I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
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Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
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Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Ticketek UK
Hello Debbie,
Thank you for your feedback!
We always aim to provide a great customer experience and are sorry to hear you feel this way.
Please email us with the details of your complaint, and we’ll do our best to help resolve the situation.
Best,
Ticketek UK
A bit disappointed that we as National…
A bit disappointed that we as National Trust Members had to pay the “extortionate”parking charge!!!
The trail was wonderful though !
December 30, 2025
Unprompted review
Reply from Ticketek UK
Hi Catherine,
Thank you for your review!
We’re glad to hear you enjoyed the trail!
We understand your concerns regarding the parking charge. Parking fees are set by the venue and are standard for managing spaces and facilities.
We are glad that you enjoy the event!
Best,
Ticketek UK
I spent £106.65 on xmas experience at…
I spent £106.65 on xmas experience at westonbirt for Fri 19h December including 3 x entries, car parking and rides. I even paid extra for cancellation on top. I booked it a week in advance. Unfortunately on the day of the visit my son became ill and he had a fever and terrible cough and cold not attend. We had no one to help us so had to cancel and thought because we paid extra we were covered. On completing the cancellation form it states you need a doctors note. This was impossible to get a doctors note on Friday night. Still havent had anything back from ticketet.
December 19, 2025
Unprompted review
Reply from Ticketek UK
Hello,
Thank you for your message! We’re very sorry to hear about your son being unwell and completely understand how frustrating this situation must be.
Please note that our policy does not allow exchanges or cancellations within 24 hours of the event. Refundable tickets do have their own terms and conditions, which include requirements such as a doctor’s note for illness-related cancellations.
If you have any further questions or supporting documents, please do email us, and we can review the situation in line with the policy!
Best,
Ticketek UK
Great app
Great app, really easy to navigate and clear instructions
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Stacey,
Thank you for the positive review!
We are really glad to hear you found the app easy to navigate and the instructions clear, this is exactly the kind of experience we aim for.
We appreciate you taking the time to share this and hope you have a brilliant time at your event!
Best,
Ticketek UK
Easy to follow insructions
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Penny,
Thank you for the review!
We are really pleased to hear you found the instructions easy to follow. We appreciate your feedback and hope you enjoy your event!
Best,
Ticketek UK
Easy to use app
I was directed to this business and application when booking a National Trust property Christmas light show.
The application works very well and it’s easy to move e-tickets into the phone’s wallet.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Henry,
Thank you for the review!
We are glad you found the instructions clear and easy to follow.
We truly appreciate you taking the time to share this, and we hope you have a wonderful time at your event!
Best,
Ticketek UK
The site was very easy and straight…
The site was very easy and straight forward to book tickets.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Laura,
Thank you for your review!
We are really glad you found the website easy and straightforward to use. We appreciate your feedback and hope you enjoy the event!
Best,
Ticketek UK
I accidentally bought 4 tickets but…
I accidentally bought 4 tickets but only needed 2, got my refund following day for ticket's, was very helpful as wasn't cheap.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Donna,
Thank you for sharing your experience!
We are so glad we could help resolve the ticket mix-up quickly, and it is great to hear your refund was processed the next day especially for a higher-value purchase.
We appreciate your feedback and hope to assist you again in the future!
Best,
Ticketek UK
Very easy to navigate and purchase.
Very easy to navigate and purchase.
December 29, 2025
Unprompted review
Reply from Ticketek UK
Hi Aileen,
Thank you for the review!
We are really happy to hear you found the site easy to navigate and use for your purchase.
We appreciate you taking the time to share this, and we hope you enjoy your event!
Best,
Ticketek UK
Website couldn’t cope
Website couldn’t cope with the amount of traffic using there site trying to purchase tickets to see the Christmas lights at Leeds castle manage to select everything I need then went to purchase the tickets then the fun began with Ticketek kept throwing us back to the basket when purchasing through PayPal then when tried in a new browser the site said there were no more tickets apart from £40 ones luckly for me I went back to the window we’re I had the tickets in the basket and tried again and this time the purchase went through after 30 minutes of stress I hope someone from ticketek uk reads this and upgrades there website to deal with the amount of traffic there website attracts as there is no telephone number to actually speak to a human being when your having trouble/problems.
December 27, 2025
Unprompted review
Reply from Ticketek UK
Hi Jonathan,
Thank you for the review.
We completely understand how frustrating it is to be pushed back to the basket, especially when trying to pay quickly during busy sales like Christmas Lights at Leeds Castle. We are genuinely glad you were able to complete your purchase and secure your tickets in the end, though we appreciate it should have been much smoother from the start.
Your feedback about website performance and easier access to support has been passed on to the relevant teams for review and improvement.
Thank you again for taking the time to let us know, we truly appreciate it, and we hope the event itself was magical and worth the wait.
Best,
Ticketek UK
Event cancelled, can't get refund
Event was cancelled by event host. I was told by email that I had to download the app to reschedule or refund my ticket. Downloaded app, but reschedule or refund option doesn't exist. Very frustrating
December 10, 2025
Unprompted review
Reply from Ticketek UK
Hi Ruth,
Thank you for the review.
We understand how disappointing it is when expected options are not visible in the app. We will share your comments with the relevant team so this can be reviewed.
If your event has been cancelled, please contact us directly with your booking reference and we will make sure it is looked into as a priority.
