Been wearing SYN since 2020.... the quality has just got better and better... still wear some of the stuff from a few years ago aswell as the new stuff... defo recommend. Quite pricey but worth it f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like it for its design and quality. The Protech collection is the best I’ve tried in years, and I usually ride 400 km per week. Highly recommendable.
Company replied
I’m very satisfied with my experience with SYN. The delivery was fast, and the quality of the cycling apparel is really excellent — the materials and workmanship feel very premium. The only downside w... See more
Company replied
The new race pace jersey cutting is not as good as the training jersey. It indicated tight fit so I choose XS but actually it’s quite lose at the waist. So I have to return 😥
Company replied
Company details
Written by the company
Based in Germany, the SYN Global Cycling Club designs and engineers contemporary cycling apparel with a community driven approach. At the SYN Global Cycling Club we are committed to protect the places we ride. From designing our collections, to sourcing fabrics and hand-made producing our apparel—each step is engineered entirely in Europe and made under the highest social and ecological standards. The SYN Global Cycling Club can be found at www.thesyn.cc and at selected stores throughout Europe, North & South America and Asia
Contact info
Eichelbergstraße 16, 09212, Limbach-Oberfrohna, Germany
- support@thesyn.cc
- thesyn.cc
4.5
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from SYN Global Cycling Club
Hey Vic,
Thank you for that beautiful feedback, much appreciated!
Lots of great new pieces coming up this year, let´s hope we can keep you excited with great amazing designs!
Best regards,
William
Advertisement
We used the kit only 2 times and the…
We used the kit only 2 times and the "N" of SYN is already stripping off the kit.
March 8, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hi Michael,
Thanks for your honest feedback. Logos peeling off is definitely not the experience we want you to have with our kits, especially so soon after receiving them.
I’m glad we were able to replace your jacket with a new one. If you happen to experience the same issue again, please feel free to reach out to me directly and we’ll make sure it gets sorted: william@thesyn.cc
Best,
William
Best performance
The fabric and design is just awesome! I don’t want to wear anything else anymore 🔥
March 15, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Theresa,
We got you!
Thanks for riding in SYN and see eachother on the road.
Best regards,
William
The wrong size top was delivered…
The wrong size top was delivered initially.
I don’t feel the colour is as described
January 30, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hi Sinead,
Thank you for taking the time to share your review and feedback, and I’m sorry to hear about your experience. I truly appreciate you bringing it to our attention. We’ll take it as an opportunity to improve both our delivery quality and how accurately our colors are represented in the product descriptions.
Wishing you a great season on the road!
Best regards,
William
I am so pleased with it👍
March 15, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Kunde,
Let´s go! Incredible to hear you love your kit.
Best regards,
William
Advertisement
Love my new gear
Fast and reliant customers service; love my new gear, have already taken it for couple of spins and I am more than happy; great stuff
February 15, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Raoul,
A happy rider on a bike in a SYN kit—reading feedback like that truly makes our day! We wish you many more great kilometers on the bike, and who knows, maybe we’ll cross paths at one of our events this year.
Best regards,
William
Reply from SYN Global Cycling Club
Hey Valentin,
Lovely to read you´re a happy man in a SYN kit. Enjoy all the rides this season.
Best regards,
William
Tak…………..tak
March 15, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Soren,
Selv tak!
Best regards,
William
Great kit
Great kit, but got hammered on tax so be careful if ordering from the UK as you’d be best to do multiple purchases to keep under the threshold.
March 15, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Steve,
Great to hear you like the kit—that’s a big motivator for us to keep improving and refining our gear every year.
Since we ship from the EU to the UK, import taxes are unfortunately applied on arrival, and we understand that can be a bummer. We do our best to explain this as clearly as possible in our FAQs, but if you have any suggestions on how we could make this information clearer, you´re always welcome to let us know.
For our UK customers, you can find detailed shipping information here:
https://support.thesyn.cc/hc/en-us/articles/30920482442258-United-Kingdom
Best regards,
William
Advertisement
Cycling wear of the highest quality
Cycling wear of the highest quality. It feels like a second skin. For 30 years of my sports experience - one of the best.
