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Thrive Pet Foods Reviews 

713
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 284 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting the high meat content and natural ingredients which are beneficial for pets, especially those with sensitive stomachs or allergies. Many consumers appreciate the excellent range of products and the ease of the ordering process, often highlighting the prompt and reliable delivery service. The food and treats are frequently described as loved by even the fussiest of cats and dogs. However, some customers also noted concerns regarding the price, finding it expensive for the quantity, with some mentioning recent significant increases. Additionally, a few people experienced issues with delivery, including lost parcels or slow service, often attributing these problems to the courier.

What people talk about most

Product

Users describe positive interactions with product, with many customers reporting that their cats and even... See more

Quality

Customers consistently note positive experiences with quality, often praising the high meat content and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and efficient... See more

Order

Consumers find order to be a positive experience, with many praising the ease of online ordering and the... See more

Price

Reviewers mention ambiguous feedback about price, with some customers expressing concern over recent price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thrive chicken treats were recommended by my kittens’ breeder and they love these and the salmon ones ( broken up small ). Only chicken or salmon. No other dubious ingredients which might adversely af... See more

Company replied

Rated 5 out of 5 stars

Thrive have the most helpful customer service team of any company I’ve had to email. ‘Evri’ delivery company cannot manage next day deliveries and in my case, confirmed they lost my delivery altogethe... See more

Company replied

Rated 5 out of 5 stars

The range allows you to order boxes of the tin foods as well as individual tins offering great flexibility. They were delivered very promptly and my cats like the food! May consider getting a regular... See more

Company replied

Rated 5 out of 5 stars

Very impressed so far. I have a new, very fussy cat and have been searching for decent quality foods she’ll actually eat. Turns out she’ll only eat Thrive sardine and mackerel…. It’s excellent food an... See more

Company replied



Company details

  1. Animal Feed Store

Written by the company

Thrive Pet Foods has been making pet food with real ingredients for 25 years. From the start, our aim has been simple: to create high-quality foods and treats using real meat or fish, prepared with gentle processes and without unnecessary fillers. We believe keeping recipes straightforward and honest helps pet owners make informed choices about what they feed their cats and dogs. Our range includes complete foods, treats, and food toppers, all clearly labelled so customers know exactly what’s in the bowl. We focus on quality ingredients, careful preparation, and consistency across our products. We sell directly to customers as well as through trusted retailers, and we place great importance on reliable delivery and supportive customer service. Feedback from our customers is always welcomed and helps guide how we continue to improve. At Thrive, there are no gimmicks and no nonsense — just real food, made with care.

Why pet owners choose Thrive

Written by the company

Real ingredients. No fillers. No nonsense. ❤️
For over 25 years, we've made pet food using only the ingredients listed on the label. No derivatives. No fillers. No artificial nonsense. Just high-quality nutrition that cats and dogs love.

Free Shipping

Free Shipping Over £45

Free Shipping When You Spend £45 at https://thrivepetfoods.com/

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

713 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(713)

284 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality cat food

Although I've had cats for more than 40 I hadn't come across Thrive before. It was recommended to me by the breeder of a kitten I recently adopted. The kitten loved it and so do my adult cats and its high quality nutritious food. My cats all free feed on kibble but I will definitely be feeding thrive daily in addition from now on

January 4, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a thoughtful review.

We’re delighted to hear that Thrive was recommended to you and that both your kitten and adult cats are enjoying it. It’s especially meaningful to hear this from someone with so many years’ experience of living with cats.

We take great care to use real ingredients and gentle processes, so it’s always rewarding to know our food is being enjoyed as part of a daily routine.

Thank you, on behalf of your cats, for choosing Thrive.

Rated 5 out of 5 stars

Liver treats

First time of ordering on this site.my pup enjoyed the Liver treats at vets when she had her jabs as the vet had rum out and was waiting order to come in they said i could order on line so I did.She is very fussy pup but seems to be enjoying these treats.

January 9, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us a review.

We’re really pleased to hear that you found us through your vet and that your pup is enjoying the liver treats — especially as she’s a fussy one. It’s always nice to know our treats are being enjoyed, particularly when they’ve helped make a vet visit a little easier.

Thank you for choosing Thrive.

Rated 3 out of 5 stars

It is fabulous to be able to source…

It is fabulous to be able to source this product reliably, even if the price is on the high side. I would say though that delivery times are slow, especially compared to the costs of those deliveries on top of the product. Otherwise I would have rated this 4 stars, but the 5th would then depend on the basic price falling by a couple of pounds.

