I ordered a car parking ticket for Blenheim palace Christmas market but the order did not process correctly and although I was debited the £12.50 no ticket arrived. After 24hrs of trying to see where... See more
Company replied
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Review summary
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Reviews shaping this summary
Experience was fine, I couldn’t see what the view was like from the seat and the ambiguity of “one of your seats may have an obscured view”, that I had to agree to before I could continue. Is this... See more
Company replied
Easy enough to buy tickets but then realised my seat wasn’t ideally positioned. I tried every way I could find to change my seat but couldn’t find anywhere to do it. Gave up and decided to cancel tick... See more
Company replied
Worse to nice experience [initially given 1 rating and now to 4 rating ] since after booking tickets the team reached out asking for additional amount, and i was fine to proceed. Again in sometime... See more
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Company details
Written by the company
Ticketek is a global leader in ticketing and technology with 40+ years’ experience ticketing major international events and partnering with the world’s premier venues. We put fans and innovation at the heart of everything we do.
Contact info
United Kingdom
- ticketek.co.uk
3.5
Average
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use and understand
Easy to use and understand. No problems encountered at all.
December 3, 2025
Unprompted review
Reply from Ticketek UK
Hi Rebecca,
Thanks for your review!
We’re delighted to hear you found our service easy to use and straightforward. We appreciate your feedback!
Best,
Ticketek
Superb Experience
Easy to use for your tickets and a trustworthy experience. Many Thanks 😀
December 4, 2025
Unprompted review
Reply from Ticketek UK
Hi Avril,
Thanks for your review!
We’re thrilled to hear you had a smooth and trustworthy experience with your tickets. We really appreciate your feedback!
We hope you enjoy the event!
Best,
Ticketek
The booking fee is extremely high and…
The booking fee is extremely high and represents zero value for money. I suggest that the ticket price reflects all costs associated with the event and therefore no additional costs, including the service fee which creeps in at the end of the process.
December 3, 2025
Unprompted review
Reply from Ticketek UK
Hi Jonathan,
Thanks for your review!
We understand your concerns regarding the booking fee. Please note that the booking fee is a standard charge across the industry and helps cover the costs of processing payments, maintaining our secure platform, and providing customer support. This allows us to keep the ticket price itself as low as possible while ensuring a safe and reliable service.
I hope this helps!
Best,
Ticketek
The customer service team were amazing
The customer service team were amazing! Best customer service I’ve had in a long while. They changed the date for a large group booking and confirmed everything in a very efficient manner. Great service!
December 3, 2025
Unprompted review
Reply from Ticketek UK
Hello Ceri,
Thank you so much for your lovely feedback!
We're really happy to hear that our customer service team made the process smooth and efficient for your group booking.
We truly appreciate you taking the time to share your experience. We hope you enjoy the event!
Best,
Ticketek UK
Easy to book
December 2, 2025
Unprompted review
Reply from Ticketek UK
Hello Debbie,
Thank you for your review!
We’re really glad to hear you found the booking process easy.
We hope you enjoy the event!
Best,
Ticketek UK
Website misled me
Website misled me, lost £180 on tickets - birthday ruined. I typed in backyard cinema Manchester (after seeing instagram advert) bought 7 tickets, the website search allowed me to book under backyard cinema Manchester, the tickets came for London which I cannot travel to, emailed them don’t know if they will refund - misled me - left me out of pocket and birthday plan ruined
November 1, 2025
Unprompted review
Reply from Ticketek UK
Hello Annie,
I’m really sorry to hear about your experience — especially with it being for a birthday celebration. I completely understand how frustrating and disappointing this must have been.
I do want to clarify that our terms and conditions don’t allow exchanges between different events or locations, as each event is managed separately. That said, we absolutely want to make sure your case is properly reviewed.
If you’ve already emailed us, our team will pick this up and assess the situation as soon as possible.
Best,
Ticketek UK
Great customer service
Great customer service. Never had such ease arranging tickets. Thank you
December 1, 2025
Unprompted review
Reply from Ticketek UK
Hi Ann,
Thank you for the positive feedback!
We are so glad you found it easy to book your tickets and had a pleasant customer service experience with us.
We hope you have a great time at the event!
Best,
Ticketek UK
Fast and easy process.
Fast and easy process for choosing seats and making payment.
November 30, 2025
Unprompted review
Reply from Ticketek UK
Hi Neill,
Thank you for the positive feedback!
We are glad to hear you found the seat selection and payment process fast and easy.
We appreciate you choosing us and hope you enjoy the event!
Best,
Ticketek UK
I’ve had my pants pulled down
Early bird tickets were advertised at £45 each and I bought tickets as soon as they were launched. There was no option for any early bird tickets and had to pay the full price. Don’t advertise an early bird if there wasn’t one. Also, t’s & c’s stated £2 transaction fee but on buying tickets, £6 per ticket was added to the final price… I feel like I’ve had my pants pulled down when alls said and done!
December 1, 2025
Unprompted review
Reply from Ticketek UK
Hi Paul,
Thank you for the feedback.
We are sorry to hear you were disappointed with the pricing and fees. Early bird allocations are limited and can sell out quickly, which may be why they were no longer available at the time of your purchase.
In regards to the fees, we appreciate you highlighting this and will pass your comments to the relevant team for review.
We understand your frustration and appreciate you taking the time to share your experience.
Best,
Ticketek UK
Order email would help!