In addition it's a great community and I'm glad to be a part of the club
March 11, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Dmytro,
That’s almost too wholesome to read—what a wonderful piece of feedback. Beyond developing apparel that people love to ride in, creating a place where people feel part of something bigger is one of the main goals behind our brand. So it truly means a lot to hear that you experience it that way. Thank you!
Enjoy the season on the road, and who knows—maybe we’ll cross paths at one of our events this year.
Best regards,
William
Ordered the wrong size
Ordered the wrong size. But no problem. I could easily return it and received the right size. The jacket just fits perfectly.
February 4, 2026
Unprompted review
Reply from SYN Global Cycling Club
Hey Plücki,
First of all, I´m super happy to hear you appreciate our gear and the fit—that’s fantastic to hear. Getting the sizing right with cycling apparel, especially on a first order, can sometimes be a bit tricky, so we’re glad the size exchange went smoothly.
Enjoy the season on the bike!
Best regards,
William
Nice quality fabric and Responsive Customer service
Comfortable outfits (Training 2.0 Collection), feels nice quality fabrics.
Fast Shipping and responsive custumer service
May 3, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Marc,
Thank you for the nice words about our cycling apparel and service - giving you the most functional and high quality gear as well as keep our service top-notch is our mission every single day!
Have a great day!
Best regards, William
High quality
Fast shipping and the goods are from high quality. Nice and modern designs. Fits nicely.
October 14, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Steven,
Thank you for the nice words about our cycling apparel and product quality - giving you the most functional and high quality gear is our mission every single day. Super happy to hear you appreciate it.
Have a great day!
Best regards, William
Advertisement
Reply from SYN Global Cycling Club
Hey Olivier
That's mega to hear! Thank you so much for your review and happy to welcome you to our events and ride together.
Have a great day!
Best regards, William
It was the Design at first that got me…
It was the Design at first that got me but as soon as I had done the first purchase (almost 2 yrs ago) I was not only impressed by the quality and functional appearance as well as the comfy race fit but also blown away by the customer care experience-this is one of a kind; IMO the best you can get.
I‘ll always choose SYN above others
October 14, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Christian,
Wow thanks man! That basically sums up everything we try to achieve every day - great products and the best service. So happy to hear we made it a success for you, that definitely motivates us :)
Have a great day!
Best regards, William
Great quality products
Great quality products, good looks, customer care is quick, easy and intuitive should you need to return something.
I personally have many products from them, they’re great, and even if I had the wrong size, process goes very smoothely
June 12, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Wout,
Lovely to hear you had a great experience with us so far! Making high-quality gear that looks great as well is our top priority, so I'm very happy to hear we made it right for you. Enjoy your kits and enjoy the rides this season.
Best,
William
Great quality products backed up by a…
Great quality products backed up by a first class customer service team
September 29, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Customer (mysterious name;-),
Thank you for dropping us a review - so good to hear you appreciate our product quality and to see you had a positive experience with our customer care team. They'd be thrilled to get this feedback. Enjoy the riding this season!
Best,
William
Advertisement
Fast Delivery & Good Quality Products
Fast Delivery, good quality Products and best looking Brand on the Streets!
If you want to be fast and looking good, then is SYN the right choice.
October 2, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Hannes,
Whooop! So great to read this! We're happy to make gear that makes you look good. It's fair to say we have our fair share in making you fast as well, although please don't forget to keep training ;-) Enjoy your rides.
Best,
William
Happy with the products since 2017
I have been riding SYN since 2017 (back then it was still Biehler). I only have had positive experiences with them ever since.
September 30, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Wesley,
Thank you for your great feedback.
William
Perfect cutting and unique design
Perfect cutting and unique design. Extremely comfortable during the ride
September 29, 2025
Unprompted review
Reply from SYN Global Cycling Club
Hey Carman,
It's mega to hear about your experience with us - we'll make sure we keep dropping unique designs and comfy apparel in the future. Have a great day!
Best regards, William
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.