Thirdfort Reviews 6,787

I was reluctant the first time I was presented with Thirdfort, it seemed daunting. However, the experience was easy, quick, and overall saved an awful lot of time.
Thirdfort is a great idea, a great innovation, well done.

A slight wait on the phone but when I got through Joseph was very helpful and sorted my issue immediately. 😊

Thank you to tabeen who helped us today, this is something new to us but she guided us through, excellent customer service

After getting a little frustrated initially with the wait time to get through on the phone I received such excellent service it was worth the wait! I dealt with Jess who was so helpful, she provided me with a number to message her so I didn’t have to wait on the phone again and I was able to get everything sorted that I needed to easily, nothing was too much trouble - Thank you Jess 🥰

Emanuel was really helpful. Great attention to detail and made the process easy

The process is not designed for someone away from home with poor communication links. It asked for documents that I don't carry on my boat, currently sailing on the West coast of Scotland. Fortunately I had electronic evidence for most of the process, but not all. The help desk was very helpful on the 3 occasions that I contacted them and I hope that my response was adequate to meet the needs, having taken me most of the day to complete.

As the property sald price was covered by the sale of our house I entered the new property purchase price in as what we would be paying from our house sale the it said I had to set other payment means fif thd stamp duty. Tried to update the value entered by using g edit function but it would not save new value?

Company had a live contact center which is amazing rather than the bots done by some, the service and suppport provided by the Agent was brilliant.
However the app should have an option to add notes incase additional information needs to be provided during document submission.

Great customer service

The app kept saying that my name and address didn't match up with the data I had already given them, and so had me repeatedly confirm my name and address over and over again. After around 45 minutes of this nonsense, it asked me to re-upload my proof of address document (which I had tried to do before, but was blocked from doing), and then the check said everything was fine. The document was EXACTLY the same as the first I had uploaded, and I attempted entering my details different ways (all block capitals, all lowercase etc.) each time it told me to re-enter them. It was obviously a bug in the app, terrible considering what confidential data it processes! I also had a problem with the face scan after my passport was scanned. The bright flashing colours and lights on the screen during the scan were almost unbearable - quite an awful experience. Considering what they charge for their services, all the above is shameful. I DO NOT recommend this app to anyone.

Great service. Very helpful and pleasant gentleman. Answered my query quickly and efficiently

Mostly worked fine, a few UI annoyances with the keyboard not being hidden and hiding buttons.

It also failed to detect my face on my passport. Switched to my driving license and everything was fine after though.

Really fab and friendly customer support from Zoey, thank you!

I had messed up a part of the information. Rung up confessed and spoke to Emanuel. He sorred it out and all is good. Thanks Emanuel.

Everything was good

Easy to use, it has definitely been improved since using the process a couple of years ago. Linking the bank statements made it much easier

Tahira was professional and got my problem sorted out. Thank you so much.

I was struggling to sort out this site, I had put something in the incorrect place & had taken a long time spoke to Rob & he explained it to me. Thank you Rob.

It took a while to get through to speak to someone, but once through the person I spoke to was very sensitive and VERY patient staying with me to negotiate the tasks.

Everything works well except the NFC chip scan. It kept going to something went wrong page