The Strap Tailor Reviews 5,215

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,072 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and premium materials used in the straps. Many appreciate the wide variety of designs, materials, and customization options available, allowing for a perfect fit and aesthetic for their watches. The service is frequently highlighted as first-class, with efficient order processing, quick responses to inquiries, and fast delivery, even for international orders. However, some customers experienced issues with incorrect orders or products not meeting their expectations in terms of quality. A few reviewers also reported significant problems with international shipping, including unreceived parcels and disputes over retained shipping costs, leading to frustrating experiences.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality, craftsmanship, and... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the high-quality materials and... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class,... See more

Order

People report positive experiences with order, praising great communication and sound advice from... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication and sound advice from the point of pre ordering. Strap was tuned around within the time frame stated with an update re progress along the way. Finished item was exactly to speci... See more

Company replied

Rated 5 out of 5 stars

I’ve gotten two straps from the Strap Tailor. Both straps are terrific quality and perfect sizes. I find OEM straps from major brands to be too long, but Strap Tailor ones are the perfect length. An... See more

Company replied

Rated 5 out of 5 stars

The strap quality is top notch. Great value when compared to competitors at almost three times the price. Delivery times were better than expected considering it had to go through customs. Will be ord... See more

Company replied

Rated 5 out of 5 stars

This will be my 4th strap from The Strap Tailor and I am always impressed. My most recent purchase was a Badalassi Wax - Tan Brown strap which I have put on my Seiko 5. Really lovely strap, qualit... See more

Company replied


Company details

  1. Watch Store
  2. Leather Goods Manufacturer
  3. Leather Goods Store
  4. Watch Repair Service

Information provided by various external sources

A small British brand specialising in handmade watch straps. We share your passion for horology and make artisan leather watch straps for all watches, all handmade and hand-stitched!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Second time buying a custom strap

Second time buying a custom strap. Great service, great quality.

March 31, 2026
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Reply from The Strap Tailor

Thank you Darren for your kind review, very much appreciated! Always great to see customers returning! All the best David and the team

Rated 5 out of 5 stars

Great communication throughout the…

Great communication throughout the process of making my custom strap and then delivering an exquisite end result.

March 31, 2026
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Reply from The Strap Tailor

Thank you Simon for your kind review, very much appreciated! Glad you enjoyed your experience with us. All the best David and the team

Rated 5 out of 5 stars

From start to finish a wonderful…

From start to finish a wonderful experience. Highest quality product - highly recommend!

March 31, 2026
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Reply from The Strap Tailor

Thank you Jeff for your great review and recommendation, glad you enjoyed your experience with us. All the best David and the team

Rated 5 out of 5 stars

Excellent product

April 1, 2026
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Reply from The Strap Tailor

Thank you very much! Just what I like to hear. I hope to welcome you back in future. All the best, David & The Team

Rated 5 out of 5 stars

Nylon single pass strap

Nylon single pass strap - my third purchase. I would definitely purchase again. Arrived quickly and exactly as described in professional packaging. Strap and hardware look and feel good. Fits 20mm lug to lug perfectly. Thumbs up !

March 31, 2026
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Reply from The Strap Tailor

Appreciate that feedback, thank you very much! You are very welcome and I hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

The quality of these straps is second…

The quality of these straps is second to none and the range will fit with any brand and style! My go-to supplier for my nato strap needs.

April 1, 2026
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Reply from The Strap Tailor

Amazing, thank you David!! Thats what I like to hear. I go to a lot of effort to give customers a great product and experience and feedback like this helps me keep improving. All the best, David & The Team

Rated 5 out of 5 stars

Incredible experience

Incredible experience, I’m wearing it right now. Great straps. Will be ordering more when I get more watches.

April 1, 2026
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Reply from The Strap Tailor

Thank you so much for that lovely review, you are so welcome. Appreciate you taking the time to leave us a review and I do hope to welcome you back again. All the best, David & The Team

Rated 5 out of 5 stars

Watch Straps

Always my first port of call for watch straps quality of product and level of service is top class well done David and team 👍👏👏👏👏👏

March 30, 2026
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Reply from The Strap Tailor

Thank you Jason, always great seeing customers return so thank you, we look forward to seeing you again soon. All the best David and the team

Rated 5 out of 5 stars

The leather and color is just…lovely.

The leather and color is just beautiful. And more importantly, the artistry and craftsmanship is lovely. Watch lovers like me are fortunate Davis has created his company.

