Thyme Reviews 8

Awful experience shopping with them and such a shame as I’ve supported them for many years now. I will not be shopping again. When you’re charging the prices they are it cannot be this way with inefficient shipping, non answered emails and questions in the emails that did get answered. You’re charging premium price you should be able to deliver very basic service

This is a review of the Bertioli line by Thyme. I ordered the Water Meadow Breathing Balm and was shocked to find the jar barely over half full. For a full-size product, that’s simply not acceptable. I contacted the company three times and received no response. Based on this experience, I can’t recommend Bertioli by Thyme. Until they improve both product quality and customer service, I’d suggest looking elsewhere.

Having just spent a magical getaway for my partners birthday in this glorious retreat we really couldn’t be more impressed. Every staff member made us feel special and always well looked after, achieving that perfect balance of unobtrusive discretion & interest in us, little thoughtful touches throughout adding to the feeling of occasion, it all felt appealingly homely and relaxed whilst still being a treat. The perfect place to kick back and unwind - the pool was a particularly welcome addition in the mini heatwave whilst a potter around the immaculately cared for gardens, bike ride into the village and a relax with book & glass of excellent wine in a cozy nook meant that after a few days we felt thoroughly rested & recuperated. The food was particularly good! and needs a separate mention, not overly fancy yet so well thought through and executed it achieved continual comments of ‘we never want this to end’ from both of us. We would recommend the pub which carried on those high standards. The upgrade was the cherry on the cake, and truly appreciated - thank you! We’ll be back.

Terrible service the staff were bored and disinterested. Went there for a Sarah Raven course.
Lunch was included which was awful. The staff clearly resented us being there. It was very expensive to be on the course and the last straw was a silly older waiter yelling after me to pay for a small bottle of still water that had been left out I assumed for customers use. I won’t be going back

Despite bad weather Thyme in Southrup was a haven of beauty, taste, comfort and style. My daughter and I had the most incredible spa experience at the Thyme Bothy - a unique and holistic breathing, massage and heat treatment, delicious meals at the Swan and the Ox Barn and wandered through the nursery gardens knowing that what was currently spouting would be on our table that evening. Our rooms were beautiful, comfortable and decorated with Bertioli fabrics. Beds soooo comfortable. We couldn’t fault a thing!

We spent two July days at Thyme. This English Country Inn excels in comfort, exquisite food, and visual beauty. The staff greeted us with warmth and quickly made it known that they would tend to our every need. Our luggage was whisked to our rooms, dinner reservations booked, map of the grounds provided, and all questions graciously answered. Walking through the buildings, the attention to detail is immediately apparent. There are flower arrangements on window sills, decorative light sconces illuminating the way, garden sculptures beside paths, bottles of water and freshly made snacks in the rooms. The Boutique is stocked with beautiful table linens created from the owners floral watercolors. Carefully curated housewares, books and some clothing also make for enjoyable browsing. We enjoyed our day before we realized that the culinary experience would rocket us into a whole new stratosphere. The dining experience alone makes the trip to Thyme memorable but if you get a chance to stay in one of the beautifully decorated rooms and walk among the landscaped grounds (including the Norman era church) seize the opportunity.

I’ve just taken a delivery of ceramics from Thymes Bertioli farmhouse range which are wonderful. I was worried about ordering two delicate pieces of pottery online but they arrived well protected and beautifully packaged. I’d really recommend shopping with Thyme and I’ll be back shopping with them again soon, thank you.

A wonderful experience in luxurious surroundings. The best massage and facial I have ever had and delicious food at the local pub. I will be back and look forward to seeing all the new ideas they have in the pipeline - home furnishings, luxurious outfits and more wonderful Aurelia products.