Thirdfort Reviews 6,787

The helpline is great. Had to ring four times!!
The app is less great (which is why I had to ring four times).

Although this is a good site for safely sending documents through, it could be much improved by adding a 'items / documents you will need to proceed' section. With many bills and statements arriving electronically these days it would save so much time if a list was in the task menu before you even start.

Very helpful customer service and easy to use app

The app was straight forward to follow for the ID verification. But it took me 3 attempts to do the face scanning check & was unsure what I was doing wrong, but got there in the end.

When I had some queries about how to answer a number of questions I called the help line for clarity
I spoke on two occasions to Emmanuel who was so so helpful and polite that I feel moved to commend his excellent customer service. Well done and thank you !

Emmanuel from customer support was very helpful and patient and enabled me to complete the process.

Easy enough to use, but it has one major issue. It consistently fails to connect to banks (tried using different accounts and banks). This forces you to manually upload documents required which is a nightmare when you don’t have access to them on the mobile device being usef

Simple to follow process and went smoothly. The only problem was that the file size for the attached utility bill was limited to 2mB and unfortunately the output from utility companies is seen by them as a sales tool and the bill size is huge.

Drew was extremely understanding very knowledgeable patient and tolerant a real credit to your organisation

Greenhill Estates are genuinely impressive: a new-world estate agency that combines exemplary human touch and customer service with state-of-the-art technology that not only simplifies the administrative side of selling and buying but also connects you to solicitors who are fast, affordable and well-matched to the transaction. They go well beyond simply loading a property on to Rightmove and putting a card in the shop window - videos, photography and property information are showcased across their own website and social media platforms, reaching far more buyers than a traditional high-street agency ever could.

Their reputation across our community is excellent, and they operate from a state-of-the-art private business members’ club, which makes them genuinely accessible and easy to meet. The photographers and videographers are superb - friendly, intuitive and effective. The client chat group is a brilliant touch, keeping busy people connected and informed on the move. They take GDPR and the privacy of personal information seriously, and everything feels secure, safe and reliable. Above all, they match people and homes beautifully. Cutting-edge, personable, effective, efficient and a pleasure to work with, we recommend Greenhill Estates very highly.

Using the app was straightforward. When I had a query about the use of my data, the response from the telephone helpline was quick and informative.

Although a little sceptical of the process of giving sensitive data to a company I had never heard of, I found Tabeen extremely helpful.
Tabeen was most knowledgeable and reassuring but above all her eloquence, calm and clear speaking voice and confidence in delivery was greatly received. Although some of my questions where a little difficult to answer, at no point did I feel I was being told incorrect information.
On the back of my experience I feel Tabeen should be greatly appreciated and respected within this company. I wish her well for the future

Easy enough to verify yourself as long as you are confident in down loading and transferring document easily enough.

All very easy to use except when it came to load my adress, what a tricky page, took as long to load as the entire application.

Very understanding of elderly people like us. Emmanuel was very patient with us and sorted everything out

I must say Tabeen was very helpful and patience as I am not brilliant with on line work. She talked me through what was needed and put me at ease. Thank you.

Really easy app - great experience speaking to Jess from the support team so polite, professional and helpful. One of the few remaining companies that actually give you a telephone number to speak to a real person! Definitely a five star company!

I was a bit worried about using this app as I don't like doing these things. But it was really straightforward, each step was clearly indicated and was easy to do.