SYN Global Cycling Club Reviews 117

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the premium materials, excellent craftsmanship, and thoughtful engineering that result in comfortable, durable, and high-performing cycling apparel. Many people also appreciate the contemporary and unique designs, finding them both stylish and functional. The customer service is frequently described as outstanding, with consumers noting its friendliness, reliability, and efficiency, especially when handling returns or exchanges. Reviewers also commend the fast delivery service and the overall positive user experience, including an easy-to-navigate website. However, some customers also noted issues with sizing, finding that certain items ran smaller than expected or did not align with the provided size charts. A few other people also felt that the quality of some products, particularly bib shorts, was not up to par, with threads coming loose or material wearing out quickly after limited use. There were also occasional mentions of slower delivery times and concerns regarding potential additional charges for shipments from Europe.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the premium materials, workmanship, and... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent quality of cycling... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast shipping... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the fast, reliable,... See more

User experience

Customers had positive experiences with user experience. Many reviewers praised the design, describing it as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wow, I’m absolutely blown away by the incredible cycling apparel they’ve crafted! The contemporary designs in their collection are simply stunning. The quality is top-notch, with fantastic materials u... See more

Company replied

Rated 5 out of 5 stars

The Syndicate is more than just a cycling apparel brand – it’s a lifestyle. Their designs are sleek, modern, and built with true attention to detail, making every ride feel special. What really stan... See more

Company replied

Rated 5 out of 5 stars

SYN'S STYLE IS IDENTICAL, AND EVEN THOUGH I'M FROM MILAN, I FEEL PART OF A GROUP THAT RIDES EVERYWHERE, IN EVERY CORNER OF THE WORLD. I'VE BEEN USING THEIR PRODUCTS FOR A FEW YEARS NOW, THE FIT HAS IM... See more

Company replied

Rated 5 out of 5 stars

SYN is honestly next level. The gear? Unreal quality—super comfy, durable, and you can tell it’s made with athletes in mind. But it’s not just about the gear. Their service is seriously amazin... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Based in Germany, the SYN Global Cycling Club designs and engineers contemporary cycling apparel with a community driven approach. At the SYN Global Cycling Club we are committed to protect the places we ride. From designing our collections, to sourcing fabrics and hand-made producing our apparel—each step is engineered entirely in Europe and made under the highest social and ecological standards. The SYN Global Cycling Club can be found at www.thesyn.cc and at selected stores throughout Europe, North & South America and Asia


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

117 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 71% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

The SYN kit

I have been riding since i was 6 years old and have had many, many different kits and cycling clothes.

I can honestly say the quality of the SYN kits is the best i have had.
It is a light, breathable fabric that feels super comfortable.

Even when doing hard workouts...the clothes barely get/stay wet!
They feel like an extra layer of skin..superb..also for aero purposes.

And ofcourse they look amazing!
Even the streetwear..i got some T-shirts...they feel so good..heavy cotton..pure quality..and nice designs!

This brand really nailed it, fabric and design wise!

March 1, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Jorik,


Love that feedback! Our teams will be happy reading about your experience.


Best,
William

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Rated 5 out of 5 stars

Really high quality products!

Really high quality products!

April 1, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Bastian,


Happy to hear you´re in love with your new kit! Being cyclists ourselves, making the highest possible quality that´s both comfy, aerodynamic, durable and sustainable crafted is super important for us, so I´m really happy to read you have a great experience.

Enjoy the rides!


Best,
William

Rated 5 out of 5 stars

Perfect fit!

April 15, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Johan,


Sweet! Finding a brand and kit that´s perfectly right in terms of fit can be a tricky business, but I´m very happy to hear we made it right for you.

Enjoy the kilometers on the bike and who knows we see you on one of our events this year.


Best,
William

Rated 4 out of 5 stars

Excellent quality cyclewear great…

Excellent quality cyclewear great colour options comfortable just remember whatever you buy will be subject To VAT AND SHIPPING CHARGES payable before delivery

February 17, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey JR,

Thanks a lot for your review — really glad to hear you’re enjoying the quality, comfort, and color options. That’s great to see.

We also completely understand that additional VAT and shipping charges can be frustrating. Just to clarify, we ship all orders from Germany, and for destinations outside of the European Union, local import taxes and customs fees may apply upon arrival. These are set by the destination country and unfortunately outside of our control.

We always aim to be as transparent as possible, and you can find more details here: https://support.thesyn.cc/hc/en-us/sections/15006096884370-Shipping-Information

If you ever have questions before ordering, don’t hesitate to reach out — we’re here to help.

Best,
William

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Rated 5 out of 5 stars

Quick delivery

Quick delivery. Great fit and quality

March 16, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey C X,

Sweet! Happy to read you had a great experience.

