5 out of 5 stars

The strap quality is top notch. Great value when compared to competitors at almost three times the price. Delivery times were better than expected considering it had to go through customs. Will be ord... See more

Company replied

Rated 5 out of 5 stars

This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more

Company replied


Company details

  1. Watch Store
  2. Leather Goods Manufacturer
  3. Leather Goods Store
  4. Watch Repair Service

Information provided by various external sources

A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good communication

Good communication, excellent product.

April 27, 2026
The Strap Tailor logo

Reply from The Strap Tailor

Thank you for the kind review, very much appreciated. All the best David and the team

Rated 3 out of 5 stars

Not quite their usual standard

I love their straps overall (this is my third one!), but the quality on this one is a little below what I’d usually expect. A bit of fraying quite early on, which is disappointing. Looks great, good delivery and communication, but the strap itself isn’t their best. Usually much better.

April 29, 2026
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Reply from The Strap Tailor

Hi David, thank you for your review, please contact us at info@thestraptailor.com so we can take a look into this for you. All the best David and the team

Rated 5 out of 5 stars

Excellent as always

Excellent as always. Keep up the great wprk.

April 29, 2026
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Reply from The Strap Tailor

Thank you for your kind review, much appreciated. All the best David and the team

Rated 5 out of 5 stars

Beautiful quality strap

Beautiful quality strap, delivered quickly and great communication. Have already ordered another! 100% recommend.

June 5, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Andy for your great review, much appreciated and thank you for your most recent order. All the best David and the team

Rated 5 out of 5 stars

Milanese Mesh

This is my second purchase from The Strap Tailor. The bespoke leather strap I ordered before was perfect and amazing quality. So, I tried out his dip into the mesh stainless bracelet, and it is amazing. Quality is TST’s game, and whatever you buy from him, you can be assured it will be a quality product. Oh, and fast shipping to the U.S.

June 8, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Luke for your great review, much appreciated. So pleased to hear you are so happy with your order! All the best David and the team

Rated 5 out of 5 stars

Wonderful high quality product

Wonderful high quality product. Will continue to get my watch straps from The Strap Tailor.

April 28, 2026
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Reply from The Strap Tailor

Thank you Charles for your great review, much appreciated. All the best David and the team

Rated 5 out of 5 stars

Very happy w/ David’s strap tailor…

Very happy w/ David’s strap tailor store & this is my 2nd time to order a badalassi wax brown strap for my breguet type XX ref 3820 transatlantique chronograph 👍

June 8, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Timmy for your super review, great to see you back. All the best David and the team

Rated 5 out of 5 stars

This custom strap is just perfect

This custom strap is just perfect. The colors, black strap with red stitching and the deployant strap are spot on.

April 27, 2026
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Reply from The Strap Tailor

Hi Michael thank you for your super review so pleased you are so happy with your order. All the best David and the team

Rated 5 out of 5 stars

Great product

Great product, good com. Fair price, and top quality

April 27, 2026
The Strap Tailor logo

Reply from The Strap Tailor

Thank you John for your kind review, very much appreciated. All the best David and the team

Rated 5 out of 5 stars

Quality watch straps

I recently purchased a new strap for one of my breitling watches and couldn’t be happier. It’s far more superior in quality than those from breitling and looks much better. The Strap Tailor is definitely onto something and would definitely recommend to anyone

The original breitling nylon strap lasted less than two years, so rather than spending £200 for a replacement I bought a cheaper breitling rubber strap which was just as useless. This was for an occasional watch that I rarely use.

June 4, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you David for your super review, very much appreciated. All the best David and the team

Rated 5 out of 5 stars

Really nice quality straps with good…

Really nice quality straps with good deals on NATO strap bundles. Prompt delivery and communication.

April 17, 2026
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Reply from The Strap Tailor

Thanks so much Bruce. So pleased you like your straps. You are very welcome and I hope we see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

Red Ostrich Leather Watch Strap

As always, my experience with ordering from The Strap Tailor was phenomenal! Fast turnaround and a beautifully crafted watch strap!

April 21, 2026
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Reply from The Strap Tailor

Thank you Fred for your great review, always great working with you. All the best David and the team

Rated 5 out of 5 stars

Strap for my Omega Speedmaster fit…

Strap for my Omega Speedmaster fit perfectly and is great quality. I'll need using The Strap Tailor again.

April 23, 2026
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Reply from The Strap Tailor

Thank you Gavin for your kind review, much appreciated. All the best David and the team

Rated 5 out of 5 stars

What a service …

I won’t even consider using another company for my watch straps. I have purchased six premium ribbed military straps from David & his team and each one has been extremely well made. Many people have commented on the straps with positive comments. A great product. The delivery is also first class.

June 7, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Jason for your great review, what a joy to read on a Monday morning, hugely appreciated! All the best David and the team

Rated 5 out of 5 stars

Perfect IWC replacement strap

Strap was an excellent fit and looks great.

April 22, 2026
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Reply from The Strap Tailor

Thank you for your kind review, much appreciated. All the best David and the team

Rated 5 out of 5 stars

Good people, great products

Very prompt delivery of excellent quality straps. When contacted, they responded charmingly and quickly and resolved the query effectively and efficiently. Could not be more pleased.

May 31, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Charles for your kind review, was great working with you and we hope to see you again! Enjoy your new strap! All the best David and the team

Rated 5 out of 5 stars

There was a slight mistake with my…

There was a slight mistake with my order. I reported it to the team and Lisa got it sorted and turned around quickly. Any issues I have had they have dealt with it professionally and exceeded my expectations. Thanks to Lisa & the team. I appreciate it alot.

April 8, 2026
The Strap Tailor logo

Reply from The Strap Tailor

Thank you Dylan for your great review, so pleased I was able to help and get your order corrected for you. Enjoy your new strap! All the best Lisa and the team

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