Thortful Reviews 66,655

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 1,774 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of cards available for various occasions, highlighting the excellent quality of the products and the ease of the ordering system. Many people appreciate the quick and efficient delivery service, noting that items often arrive on time and in perfect condition, making the overall experience hassle-free. However, some reviewers were not happy with issues related to order delivery, with several instances of cards not arriving or being significantly delayed, even when extra postage was paid. Additionally, a few people experienced problems with flower deliveries, describing them as arriving in poor condition, and some noted a decline in the quality of card stock and printing in recent orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the brilliant selection of cards for various... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the quick and efficient... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality of cards... See more

Order

People report ambiguous experiences with order, with many customers finding the ordering process easy and... See more

Service

Users describe positive interactions with service, frequently highlighting quick dispatch and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 2 cards anniversary & Birthday humour one which the man loved. I had them posted directly to their addresses direct. They got there in time in perfect condition. Will definitely be using Tho... See more

Rated 5 out of 5 stars

Really love the idea behind Thortful cards. They have a brilliant selection for so many occasions and is easy to either have cards written and sent directly to a person or delivered to yourself.

Rated 5 out of 5 stars

Excellent quality card. Colours portrated as seen on screen. Wide choice of script, and clear print. Message written as requested. Will order again from this company.

Rated 5 out of 5 stars

I made up two photo cards for my daughter's birthday and they were very well received. The system is easy to use and the quality of the cards is great. I have used Thortful previously and feel I can r... See more


Company details

  1. Greeting Card Shop
  2. Gift Shop

Written by the company

Discover the latest greeting cards designed by the top creatives from across the globe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

67K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

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Rated 1 out of 5 stars

5 days for card to be delivered when I…

5 days for card to be delivered when I paid £1.90 for special delivery to ensure arrival before the occasion date. Occasion was Tuesday 19th, a Birthday - the card was 2 days late to the birthday

Dispatch date - Friday 15/5
Estimated delivery - Sat 16/5 - Mon 18/5
Actual delivery - Thursday 21st

May 15, 2026
Thortful logo

Reply from Thortful

Hi there,

Thank you for your review and we're really sorry your order was delayed.

We're really sorry to hear your card arrived after the big day. Your order was sent out via First Class post with our partners the Royal Mail. This is an estimated next day service, but they do admit a small number of items can take up to 3 working days to arrive. We can only apologise for this, we do our best to get orders sent out as quickly as possible, but sadly some cards can get caught up in the postal system along the way. We're so sorry for any inconvenience caused this time.

We'd love to get this sorted for you, but can't see that you've been in touch. Please drop us an email with your order number to talktous@thortful.com and someone from our Customer Happiness team will look into this further.


Thanks,
The thortful Team

Rated 5 out of 5 stars

Photo card purchase.

I made up two photo cards for my daughter's birthday and they were very well received. The system is easy to use and the quality of the cards is great. I have used Thortful previously and feel I can rely on them to produce a quality product and deliver at the right time.

May 14, 2026
Rated 4 out of 5 stars

Thoughtful are a brilliant card sending…

Thoughtful are a brilliant card sending company they always arrive and always arrive on time to do a few different cards but on the hole, I’m really please I Had to move from another card sending company, because I used to pay for the cards and they weren’t sent

July 7, 2025

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