I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
Company replied
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
Company replied
Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
Company replied
Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ticketek UK
Hi,
Thank you for your feedback! We’re glad to hear your transaction was quick and easy. We really appreciate you taking the time to leave a review 😊
greal quick and easy very efficsant
January 31, 2026
Unprompted review
Reply from Ticketek UK
Hi,
Thank you for your feedback! We’re delighted to hear you found the process quick, easy, and efficient. We really appreciate you taking the time to share your experience 😊
Too difficult to navigate on an iPad
Too difficult to navigate on an iPad, can’t save the tickets to my wallet. Absolutely painful but the only place I can get the tickets I need 👎
January 28, 2026
Unprompted review
Reply from Ticketek UK
Hi there,
Thanks for taking the time to share your feedback. We’re sorry to hear that you found the website difficult to navigate on an iPad and had trouble saving your tickets to your wallet, we understand how frustrating that can be.
We’re always working to improve the experience across all devices, and your comments have been passed on to the relevant team. If you’re still having issues accessing your tickets, our customer support team would be happy to help and ensure you can view them without any problems.
Thank you for your patience, and we appreciate you choosing to book with us.
Stop Spamming
I already left Ticketek a 1* review after an appalling experience buying a ticket from them, where pretty much everything they could do wrong, they did do wrong.
Over 18 months later, Ticketek still spam me with their email newsletter I never signed up for and despite me unsubscribing multiple times.
January 22, 2026
Unprompted review
Reply from Ticketek UK
Hi AH,
Thank you for your feedback, and we are sorry to hear this issue has continued.
We understand how frustrating it is to keep receiving emails after unsubscribing, particularly following a poor experience. This is not something we want for any customer.
We encourage you to contact us directly with the affected email address so this can be investigated and resolved.
Best,
Ticketek UK
Found it very easy to view and purchase…
Found it very easy to view and purchase the tickets
December 20, 2025
Unprompted review
Reply from Ticketek UK
Hi,
Thank you so much for your feedback! We’re thrilled to hear that you found it easy to view and purchase your tickets. We hope you enjoy the event and look forward to seeing you again soon!
Best regards,
Ticketek UK Team
Can't print tickets at home. Forced to use poor App
Being forced to have a smart phone for e-tickets rather than having the option to print them at home is a reason never to go to a Ticketek event ever again. Customers should be able to choose! What if I don't have a smart phone?
January 12, 2026
Unprompted review
Reply from Ticketek UK
Hi Dave,
Thank you for your review.
We completely understand that not everyone has access to or wants to use a smartphone, and we appreciate your point about having a choice.
Ticket delivery methods are set in line with event and venue requirements, and in some cases tickets are issued digitally only.
That said, we recognise this does not suit everyone, and your feedback has been shared with the relevant team for consideration.
Thank you for taking the time to raise this and appreciate hearing different perspectives as we continue to work to improve our customer experience.
Best,
Ticketek UK
I paid extra for refundable tickets and not refunded
I paid extra for refundable tickets . Refused to accept form because I did not have a doctor's certificate for diarrhea and vomiting on the day, which could have been contagious and I was the car driver for the family. Will not do this again. Pointless paying extra.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Jacqueline,
Thank you for your feedback.
We understand how upsetting it is to feel unwell and then find your refund claim cannot proceed without specific documentation. Refund protection is provided by a third-party partner and claims are assessed strictly against their terms, which can feel restrictive in situations like this. Your feedback is important and will be shared with the relevant team for review.
We are sorry this experience has left you disappointed and appreciate you taking the time to let us know.
Best,
Ticketek UK
Awful company, everything is on-line…
Don't ever buy insurance through this company on your tickets, we are having a nightmare with them, took out insurance for westonbert lights at Xmas unfortunately my grandson had become ill with a visit to the e.r, emailed them if we could chance the dates but no we had to go through the refund route so bought more tickets on a separate date hoping then to get a refund, went to venue was lovely, then started the refund, want e.r report on grandson, want my relationship with said grandson on paper so sent off daughters birth certificate and grandson but (it gets better) my surname is different now than what it was when my daughter was born as I remarried, now I have to send them my marriage certificate to prove my name change,
Think next they will want the blood of my first grandchild,
Or a sacrificed lamb or something, you seriously can't make this sh*thole up!
December 21, 2025
Unprompted review
Reply from Ticketek UK
Hi Debra,
Thank you for taking the time to share your experience, and we are very sorry to hear how frustrating and upsetting this process has been for you.
We completely understand how difficult it must feel to provide extensive documentation during what was already a stressful time involving your grandson’s illness. Refund protection is administered by a third-party provider, and their claims process does require specific evidence to validate eligibility, which we appreciate can feel excessive and exhausting in situations like this.
Your feedback is important, and we will ensure your comments about the claims experience are shared with the relevant teams.
We are glad to hear you were able to enjoy the event itself, but we are genuinely sorry that the refund process caused so much distress.
Best,
Ticketek UK
Easy enough to buy tickets but then…
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel ticket as it was inferred early in the process that this was possible - ticket is for March 2027 - only to find on the app a list of qualifying reasons for cancellation… and I didn’t qualify. I’m now stuck with a ticket for 14 months time in a seat which isn’t going to be ideal. I will still go, I’m an OAP and had to dig deep for the ticket in the first place. I found the whole experience quite off putting.