January 9, 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave this review Samantha. I am sorry you have found our deliveries to be slow. We do not charge for deliveries when you spend over £30 and we do endeavor to get your parcels to you as quickly as possible. Please do email us in the future, if you do not get your delivery quickly.
All the best,
Thrive

Rated 5 out of 5 stars

Excellent product… and Service

Excellent product… my fussy cat loves this! He’s a fan of the salmon and tuna flavour, but I will try him on the others bit by bit. Fantastic customer service, when my order was delayed with the first courier, the company arranged a replacement immigration with no quibbles. I couldn’t ask for more. Thank you Thrive. X

January 7, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a lovely review.

We’re delighted to hear that your cat is enjoying the food, especially the salmon and tuna flavours — it’s always great to hear when even the fussiest cats approve.

We’re also really pleased that our customer service team were able to help when your delivery was delayed. Providing a reliable and supportive service is very important to us, so it’s lovely to hear this was your experience.

Thank you, on behalf of your cat, for choosing our no-nonsense Thrive food.

Rated 5 out of 5 stars

My cat loves it all

My cat loves it all. Delivery was very quick.

January 7, 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave us a review.

We’re delighted to hear that your cat is enjoying the food and that your order arrived quickly.

Thank you for choosing Thrive.

Rated 4 out of 5 stars

The worst nightmare of any cat owner is…

The worst nightmare of any cat owner is running out of food over Christmas. I thought I had enough, but we were running low. Ordered from Thrive, who usually takes a few days to deliver, but of course it was the holidays, so I knew it would be longer.
Snow came and stayed. We got out and after five days Royal Mail got through. No gritters or snowploughs in sight. One old farmer got his tractor out and ploughed our road, which was great.
I got in touch with Thrive as the order hadn't been received and the girls in the office were very helpful. Two weeks later I get my order and my very hungry cats were eager to devour.
Thank you Thrive and thank you Anna in the office for all your help.
Happy New Year!

January 5, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave this review Michele! Wishing you a very happy 2026! Thrive, x

Rated 5 out of 5 stars

Good quality delicious pet food

I have been ordering wet cat food from Thrive and I am very pleased. My cat has a sensitive stomach and many brands caused problems previously. Thrive really helped with her sensitive stomach and she loves the taste. We also tried freeze dried snacks. My cat is a bit picky when it comes to snacks but she loves them. I never had problems with packaging, shipping etc. The quality made me a loyal regular. Highly recommended for anyone wants to feed their pets with high quality food.

January 6, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave such a detailed review.

We’re really pleased to hear that you’ve been happy with our wet cat food and freeze-dried snacks, and that your cat is enjoying both the food and the treats — especially as she’s a bit picky.

We take great care to use real ingredients and gentle processes, so it’s always rewarding to know our products are being enjoyed as part of a regular routine. We’re also glad to hear that delivery and packaging have been consistently good for you.

Thank you for choosing Thrive, and for your continued support.

Rated 5 out of 5 stars

My cat has absolutely loved Thrive for…

My cat has absolutely loved Thrive for years and doesn't get bored with it like he did with other brands before. It's a healthy, nutritionally complete, and convenient food. And customer service is wonderful. I had an issue with the courier and got a quick response and assistance from customer care.

January 16, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us such a kind review.

We’re delighted to hear that your cat has been enjoying Thrive for so many years, and that it’s remained something he looks forward to. It’s always lovely to hear when our food continues to be enjoyed over time.

We’re also really pleased that our customer care team were able to help quickly when there was an issue with the courier. Providing a responsive and supportive service is very important to us.

Thank you for choosing Thrive, and for your continued support.

Rated 5 out of 5 stars

My cat loves!

Delivery on time and respectful. Amazing product, my cat loves the chicken bites and has with a lot of meals. He never gets sick of them and looks forward the it every single day and meows for them. Amazing!

January 5, 2026
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Reply from Thrive Pet Foods

Thank you for your great review.

We’re delighted to hear that your cat enjoys the chicken bites so much and that delivery arrived on time. It’s always great to hear when our treats are so well loved.

Thank you, on behalf of your cat, for choosing Thrive.

