Easy to create personalised cards on the website and really lovely quality once they arrived. I think you were let down by Royal Mail on the delivery of the cards. But congratulations on your swift... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a card, but it didn't arrive. Contacted the company and they immediately sent another with apologies. Can't fault how they dealt with this.
Thortful are an excellent company. The anniversary card I bought for my wife is really lovely. I will definitely be buying from them again. The card was carefully packaged and arrived quickly 🙂
Bought lots of cards so took advantage of the cheaper price for bundles - always a bonus. They were delivered in a sturdy box because of the quantity so arrived in pristine condition within the time... See more
Company details
Written by the company
Discover the latest greeting cards designed by the top creatives from across the globe.
Contact info
PO Box 76253, SW1P 9NF, London, United Kingdom
- 02080501462
- team@thortful.com
- www.thortful.com
4.3
Excellent
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great website and do many options to…
Great website and do many options to build your own card…
July 22, 2026
Really good service
Really good service, lots of choice….. and it’s not too pricey.
September 18, 2026
Brilliant personalised card!
Absolutely hilarious! I bought a personalised birthday card for my brother with his face on it and it was brilliant 😂 He loved it! The quality was great and delivery was super quick too. Really pleased with it and would definitely use Thortful again!
September 17, 2026
My personalised card was delivered back…
My personalised card was delivered back to me very quickly and it had a lovely grey / silver envelope to put it in. The card itself was exactly what I wanted.I’m very happy with my choice
September 15, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They sent four cards to me and all bent…
They sent four cards to me and all bent due to the poor quality paper they are printed on so do not order they are very cheaply made - customer service very sarcastically passive aggressive also. Would not order from here again. You may aswel print your own at home!
September 18, 2026
Unprompted review
Reply from Thortful
Hey there,
Thanks for leaving a review!
We're really sorry to hear your order arrived bent. That's definitely not how we planned things to go. Our orders are packed with care, so we'd have expected this to be picked up before your cards hit the road, but sounds like somehow your order managed to slip through the net this time. We can only apologise for this - we've already flagged it with the printers as a top priority!
We can see you've been in touch already and our team have helped, but if you need any further assistance with your order, please don't hesitate to reach out again directly at talktous@thortful.com, and someone will be back in touch ASAP! :)
Thanks,
The thortful Team
My order was delivered quickly and…
My order was delivered quickly and really well packaged.
September 14, 2026
Excellent customer service
I didn't receive in time however that's royal mail fault but the customer service from thortful is first class they sorted it straight away
September 14, 2026
👍💕 yes lovely cards and delivered on…
👍💕 yes lovely cards and delivered on time 😊 thanks
September 14, 2026
Love these cards
Excellent service easy to order and upload photos, received very quick. Love these cards.
September 8, 2026
Excellent service
Ordered a card mid Friday afternoon and it arrived Saturday morning. Excellent service and good product. Will use again.
September 19, 2026
Unprompted review
It was easy to place my order and there…
It was easy to place my order and there were so many options to choose from! A great website!
September 4, 2026
Unprompted review
Paid extra for next day delivery on a…
Paid extra for next day delivery on a Wednesday, card was delivered the following Monday, after the date it was needed. The postage cost more than the card. To be fair the card was very nice
September 10, 2026
Reply from Thortful
Hi there,
Thanks for leaving a review, and we're so sorry your order was delayed.
Despite their best efforts, it looks like due to a delay in their sorting office your order arrived later than expected. Whilst Tracked 24 is a next day delivery service, unfortunately every so often, orders in Royal Mail’s system can slip through the net.
We're really sorry about this; we know how much time and effort goes into picking the perfect card so we understand it is frustrating for your order to be delayed on this occasion.
We're unable to see that you've been in touch regarding this already, but we would love to try and help resolve this for you! Please do reach out directly at talktous@thortful.com, and a member of our Customer Happiness Team will be more than happy to assist :)
Thanks,
The thortful Team
My go-to company from now on
Bought lots of cards so took advantage of the cheaper price for bundles - always a bonus. They were delivered in a sturdy box because of the quantity so arrived in pristine condition within the timescale quoted.
Cards are a good size and great quality.
A previous order for a single card didn’t arrive but I was offered an immediate refund or reprint - the reprint arrived very quickly afterwards. Great communication.
September 10, 2026
Fabulous personalised cards
Easy to create personalised cards on the website and really lovely quality once they arrived.
I think you were let down by Royal Mail on the delivery of the cards.
But congratulations on your swift response in sending replacements
September 7, 2026
fantastic!!!
February 11, 2026
Reply from Thortful
Hey Caroline, thank you for taking the time to leave us a review.
We're so sorry to hear your order hasn't arrived with you. We hate to have let you down on this occasion.
Unfortunately, we're not able to see that you've been in touch regarding this order, so if you'd be able to drop us an email to talktous@thortful.com, someone from our Customer Happiness team will get this resolved for you.
Best wishes,
The thortful Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.