March 31, 2026
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Reply from The Strap Tailor

Thank you so much Michael for that lovely feedback, just what I love to hear! You are always welcome Michael and I hope we can continue to make you great straps in future. All the best, David & The Team

Rated 5 out of 5 stars

Great looking and hard wearing

This is my 3rd strap from The Strap Tailor. I’ve put it on my daily wear watch and it’s holding up really well after several weeks. Apart from the normal bend through the buckle, there are no other signs of wear. It takes splashes of water or soap well, with no discolouration.

March 26, 2026
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Reply from The Strap Tailor

Thank you Jordan for your lovely review. A joy to see you back again! I am always so happy to see a customer come back, that tells me a lot. You are very welcome and I do hope to see you again soon. All the best, David & The Team

Rated 5 out of 5 stars

Great strap

Great strap. Great quality. Great service, very personal!! Many thanks.

March 30, 2026
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Reply from The Strap Tailor

Thank you Andy for the great review, much appreciated and we are please to read you were happy with our service! All the best David and the team

Rated 5 out of 5 stars

First time customer

First time I’ve ever ordered a custom strap. I couldn’t be happier with the quality, shipping and communication. The leather is butter soft and looks incredible on my Omega Seamaster. Don’t hesitate to order.

May 10, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Shawn for that kind review. So pleased to hear that feedback. You are most welcome and I do hope we can welcome you back again in future. All the best, David & The Team

Rated 5 out of 5 stars

Another top quality product from David…

Another top quality product from David and the team . Looks beautiful with my salmon dial watch .
Just know that these straps are made to order so there is a manufacture delivery time wait of a few weeks on hand made . Quality worth the wait though !

March 25, 2026
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Reply from The Strap Tailor

Thank you Simon for your lovely review. You are most welcome and you win me over with a salmon dial, my favourite. I hope to see you soon Simon, all the best, David & The Team

Rated 5 out of 5 stars

As always...

As always David and Co. are extremely friendly, extremely prompt, and best of all, they make the best straps on Planet Earth. Plus, he keeps evolving to produce new and better product. I no longer go anywhere else.

March 27, 2026
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Reply from The Strap Tailor

Thank you Gary, you are the best! Always a pleasure to chat and see you back again. I do love this feedback and always nice to hear that the efforts we go to are appreciated. Thank you Gary. Speak soon. David & The Team

Rated 5 out of 5 stars

Great selection of unique and stylish…

Great selection of unique and stylish bands. Ordered the wrong size - my fault - and the return service and support was excellent. Would be my first choice for new straps.

January 6, 2026
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Reply from The Strap Tailor

Thank you Jon for that great review. So pleased to hear that feedback. I do hope to welcome you back in future and any issues with sizing just drop me an email and I would be happy to help. All the best, David & The Team

Rated 5 out of 5 stars

Amazing service from start to finish!

Dave and the team! Thank you for first class service as always! This is my 4th order from you. The latest limited edition straps the canvas suede is now fitted to my Hamilton murph and vintage enicar! Absolutely amazing! Thank you!

May 7, 2026
Unprompted review
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Reply from The Strap Tailor

Thank you Howard. Appreciate you taking the time to leave feedback, you are a gent. Welcoming a customer back is the best validation of what we do. I hope to continue to work together in future. All the best, David & The Team

Rated 5 out of 5 stars

Good Company to do business with

Fine crafted products, pleasing to the eye, easy to put on and take off

March 25, 2026
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Reply from The Strap Tailor

Thank you John, perfect feedback. Lovely to hear that and I do hope to welcome you back in future. All the best, David & The Team

Rated 5 out of 5 stars

Have had my new straps from David for a…

Have had my new straps from David for a couple months now and they are wonderful. Really refreshed the look of my watch and I plan on grabbing more. Quick ship to the US.

March 24, 2026
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Reply from The Strap Tailor

Lovely to hear that Eric, thank you so much. You are so very welcome and I am pleased to hear that feedback. Enjoy your strap and I do hope to see you again. All the best, David & The Team

Rated 5 out of 5 stars

Great quality and communication

I searched for a long time for someone who could make a good quality custom strap for my antique watch. I finally found the strap tailor and the strap is perfect. It’s beautiful and exactly what I wanted. Great communication, too.

March 24, 2026
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Reply from The Strap Tailor

Thanks so much for your lovely review. Thats just what I like to hear as I start the new week. Thats what I am here to help with and its so nice to hear that you enjoyed the experience and your new strap. See you again soon I hope - all the best, David & The Team

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