I bought a pair of trousers from The Trouser Shop. They look good, and fitted me; but after wearing them for a week, the stitching of one of the turnups came apart, requiring me to resew it. Also... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I did not state that the experience was great, it was as stated in respect of delivery. I think that the quality is not as good as I was expecting, for the price quoted as original and the expanding... See more
Company replied
The product is fine my reason for not awarding 5 stars is that you did not keep me informed as to the progress of my order. I believe that you could get orders out more quickly.
My experience was made a lot easier by contacting your after sales support.I was speaking to a man who goes by the name of john.there was a small problem with the delivery service.I have Now received... See more
Company replied
Company details
Written by the company
Offering Menswear Trousers in a large range of sizes, from 32" - 60" waist, with many styles to chose from and free delivery on all orders. Also offering alterations on trousers for a more bespoke fit.
Contact info
Swan Bridge, B70 0DJ, West Bromwich , United Kingdom
- 1215 203900
- customercare@thetrousershop.com
- thetrousershop.com
4.1
Great
47 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Advertisement
First time I’ve bought from this…
First time I’ve bought from this company, good quality and delivery time very good
November 9, 2023
Slow to process my order.
The product is fine my reason for not awarding 5 stars is that you did not keep me informed as to the progress of my order. I believe that you could get orders out more quickly.
October 27, 2023
Advertisement
Did not notify me that one of the items…
Did not notify me that one of the items was out of stock I would have cancelled the order had I have known
September 19, 2023
Didn't arrive
No communication about order delay only a message to say refunded next day delivery still waiting 2 weeks on for items
September 24, 2023
Light weight material
I did not state that the experience was great, it was as stated in respect of delivery. I think that the quality is not as good as I was expecting, for the price quoted as original and the expanding waist band does not appear to be very flexible.
We all live and learn.
September 18, 2023
Reply from The Trouser Shop
Good Morning Sir,
We are sorry to hear you are not 100% satisfied with your order. You are welcome to return your items for a full refund, feel free to give us a call or email if you need anything further, thank you.
Kind Regards,
Customer Service Team
Advertisement
Not delivered yet.
September 19, 2023
Reply from The Trouser Shop
Hi Mr Close,
We are very sorry for the delay in your parcel arriving. We aim to deliver within 5-7 working days with our free shipping option and we do apologise we haven't been able to meet this timeframe on this occasion.
One of our team has tried to email yourself regarding this matter but we do sincerely apologise for the delay.
Kind Regards,
Customer Service Team
Top notch..
I had to call customer service to follow my order. But at the end , everything was fine. I received my delivery for the purpose I had ordered. Trousers of good quality.
September 14, 2023
Reply from The Trouser Shop
Good Morning Sir,
Thank you for your 5* review, we are so glad you are happy with your purchase.
Kind Regards,
Customer Service Team
Trousers not yet arrived after 1 week…
Trousers not yet arrived after 1 week from shipping
September 14, 2023
Reply from The Trouser Shop
Hi Mr Read,
We are very sorry for the delay in your parcel arriving. We aim to deliver within 5-7 working days with our free shipping option and we do apologise we haven't been able to meet this timeframe on this occasion.
Kind Regards,
Customer Service Team
It is not possible to give a rating as…
It is not possible to give a rating as the order states is 'awaiting shipping'.
I am sorry that I had not realised that the review related to my previous order which was very satisfactory.
September 14, 2023
Advertisement
They look great and they fit perfectly
July 27, 2023
Reply from The Trouser Shop
Good Morning,
Thank you for your 5* review, we are so glad you are happy with your purchase!
Many Thanks,
Customer Service Team
Not enough give in elasticated waist
August 20, 2023
The simplicity of the transaction and…
The simplicity of the transaction and the quality of the clothing.
July 31, 2023
Returns difficulties.
I'm a 83yr old , trousers are far to big, no cooperation from lady regarding return.
July 25, 2023
Reply from The Trouser Shop
Hi Mr Waite,
You spoke to myself on the phone and I did offer to arrange a special courier collection of the item for you, which we don't offer as a service however I was happy to arrange on this occasion. I did explain this cost would have to be covered by yourself as there was no fault with the item, to which you declined paying. Had it been a fault of ours, we would have covered the returns cost (as stated in our terms and conditions). As a company, we try and meet all of our customers needs however we also have guidelines to follow and unfortunately I wasn't able to cover the cost of a courier collection on this occasion.
I am sincerely sorry you felt disheartened with the service you've received.
Kind Regards,
Kirsten
Sales Director
Advertisement
Reply from The Trouser Shop
Hello Mr Witcomb,
Thank you for taking the time to leave us a brilliant review, we really appreciate it.
Many Thanks,
Sarah
Customer Service
Excellent serviece very quick delivery…
Excellent service very quick delivery trousers fitted perfectly.
July 26, 2023
Reply from The Trouser Shop
Hello Mr Wiseman,
Thank you for your lovely review, we are so happy to hear your kind words.
Many Thanks,
Sarah
Customer Service
Fitting
The trousers are the size ordered, unlike some companies where it's pot luck. Comfortable and smart.
July 22, 2023
Reply from The Trouser Shop
Hello Mr Turnbull,
Thank you for your brilliant review, we really appreciate you taking the time to leave us a review.
Many Thanks,
Sarah
Customer Service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.