Ok making the online purchase but still haven’t had any kind of order confirmation via email 24 hours later. Leaves you in limbo wondering if you’ve been scammed or if the order actually went through
December 1, 2025
Unprompted review
Reply from Ticketek UK
Hi Richard,
Thank you for the review.
We are glad the booking process itself went smoothly, but we are sorry to hear you have not received your confirmation email yet.
Please rest assured that your order will have gone through if payment was successful. Our team is here to help and if you still have not received your confirmation, please contact us directly and we will be happy to look into this for you and make sure everything is in order.
Best,
Ticketek UK
£40 I’m transaction fees is disgusting!
£40 In transaction fees is disgusting!
December 1, 2025
Unprompted review
Reply from Ticketek UK
Hi Laura,
Thank you for the feedback.
We are sorry the transaction fees felt too high, we appreciate the feedback and will make sure it’s shared with the relevant team.
Best,
Ticketek UK
Easy to book
It was so easy to book tickets especially as my daughter has a disability and I am her essential carer. On many sites it's hard to access a carer's ticket even though she has an "Access Card" so I am grateful that it was so easy on this site. Well done.
November 30, 2025
Unprompted review
Reply from Ticketek UK
Hello Julie,
Thank you so much for your lovely feedback!
We’re really glad to hear the booking process was smooth for you and that accessing a carer ticket was straightforward — that’s exactly how it should be.
If you ever need support with future bookings, we’re always here to help.
Best,
Ticketek UK
Good process apart from technical errors …
Queue time was short and ticket options were clear. I was using an IPad and then an iPhone as I was out and about when sale opened and ran into some technical problems. Having selected tickets when I went to move on I was not allowed access with an error message saying VPN or iCloud settings were wrong. I tried again in my phone and got through to basket fortunately tickets were still available but frustrating for a while . Payment went well no no issues with the process just being denied access twice
November 30, 2025
Unprompted review
Reply from Ticketek UK
Hello Kevin,
Thanks for taking the time to share this — we're really glad the queue was quick and the ticket options were clear, but we’re sorry you ran into those technical issues along the way!
That VPN/iCloud access error can pop up sometimes if the device security settings block certain connections, and we know how frustrating that is, especially when you're trying to buy tickets on the move.
We’re happy you were eventually able to get your tickets without losing your selection, but if you ever run into anything like that again, feel free to reach out and we can help get you through quicker.
Best,
Ticketek UK
Very easy to access tickets and clear…
Very easy to access tickets and clear pricing
November 30, 2025
Unprompted review
Reply from Ticketek UK
Hello Leah,
Thank you for your review!
We’re so glad to hear everything was easy to access and the pricing was clear.
That’s exactly the experience we aim to deliver.
We hope you enjoy the event!
Best,
Ticketek UK
very well informed on how to down load…
very well informed on how to down load tickets extra before the arrival at venue due to poor internet signal ,great bit of information to receive,tickets work a treat to
November 30, 2025
Unprompted review
Reply from Ticketek UK
Hello Michael,
Thanks so much for the feedback!
We’re really glad the guidance helped and that everything went smoothly for you on the day. Enjoy the event, and thanks for taking the time to share your experience with us!
Best,
Ticketek UK
It was easy to book tickets
It was easy to book tickets. The pricing was clear and easy to understand.
November 28, 2025
Unprompted review
Reply from Ticketek UK
Hello Lynn,
Thank you for your feedback!
We’re glad to hear that the booking process and pricing were clear and straightforward for you.
We hope you enjoy the event!
Best,
Ticketek UK
Ticket purchase cost of parking absurd
Ticket purchase was ok but to charge £10 for parking on the day for 3 National Trust Members for over 25 years was very annoying and upsetting
We could not book until the day and to impose this charge in my mind was very wrong!
November 28, 2025
Unprompted review
Reply from Ticketek UK
Hello Michael,
Thank you for your feedback!
We completely understand your frustration regarding the parking charges. While the event tickets and parking are separate, it’s always key to book parking in advance when possible to avoid additional charges on the day. We appreciate you sharing your experience and hope it doesn’t overshadow your visit.
Best,
Ticketek UK
The event I booked onto got cancelled
The event I booked onto got cancelled. I received a message explaining I would hear further details via email but still haven’t heard anything. Where is my refund.
November 27, 2025
Unprompted review
Reply from Ticketek UK
Hello Taliyah,
We completely understand your frustration and apologise for any inconvenience caused. Communications regarding the cancelled event were sent out via email, and refunds can usually be processed directly through the app.
If you haven’t received your refund yet, you can either try via the app or email us your details, and we can process it manually for you.
Best,
Ticketek UK
Easy process, great app
Very easy process to follow, good website, app is handy to have as clear area for purchased tickets
November 28, 2025
Unprompted review
Reply from Ticketek UK
Hello Chris,
Thank you for your feedback!
We’re glad to hear that you found the booking process straightforward and that the app has been helpful for keeping track of your tickets.
We hope you enjoy the event!
Best,
Ticketek UK
Purchased Blenheim Christmas Palace…
Purchased Blenheim Christmas Palace ticket. As I already have an annual pass wasn't immediately aware I was purchasing from Ticketek and not directly from Blenheim and so took a while to establish I needed to open an account. Once that was realised, was easy to order, make payment (for parking) went through quickly and easily and confirmation received promptly.
November 25, 2025
Unprompted review
Reply from Ticketek UK
Hello Wendy,
Thank you for sharing your experience!
We’re pleased to hear that once the account setup was sorted, your booking, payment, and confirmation all went smoothly.
We appreciate your patience in navigating the process!
Best,
Ticketek UK
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