The Whisky World Reviews 8,633

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,603 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often highlighting its speed and the secure, protective packaging of products. Many people also appreciate the wide selection of products available and the competitive pricing, even for rare or hard-to-find items. The ordering process is frequently described as easy and straightforward, with many consumers noting the excellent customer service provided. However, some customers also noted issues with delivery partners, such as items being left unattended. A few people mentioned unexpected import costs or high international shipping fees that were not clearly communicated at the time of purchase. Additionally, a small number of reviewers reported receiving broken or damaged packaging.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service. Customers consistently praise the remarkably... See more

Product

Reviewers highlight positive aspects of product. Customers are consistently satisfied with the product's... See more

Price

Customers had positive experiences with price, consistently finding them competitive and reasonable. Many... See more

Order

People report positive experiences with order. Customers consistently praise the easy ordering process, fast... See more

Service

Users describe positive interactions with service, highlighting excellent communication, efficiency, and care... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a new customer and I must say I had a great experience with the whiskey world. My order was processed and dispatched on the day of purchase and turned up the next day at my home (I selected... See more

Company replied

Rated 5 out of 5 stars

Ordered an engraved gift for a special birthday present. Engraving was discreet and just added a special touch. Emails exchanged when placing the order were dealt with quickly and efficiently. I reque... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful when I phoned . I was an existing customer but the online system could not place my order on line . The man whom I spoke to found my old account & took my order over the... See more

Company replied

Rated 5 out of 5 stars

I have purchased many bottles from whiskey world Easy to navigate and purchase Payment methods quick And package with quality protection Delivery given up dates when item to arrive Very happy... See more

Company replied


Company details

  1. Liquor Store

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lots of choice

Easy to navigate website with a description of taste. Fast efficient delivery. Would recommend.

April 19, 2026
The Whisky World logo

Reply from The Whisky World

Hello,

So glad those tasting notes came in handy and that the delivery was nice and quick. Thanks for recommending us, it means a lot!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Good all round.

Good all round.

April 17, 2026
The Whisky World logo

Reply from The Whisky World

Hello David,

Thanks for the feedback! Glad everything went smoothly with your order.

Barry,
TWW Support Team

Rated 5 out of 5 stars

good prices

good price, well wrapped and promptly delivered. excellennt service..............

April 16, 2026
The Whisky World logo

Reply from The Whisky World

Hello Michael,

Thank you! We are so pleased that you enjoyed the experience and that everything arrived safely and on time.

Michelle,
TWW Support Team

Rated 4 out of 5 stars

Very prompt delivery

Very prompt delivery , despite what looked like adequate packing the box was not in a state to keep the gift in so had to buy a new container to present it in !
Otherwise all good

April 16, 2026
The Whisky World logo

Reply from The Whisky World

Hello Richard,

So glad to hear everything else went well but we are really sorry the presentation box didn't arrive in the best state. We always want our gifts to arrive looking perfect so it is a bit disappointing you had to find a replacement yourself. We really appreciate your patience and for sharing your experience with us.

Claire,
TWW Support Team

Rated 5 out of 5 stars

ABSOLUTELY BRILLIANT...CAME SUPERFAST…

ABSOLUTELY BRILLIANT...CAME SUPERFAST AND EXTREMELY WELL PACKAGED....I HIGHLY RECOMMEND THE WHISKY WORLD AND WILL DEFINITELY USE THEM AGAIN ....THANKYOU SOO MUCH 😁♥️

April 16, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tracey,

Wow, thank you for the amazing feedback! We are so glad your order arrived super fast and safely packed. It means a lot that you would recommend us and we look forward to serving you again.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Great price and quick delivery with…

Great price and quick delivery with excellent communication.

April 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello John,

Thank you for your kind words. We are so pleased your order arrived quickly and that our updates were helpful along the way.

Michelle,
TWW Support Team

Rated 4 out of 5 stars

Good job

Good job. Good whisky. The packing and delivery was good. I didn't have to wait too long too.

April 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello Anthony,

We really appreciate the kind words. It is rewarding to know both the selection and the delivery process lived up to your expectations. Thank you for choosing us!

