Great communication and sound advice from the point of pre ordering. Strap was tuned around within the time frame stated with an update re progress along the way. Finished item was exactly to speci... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve gotten two straps from the Strap Tailor. Both straps are terrific quality and perfect sizes. I find OEM straps from major brands to be too long, but Strap Tailor ones are the perfect length. An... See more
Company replied
The strap quality is top notch. Great value when compared to competitors at almost three times the price. Delivery times were better than expected considering it had to go through customs. Will be ord... See more
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This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more
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Company details
Information provided by various external sources
A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!
Contact info
United Kingdom
- info@thestraptailor.com
- thestraptailor.com
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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There was a slight mistake with my…
There was a slight mistake with my order. I reported it to the team and Lisa got it sorted and turned around quickly. Any issues I have had they have dealt with it professionally and exceeded my expectations. Thanks to Lisa & the team. I appreciate it alot.
April 8, 2026
Reply from The Strap Tailor
Thank you Dylan for your great review, so pleased I was able to help and get your order corrected for you. Enjoy your new strap! All the best Lisa and the team
Great service 100 % satisfied
Great service 100 % satisfied
Needed a replacement strap and was very keen to perfectly match the existing which had broke Strap tailor were very particular with measurements etc which resulted in a perfect match
April 21, 2026
Reply from The Strap Tailor
Thank you Rob for your great review, was great working with you and we hope to see you again! Enjoy your new strap! All the best David and the team
Fabulous business
Fabulous business! Great selection, helpful & prompt customer service -BOTH pre & post purchase.
April 21, 2026
Reply from The Strap Tailor
Thank you Sherri for your super review, really great to read how happy you are with your experience with us. All the best David and the team
Reply from The Strap Tailor
Thank you for the kind review, always great to see a returning customer. All the best David and the team
Excellent quality strap
Excellent quality strap. Fitted my watch perfectly and the quick release mechanism is great. Expensive but after 6 months the strap shows little wear so worth the expense. Would recommend
April 20, 2026
Reply from The Strap Tailor
Thank you for your kind review, so pleased you are so happy with your order. All the best David and the team
Stylish and great quality.The strap that they have made for me is…
The strap that they have made for me is great quality. It has lifted the watch to a new level, really comfortable and stylish. I would recommend this strap maker to anyone.
June 4, 2026
Unprompted review
Reply from The Strap Tailor
Thank you Stephen for your kind review, so pleased you are so happy with your order. All the best David and the team
First time ordering a custom strap from…
First time ordering a custom strap from TST - and super happy with the outcome. Loved the choices of leather and stitching etc and the ability to put it onto a photo of your watch face. Lovely leather and beautifully crafted.
April 20, 2026
Reply from The Strap Tailor
Thank you for your super review, so pleased you are so happy with your order, it was a joy to work with you. All the best David and the team
It really worth the wait
It really worth the wait. Time is taken to product a qualitative strap, moreover the shop offer a multitude of solutions. I clearly recommend The Strap Tailor.
June 4, 2026
Unprompted review
Reply from The Strap Tailor
Thank you for your kind review, so pleased to read how much you enjoy our products. All the best David and the team
I was shipped a two piece with Velcro…
I was shipped a two piece with Velcro by mistake- when I contacted The Strap Tailor to explain the problem, they immediately responded, replacing it with the correct one- which is perfect. They let me keep the one sent in error, which was also nice.
April 23, 2026
Reply from The Strap Tailor
Thank you so much for your review, Richard. We're sorry for the mix-up with the original shipment, we're glad we were able to get the correct strap out to you quickly and resolve the issue. We're delighted to hear you're happy with it, and we appreciate your understanding throughout! We hope to see you back again soon :) All the best, David & The Team.
Reply from The Strap Tailor
Thank you so much for this positive review, Brian. We really appreciate it :) Hope to see you back again soon. All the best, David & The Team.
Just wanted to leave a review
Just wanted to leave a review. I don’t often leave reviews but these guys are fantastic. Products second to none and the customer service is excellent!
June 3, 2026
Unprompted review
Reply from The Strap Tailor
Thank you Adrian. High praise indeed, I thank you for that. So nice to know you went out of your way to do that thank you. We work hard to make a great product and deliver a good experience so when I hear those have come together it makes me appreciate what we do. All the best, David & The Team
Great straps and service
Top-quality materials and craftsmanship, and communication is always excellent.
April 22, 2026
Reply from The Strap Tailor
Thank you Duncan! Really appreciate that and nice to see you again. I hope to continue working together in future, all the best - David & The Team
Lovely strap
Lovely strap, really good quality and it looks super on the watch.
Brilliant service again (this is the 3rd strap purchased)
April 21, 2026
Reply from The Strap Tailor
Lovely to see you again Philip and great to hear you are still enjoying your straps! You are always welcome here, it is our pleasure. I hope to see you again soon. All the best, David
Beautiful band
I ordered a new leather band for my Conquest. It is absolutely beautiful. Well made and high quality.
April 21, 2026
Reply from The Strap Tailor
Thank you Whitney for your lovely review, you are very welcome indeed! You are welcome any time and I do hope we see you again soon. All the best, David & The Team
Exceptional quality of ostrich strap
Exceptional quality of ostrich materials, impressive workmanship is obvious to the trained eye, edges treated to preserve and protect the strap
April 21, 2026
Reply from The Strap Tailor
Thank you Guy. Lovely to hear that feedback. We pride ourselves in our craft and I am glad that comes through in our end product. See you again soon I hope, all the best, David & The Team
Reply from The Strap Tailor
Thank you David for your great review. So pleased you like your straps and the outcome met your expectations. You are very welcome! See you soon I hope. All the best, David & The Team
Easy and Effective Design Tool
The custom design tool makes it easy to get exactly the strap you want to match with your watch.
April 21, 2026
Reply from The Strap Tailor
Thank you Michael. So pleased you enjoyed using the configurator! New to the site last year and we have seen so many cool straps being designed by our customers. I hope to see you again soon. All the best, David & The Team
Great product and communication
April 21, 2026
Reply from The Strap Tailor
Thank you Barbara for your kind review. So pleased to hear you like your straps. I hope to see you again soon. All the best, David & The Team
Good Quality
After buying a cheaper after market rubber strap for my Omega AT that didn’t fit the watch as advertised I upped the budget and bought the Aqua Flex with deployment clasp from TST. The quality difference is poles apart and the black sail cloth finish on the rubber strap compliments the black dial of the watch.
Very happy with my purchase!
June 1, 2026
Unprompted review
Reply from The Strap Tailor
Hi Nicholas, thank you for the great review about our Aquaflex, really pleased to read how happy you are with your order. All the best David and the team
First Class Experience
The quality of the five straps that I have received from The Strap Tailor is impeccible and the experience has been first class. I'm value driven and have been extremely pleased with dealing with The Strap Tailor.
Delivery was expedient with no surprises. The packaging is protective and attractive. It's a precursor of things to come. The Milanese Mesh strap is substantial and stylish. The two Ostrich Belly straps are unique and supple. The Badalassi Waxed strap with minimal stitching is fashionable and comfortable. The padded Horween Chromexcel is classic.
Aftersale communication is prompt and responsive. I was able to modify my order easily. All questions that I had about the products were answered. An issue with a ready-to-wear item with a size that differed from the label was readily rectified.
Next level products with sincere, professional service make The Strap Tailor a truly boutique experience. This has made me a repeat client.
April 12, 2026
Reply from The Strap Tailor
Thank you for your super review Thomas, so nice to read such a wonderful review about your experience with us. Enjoy your new straps and we look forward to welcoming you again in the future. All the best David and the team
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