January 7, 2026
Unprompted review
Reply from Ticketek UK
Hi Beverley,
Thank you for your reply.
We are sorry to hear the seat selection and cancellation process left you feeling stuck and disappointed, especially after investing in a ticket so far in advance.
We completely understand how off-putting that can feel, particularly when options are not easy to find or do not work as expected. Refund protection and qualifying claim decisions are managed by a third-party partner, which can sometimes feel restrictive from a customer perspective.
Your feedback has been passed to the relevant team for review. We genuinely appreciate you taking the time to highlight this and hope you enjoy the event when March arrives.
Best,
Ticketek UK
Christmas light trail in Edinburgh…
Christmas light trail in Edinburgh cancelled twice. The first time I had to contact the venue directly to rearrange as ticketek did not make it possible to do it via the app and contacting them via the option in the app resulted in an email from Singapore ticketek saying it wasn't their issue.
Venue got me a new ticket. Second ticket was cancelled on 10 December which I returned on ticketek app the same day for a refund and have not received any refund as of 8 January, just an email stating they have a high volume of requests and will answer soon, that was 6 days ago. They still have my money.
December 10, 2025
Unprompted review
Reply from Ticketek UK
Hello and thank you for your feedback and for outlining your experience.
We understand how frustrating this situation has been. We have requested your booking information so that our dedicated team can investigate the refund delay as soon as possible. Once the review has been completed, we will be in touch with an update.
Enjoyable light trail
Good value for Christmas Light trail at Wimpole Hall. Probably the best we have been to so far. Drinks etc on site were expensive, but optional.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Paul,
Thank you for the positive review!
We are so glad you enjoyed your time at Christmas Lights at Wimpole Hall and hope to welcome you back to another event soon!
Best,
Ticketek UK
Terrible
Terrible, you have to authenticate every time you need to access or change what you are looking for
January 4, 2026
Unprompted review
Reply from Ticketek UK
Hi Maggie,
Thank you for your review!
We’re sorry to hear about the frustration caused by having to authenticate each time you access or update your account.
Your feedback is noted, and we’ll continue to look for ways to make the experience smoother for our customers.
Best,
Ticketek UK
Very difficult to navigate
January 2, 2026
Unprompted review
Reply from Ticketek UK
Hi Rex,
Thank you for your review.
We’re sorry to hear you found the site difficult to navigate. We appreciate your feedback and will use it to help improve the experience for our customers.
Best,
Ticketek UK
Really easy to use and set up an account
January 2, 2026
Unprompted review
Reply from Ticketek UK
Hi Carol,
Thanks for your review!
We’re glad to hear you found the site easy to use and setting up an account straightforward.
We hope you enjoy the event!
Best,
Ticketek UK
Automated help service /website probs
Had to use automated help service because website would not work -didn’t show all ticket options.
Did take several emails to get matter sorted but got there in the end-would have been quicker and more pleasant if I could have spoken to a real person.
Also ended up paying for parking £10 as booking made within 24 hrs of event and NatTrust membership option not available because of delay in getting onto website.
January 2, 2026
Unprompted review
Reply from Ticketek UK
Hi Lindsey,
Thank you for taking the time to leave a review and share your experience!
We’re sorry to hear about the difficulties you faced with the website and that it took longer than it should have to resolve your booking. We understand how frustrating it can be when you just want quick, clear support, and we appreciate your patience while the issue was sorted.
Your feedback about ticket options, parking, and access to membership benefits is really helpful, and we’ll be passing this on to help improve both the website experience and our support processes going forward.
Best,
Ticketek UK
No problems at all
No problems at all, all smooth. Friendly staff at the event. Throughly enjoyed, Thanks
January 2, 2026
Unprompted review
Reply from Ticketek UK
Hi Aisha,
Thanks so much for your lovely review!
We’re really pleased to hear everything went smoothly and that you enjoyed the event.
It’s great to know the staff made a positive impression too!
Best,
Ticketek UK
I booked an event online and…
I booked an event online and unfortunately I made a mistake.
I booked 4 tickets instead of 2.
I contacted the customer support of Ticketek Uk, and they immediately sent me a refund. I am more than satisfied with their service and the quality of their help.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Joelle,
Thank you very much for taking the time to leave such a kind review!
We’re really pleased to hear that our team was able to help resolve things quickly for you and that you were happy with the support provided.
Best,
Ticketek UK
Very easy booking system
Very easy booking system, I was able to purchase what I needed quickly with no issues.
January 1, 2026
Unprompted review
Reply from Ticketek UK
Hi Jovairia,
Thank you for your review!
We’re glad to hear that you found our booking system quick and easy to use.
Best,
Ticketek UK
Easy to navigate.
December 27, 2025
Unprompted review
Reply from Ticketek UK
Hi Christine,
Thank you for your review!
We’re glad to hear you found the site easy to navigate.
We really appreciate you taking the time to share your feedback!
Best,
Ticketek UK
Not accurate information
The tickets were easy to select and buy
THE DATES AND LOCATION IN THE DESCRIPTION ARE COMPLETELY DIFFERENT TO THE DATES AND LOCATION ON THE TICKETS .
December 30, 2025
Unprompted review
Reply from Ticketek UK
Hi Mrs Cole,
Thank you for your feedback!
Sometimes this can happen due to a visual glitch, so please contact us via email and we can fix this for you and ensure everything is correct.
We will look forward to your email!
Best,
Ticketek UK
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.