Barry,
TWW Support Team

Rated 5 out of 5 stars

Excellent service

Excellent service, fast delivery and packaging is exceptional, prices aren’t cheap but nothing of quality ever is . Keep up the great work guys !

April 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello Steven,

We really appreciate the support and your perspective on quality. It’s rewarding to know our service and packaging hit the mark for you. We'll keep working hard to maintain those standards!

Claire,
TWW Support Team

Rated 5 out of 5 stars

Excellent customer service and fast…

Excellent customer service and fast shipping.

April 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello Tu,

Thanks for the feedback. We are glad you were happy with both the service and the speedy shipping.

Barry,
TWW Support Team

Rated 5 out of 5 stars

First time great service leads to sold cusomer!This was our first experience with…

This was our first experience with Whisky World. Great selection at great prices, shipping, duties and custom fees were perfect. Shipping time frame was extraordinarily fast and shipping container and packing was perfect. We can't find some of these single malts in our location and have just found a new supplier!

April 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thank you for giving us a try for the first time. We are really glad everything from pricing to shipping and customs went smoothly for you. It is great to hear the bottles arrived quickly and safely, especially when they are hard to find locally. We are thrilled to be your new supplier and look forward to your next order.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Excellent price, fast delivery.

Lowest price I could find for this product, then was delivered super quickly.

April 15, 2026
The Whisky World logo

Reply from The Whisky World

Hello Rob,

Thanks for the feedback. Glad we could offer the best price and get it to you so quickly.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Exelent choice

April 14, 2026
The Whisky World logo

Reply from The Whisky World

Hello Mr. Pringle,

Thank you for your kind words. We are delighted you were happy with both the delivery and our choice of bottles.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

A really easy process to order a…

A really easy process to order a personalized whiskey.
It looks fantastic and was a super fast delivery
⭐️⭐️⭐️⭐️⭐️

April 13, 2026
The Whisky World logo

Reply from The Whisky World

Hello Rick,

Thanks so much! We’re happy the ordering process worked well for you and that the bottle lived up to expectations. Great to hear it was a fast delivery too.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Excellent

I had an excellent experience with Whiskey World and couldn’t be more impressed with their service. I ordered two bottles of Baileys Irish Cream, and they arrived in just two days—much faster than I expected.

What really stood out to me was the staff responsiveness. Anytime I had a question, they replied to my emails quickly and were very helpful throughout the process. It’s clear they genuinely care about their customers and take pride in providing a smooth, reliable experience.

Great service, fast delivery, and excellent communication—I’ll definitely be ordering from them again!

April 17, 2026
Unprompted review
The Whisky World logo

Reply from The Whisky World

Hello Tanya,

Glad you had such a good experience with us! It’s awesome that the Baileys got to you faster than expected and that our team could help with your questions along the way. We try to stay on top of those emails, so we're happy that made a difference for you. Cheers and see you next time!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

TWW is consistently excellent

TWW is consistently excellent in all key areas, such as huge selection, reasonable prices, and outstanding customer service. I've been ordering from TWW for many years and it is always a great experience. The most recent order I placed had next day delivery…across the ocean from London to Chicago. It was like magic.

April 13, 2026
The Whisky World logo

Reply from The Whisky World

Hello Michael,

We cannot thank you enough for being such a long-standing customer. Hearing that you consistently have a great experience with us is exactly what we strive for. And yes, that London to Chicago next day run is impressive even to us. We are grateful for your trust and look forward to many more orders together.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Engraved gift.

Ordered an engraved gift for a special birthday present. Engraving was discreet and just added a special touch. Emails exchanged when placing the order were dealt with quickly and efficiently. I requested a specific delivery date and gift was delivered as requested. I wouldn't hesitate to deal with this company again.

April 13, 2026
The Whisky World logo

Reply from The Whisky World

Hello Ann,

Thanks for taking the time to write this. Special birthday gifts need everything to line up perfectly, from the engraving to the delivery date so I am really pleased we could make it happen for you. It means a lot that you would happily shop with us again.

Barry,
TWW Support Team

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