Rated 4 out of 5 stars

Food is great

Food is great, our cat loves it. Was only not 5 star because the delivery by Evri was a touch chaotic. There seemed to be a week between the order being placed and Evri sent notification they were expecting. They also said they would notify 24hrs before delivery, but it was just unexpectedly delivered.

January 4, 2026
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Reply from Thrive Pet Foods

Thank you for leaving a review for us. I am sorry your order took longer than usual - we will look into why that has happened.
We are delighted that your cat loves the food and is Thriving!
All the best,
Thrive

Rated 5 out of 5 stars

Grain-free Glory

Great quality cat food that has never upset the stomach. It looks like human-grade food when we serve it. Our cat always had GI issues, but this grain-free recipe has worked well for her. Our cat loved the chicken range. It was awesome to receive a free treat from signing up to the newsletter.

January 5, 2026
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave us such a thoughtful review.

We’re really pleased to hear that your cat is enjoying the food, particularly the chicken range, and that you’ve been happy with the grain-free recipe. We take great care to use real ingredients and keep our recipes simple, so it’s always rewarding to hear when this is appreciated.

We’re also glad you enjoyed the free treat for signing up to our newsletter — a small thank you from us.

Thank you for choosing Thrive.

Rated 5 out of 5 stars

The biscuits are ideal for our cat

The biscuits are ideal for our cat. He really loves them. Thank you

January 5, 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave us a review.

We’re delighted to hear that the biscuits are ideal for your cat and that he really enjoys them.

Thank you for choosing Thrive.

Rated 4 out of 5 stars

Would've given 5 stars for the product

Would've given 5 stars for the product, BUT, there is never enough of this stuff and we're constantly searching all over the internet when we need it. AND it is clear, people are buying this and then selling on at a sometimes ridiculous premium. (Chicken topper for Cats)

January 4, 2026
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Reply from Thrive Pet Foods

Thank you for taking the time to leave this review. We are doing our best to keep up with the demand from all of these lovely kitties and we really hope we won't be out of stock going forward. Sometimes people crumble the chicken treats over the food if they run out of Topper ;-)
Wishing you all the best,
Thrive

Rated 5 out of 5 stars

Ma favourite cat food company

Ma favourite cat food company, very caring and kind customer service, excellent organic cat food.

January 4, 2026
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Reply from Thrive Pet Foods

Thank you so much for your lovely review.

We’re really pleased to hear that you’ve had such a positive experience with our customer service, and that you’re enjoying Thrive cat food. Providing a caring and supportive service is very important to us, so it’s great to hear this.

Thank you for choosing Thrive.

Rated 5 out of 5 stars

Love this company

Love this company. Always prompt delivery. Never had any problems ordering or with delivery. Cats love this food and are so much healthier since switching to them. Would def recommend.

December 1, 2025
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Reply from Thrive Pet Foods

Thank you for taking the time to leave such a positive review for Thrive, we really appreciate it.

Most importantly though - on behalf of your cats, thank you for feeding us Thrive! x

Rated 2 out of 5 stars

Postage costs and availability

The postage costs are ridiculous. Express delivery for the dog liver treats which are rarely in stock cost more than the product. I’m not paying £3.99 for slow delivery either. Stock these products in pet shops properly or use Amazon properly!

January 11, 2026
Unprompted review
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Reply from Thrive Pet Foods

Good morning Nick,
Thank you for your feedback.

Standard delivery (up to 5 days) is £3.99 or free if you spend over £30. Our deliveries are usually much quicker than this but we had a backlog over Christmas.

Express Delivery is £6.99 for next day delivery.

Have you considered buying the treats from Amazon so you get them delivered using your Prime membership if you pay for that.

We will be looking into our delivery this year to make improvements, so we will take on board your feedback.

Please do get in touch with us if you feel there is anything we can do to make this right for you. info@thrivepetfoods.com

All the very best,
Thrive

Rated 5 out of 5 stars

Zennor the cat approves!

My cat absolutely loves thrive. I don’t know what they put in it, but it’s her favourite treat by far. It’s a bit expensive, but a little goes a long way. I buy the big tubs as they work out cheaper, then decant into the little tubes so I can decant a little at a time. Our most recent order went astray (fault of courier) and the customer service from Thrive was outstanding. I was really impressed.

December 1, 2025
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Reply from Thrive Pet Foods

Thank you so much for taking the time to leave this review about Thrive products and the service you have received.

The secret is - we don't add any nonsense! The animals know ;-)

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