Best,
Ticketek UK
Easy to navigate and purchase
Easy to navigate and purchase, just too much booking fee. Should just be a transaction fee and not per ticket.
December 26, 2025
Unprompted review
Reply from Ticketek UK
Hi Clive,
Thank you for the review!
We are glad you found the site easy to navigate and use. We understand your concerns around the booking fee structure, and we truly appreciate you sharing this and it has been passed on to the relevant team for review.
We hope you have a great time at your event!
Best,
Ticketek UK
Easy to book
December 27, 2025
Unprompted review
Reply from Ticketek UK
Hi Laraine,
Thank you for the feedback!
We are so happy to hear you found the booking process easy. We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
Clumsy booking method for the less digital-savvy
I have bought Leeds Castle (LC) visitors passes for my grand children for many years, and 2 years ago took them to the Christmas Lights at Leeds Castle, booking through the LC site. It was straightforward. This year to my dismay, without any warning from LC website, when I tried to book tickets I was taken directly to Ticketek, a site I have never come across. I didn't trust it to not be a scam, as I have already said - it was without any warning from LC website that they had changed their booking methods by hiring this Ticket managing business. Ticketek 'Register' link was not immediately obvious on their first page, it was off the screen and I had to scroll down. All this might be 'second nature' to a young, digital savvy customer, but I am 76, although I would say that I am somewhat digital savvy, having been an IT teacher in the early days of computers in schools. All this clumsy website linking took ages, and if it hadn't been that I had promised my grand children the Leeds Castle Lights as a treat I would have given up in annoyance and taken them somewhere else. I was so annoyed and tired that I couldnt be bothered to claim the free parking (I had joined the Leeds Castle regular ticket holders last October for my grand children) expecting that I could sort this out on arrival. The lady in the Ticketet booth at LC was pleasant enough, but was not interested in arranging for my refund of £7 parking. She did listen to my feedback (similar to this) and seemed to realise that Ticketek need to rethink their website to suit the older generation because I expect that many. many of their potential customers will be grand parents who are less trusting of QR codes, websites and such like. Ticketek need to explain this to the companies (eg LC) for whom they offer their services and instruct these companies to include a warning on their website that their customers will be redirected to the Ticketek booking service. I do not think that I am alone in being suspicious that Ticketek is not a scam.
December 26, 2025
Unprompted review
Reply from Ticketek UK
Hi Sylvia,
Thank you for the review.
We apologise for the frustration this caused, especially when booking a special treat for your grandchildren. We understand that being redirected without clear notice, along with having to scroll to find the registration link, made the process feel less intuitive than it should have been.
Your feedback regarding clearer communication and improved accessibility for older customers has been passed on to the relevant team for review.
We truly appreciate you taking the time to raise this and hope the lights at Leeds Castle created some magical memories despite the difficult start.
Best,
Ticketek UK
Reply from Ticketek UK
Hi Carole,
Thank you for feedback!
We are glad to hear you found the process easy and efficient to use, and hope you enjoy your event!
Best,
Ticketek UK
Easy to negotiate
Site is really easy to negotiate even when I'd made a mistake it was simple to backtrack and correct it!
December 22, 2025
Unprompted review
Reply from Ticketek UK
Hi Kezza,
Thank you for the review!
We are really glad to hear you found the site easy to navigate, and it is great to know that correcting a mistake was simple and stress-free.
We appreciate you sharing your experience and hope you enjoy your event!
Best,
Ticketek UK
Can't register on tickettek
Can't register on tickettek, no answer on phone line or online. Scam company
December 23, 2025
Unprompted review
Reply from Ticketek UK
Hi Rebecca,
Thank you for the review and we sorry to hear about the difficulties you experienced.
We understand how frustrating it can be when you are unable to register or reach us when you need support.
This certainly is not the experience we want for our customers. If you are still having trouble, please try contacting us through our online support form with details of the issue so we can assist you as quickly as possible.
We appreciate you bringing this to our attention and hope we can help resolve this for you.
Best,
Ticketek UK
Botanic Gardens Lightshow
Easy to follow site which allowed me to book tickets for the right day and show
December 21, 2025
Unprompted review
Reply from Ticketek UK
Hi Helen,
Thank you for the feedback!
We are so pleased to hear you found the site easy to follow and were able to book tickets for the right day and show without any issues.
We hope you have a fantastic time at the event!
Best,
Ticketek UK
Poor
Poor - really annoying and clunky site - refused to accept my surname repeatedly. After having spent 15 mins and changed my surname to suit the site it eventually let me in - however once tickets were bought - continually trying to sell you something else you don't want there were at least 8 'offer' that you have to click though....
- if possible avoid...
What happened to one click payment????????
December 22, 2025
Unprompted review
Reply from Ticketek UK
Hi John,
Thank you for the review and we are sorry to hear how frustrating your experience was.
We understand how annoying it can be to have difficulties entering personal details and then feel overwhelmed by additional prompts during checkout. This is not the smooth experience we aim to provide.
Your comments have been shared with our team so these issues can be reviewed and improvements can be made.
We appreciate you raising this and thank you for letting us know where the process fell short.
Best,
Ticketek UK
The lights were fantastic and we all…
The lights were fantastic and we all had a great time
December 21, 2025
Unprompted review
Reply from Ticketek UK
Hello Sukru,
Thank you for sharing your feedback!
We’re really pleased to hear you enjoyed the lights and had a great time.
We hope to help you create many more memorable experiences in the future!
Best,
Ticketek UK
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