Ticketmaster Poland Reviews 888

Back my money! this is
The company changes the rules without warning! Scammers! Get my money back!

I've heard a lot of bad feedback about Ticketmaster and the delayed refunds for canceled events. But I am positively surprised - good contact with the staff and a quick refund for the relocated Kiss concert.

Still waiting for refund promised in March...

no info, no sla, no updates..

just like that got email, offering me a voucher when it was agreed that over 1200zl will be refunded within 14 days.

Absolutely terrible.

After the coronavirus pandemic happened, I reached out to them via the form on their website telling them I will not be able to go to the concert since I cannot cross the borders and I would like a refund. I got no answer, so I wrote another one. Still no answer. I tought OK, they are probably working from homeoffice and it will take some time. So I messaged them on facebook if anyone can help me. No answer. I received an emai after A MONTH (!!!!!!) telling me that nothing can be done and I cannot return the tickets despite information on their website saying I can return them if I cant make it and that I can contact insurance company if I want my money back and if the show gets cancelled, I will receive an email with further information on how to get a refund. Well....

After a few days I received another email saying the show has been canceled. And thats it. No further information on how to get a refund. Nothing. So I wrote another mail. I guess I will have to wait another month.

Do not purchase your tickets via this website.
No customer service and false information on their website.

Super , Super

First things first Ticketmaster should rename their company to Scammaster.

I purchased Red Impact Festival tickets to the Impact Festival in Krakow Poland for June 2017. These tickets included tribune seats for the value of 330zl/90$.

According to the arena map provided at the time of the purchase these tribunes were located in section A, which is in the inner circle of the arena for the value of 330zl/90$.

When I received my tickets, I noticed that I was placed in sections C2 and C4 which is located in the far outer circle of the arena. Therefore, if I check the arena seating map for these sections prices ranged from 199zl/50$ to 249zl/66$.

I was very confused why I received these seats because I was expecting to sit in the inner circle. Then two weeks before the event Ticketmaster updated the seating map on their website and changed all the prices of the seats. Now 330zl/90$ seats became 399zl/105$ and the 249zl/66$ seats became 330zl/90$. It was like they decided the seats are too valuable and gave me worse seats for the same value.

Simply it’s like buying a 55-inch TV and receiving a 30-inch upon delivery because they realized the value of 55-inch was too big for the price.

I feel like I took part in a lotto with Ticketmaster’s service. If I knew they were going to do this I could have bought the same seats for much cheaper instead of buying their so-called packet.

Lastly, Ticketmaster doesn’t provide any customer service. There is no way to contact them and they never respond to any phone calls or queries.