Enjoy your season on the bike,
William

Rated 5 out of 5 stars

I’m very happy with my kit

I’m very happy with my kit. I’ll definitely buy and other one for this summer

March 16, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Sonia,


Love that! So happy to hear you´re enjoying your rides in our apparel. And who knows we cross paths on one of our events this year.

Enjoy your season riding,
Best,
William

Rated 5 out of 5 stars

Love them

Love them, want to try more

March 16, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Vic,


Thank you for that beautiful feedback, much appreciated!
Lots of great new pieces coming up this year, let´s hope we can keep you excited with great amazing designs!

Best regards,
William

Rated 2 out of 5 stars

We used the kit only 2 times and the…

We used the kit only 2 times and the "N" of SYN is already stripping off the kit.

March 8, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hi Michael,

Thanks for your honest feedback. Logos peeling off is definitely not the experience we want you to have with our kits, especially so soon after receiving them.

I’m glad we were able to replace your jacket with a new one. If you happen to experience the same issue again, please feel free to reach out to me directly and we’ll make sure it gets sorted: william@thesyn.cc

Best,
William

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Rated 5 out of 5 stars

Superb products and fast shipping

Superb products and fast shipping

March 15, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Niclas,

Mega! Stoked to read you have a great experience with us. Enjoy your season on the bike.

Best,
William

Rated 5 out of 5 stars

Best performance

The fabric and design is just awesome! I don’t want to wear anything else anymore 🔥

March 15, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Theresa,

We got you!
Thanks for riding in SYN and see eachother on the road.

Best regards,
William

Rated 3 out of 5 stars

The wrong size top was delivered…

The wrong size top was delivered initially.
I don’t feel the colour is as described

January 30, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hi Sinead,

Thank you for taking the time to share your review and feedback, and I’m sorry to hear about your experience. I truly appreciate you bringing it to our attention. We’ll take it as an opportunity to improve both our delivery quality and how accurately our colors are represented in the product descriptions.

Wishing you a great season on the road!

Best regards,
William

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Rated 5 out of 5 stars

Love my new gear

Fast and reliant customers service; love my new gear, have already taken it for couple of spins and I am more than happy; great stuff

February 15, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Raoul,

A happy rider on a bike in a SYN kit—reading feedback like that truly makes our day! We wish you many more great kilometers on the bike, and who knows, maybe we’ll cross paths at one of our events this year.

Best regards,
William

Rated 5 out of 5 stars

Excellent quality

Excellent quality
Good transport

February 5, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Valentin,

Lovely to read you´re a happy man in a SYN kit. Enjoy all the rides this season.

Best regards,
William

Rated 4 out of 5 stars

Great kit

Great kit, but got hammered on tax so be careful if ordering from the UK as you’d be best to do multiple purchases to keep under the threshold.

March 15, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Steve,

Great to hear you like the kit—that’s a big motivator for us to keep improving and refining our gear every year.

Since we ship from the EU to the UK, import taxes are unfortunately applied on arrival, and we understand that can be a bummer. We do our best to explain this as clearly as possible in our FAQs, but if you have any suggestions on how we could make this information clearer, you´re always welcome to let us know.

For our UK customers, you can find detailed shipping information here:
https://support.thesyn.cc/hc/en-us/articles/30920482442258-United-Kingdom

Best regards,
William

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Rated 5 out of 5 stars

Cycling wear of the highest quality

Cycling wear of the highest quality. It feels like a second skin. For 30 years of my sports experience - one of the best.
In addition it's a great community and I'm glad to be a part of the club

March 11, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Dmytro,

That’s almost too wholesome to read—what a wonderful piece of feedback. Beyond developing apparel that people love to ride in, creating a place where people feel part of something bigger is one of the main goals behind our brand. So it truly means a lot to hear that you experience it that way. Thank you!

Enjoy the season on the road, and who knows—maybe we’ll cross paths at one of our events this year.

Best regards,
William

Rated 5 out of 5 stars

Ordered the wrong size

Ordered the wrong size. But no problem. I could easily return it and received the right size. The jacket just fits perfectly.

February 4, 2026
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Plücki,

First of all, I´m super happy to hear you appreciate our gear and the fit—that’s fantastic to hear. Getting the sizing right with cycling apparel, especially on a first order, can sometimes be a bit tricky, so we’re glad the size exchange went smoothly.

Enjoy the season on the bike!

Best regards,
William

Rated 5 out of 5 stars

Nice quality fabric and Responsive Customer service

Comfortable outfits (Training 2.0 Collection), feels nice quality fabrics.
Fast Shipping and responsive custumer service

May 3, 2025
Unprompted review
SYN Global Cycling Club logo

Reply from SYN Global Cycling Club

Hey Marc,

Thank you for the nice words about our cycling apparel and service - giving you the most functional and high quality gear as well as keep our service top-notch is our mission every single day!

Have a great day!
Best regards, William

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