Thirdfort Reviews 6,787

Pretty easy to use even for an old bloke like me who didn’t think computers would ever catch on.

One thing they could sort out is where it asks ‘Who is your employer?’ when you’ve already ticked the ‘Retired’ box. Got a bit stuck at that.

Emmanuel has been very helpful and explained how to proceed. He understood my dilemma and arranged for the form I was required to complete to be done to my relief! Thank you Emmanuel.

Special mention of Joseph in
Customer Support. He helped with
My enquiry and gave instructions that sorted the issue.

Laura at Thirdfort answered my phone call within abut 1 minute. She then sorted out my problem out promptly, efficiently and without any fuss. Please keep up the good work

Drew was extremely helpful and patient with me and I much appreciated his efforts.

So far so good.had an issue entering info into App. Called and recreate advice required.

We had a small problem with getting my wife photo id but they did sort it out and very friendly

Very uncomfortable about providing such detailed personal information to an unknown third party. Can I be certain they will delete it allsecurely as soon as their checks were complete?
Whole process will be straightforward to a typical smartphone addiction who doesn't think twice about giving up personal information to Facegram etc - but quite nerve-wracking to anyone who is more tech-savy ...

They understood the problem we had and helped us to resolve it quickly. They were very polite.

One phonecall and reassured in less than 5 minutes , all good !

Very straight forward app. Very easy and quick to use.

Another example of the use of an inferior "AI " engine, software, algorithm? Not sure what it is, I am sure it did not give the seamless service I was expecting. The support when things go wrong is utterly woeful, if you are unlucky enough to have to deal with this then just go straight back to your solicitor, complain like crazy, you are paying the bill afterall for this extremely poor service. Then request an alternative method to provide evidence for ID and money laundering.

Hi. We have just had to contact the help desk. We spoke a lovely gentleman by the name of Robert. He was very very helpful, and took me thru the steps via the app, to resolve the issue we had in completing one of the tasks. He was kind and patient, and understanding of the issue. Thank you Robert for your help today.

I was having issues with uploading my passport and immediately I spoke with the customer care team I got it sorted right away seamlessly!

The page is very simple too use and I had one problem with the passport section as mine is out of date and spoke to mary and she was very helpful and solved my issue straight away

The Assistant Emanuel was very patient with my lack of IT experience using my iPhone! The whole process is rather laborious and needs shortening especially when using the sale of your principle residence to purchase a new principle residence and not using additional funds .

The video was very difficult to film as am not accustomed to taking selfies. I struggled to keep my head in the frame when moving in the selfie. In the end I had to set up a tripod with the phone and sit completely still on a pile of cushions. Otherwise OK.

The lady on the other end of the phone was extremely helpful, especially when talking me through the technology.

Relatively easy apart from not working with a laptop which made accessing some of my documents more difficult which I got around by opening the docs on my laptop and photographing them, this worked but was rather time consuming, however apart from that glitch the process was fairly smooth.