I really struggled to find a reliable window cleaner after moving into my new house, until I came across TIDAL. Best window cleaners I’ve ever had, windows are always left sparkling clean. Also clean... See more
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Review summary
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Reviews shaping this summary
Kevin is efficient, lets me know by text 24 hours beforehand. My windows always look sparkling clean, after he’s cleaned them. Kevin noticed that my gutters need cleaning too, so when he visits next... See more
Window cleaner (David Robinson) & his assistant arrived as booked for our very first window clean through Tidal Services. They were quick but didn't rush & did a thorough clean, including window sills... See more
Company replied
Since moving into our new home in Yate a year or so ago we’ve been pleased to use Tidal Cleaning Services for window cleaning. They have been consistently efficient, thorough, and genuinely profession... See more
Company replied
Company details
Written by the company
A window cleaning franchise network throughout the UK
Contact info
4.6
Excellent
364 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 2 weeks
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Reply from Tidal Services
Thanks so much! We’re thrilled you chose Tidal and that you’re happy with the professional service 😊
– Tidal
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Been using Tidal window cleaning for a…
Been using Tidal window cleaning for a year now I've downloaded the app I've put my bank card on it when the job is due they notify me of the date and take the fee from my bank when the job is done very reliable and professional company u can pick how often u want ur windows doing and wots more u don't have to be home just leave ur back gate unlocked
May 22, 2026
Unprompted review
Reply from Tidal Services
Thanks so much for your continued support! We’re glad you find the app and payment system easy to use, and that the service is reliable and hassle-free. Really appreciate your kind words 😊
– Tidal
Dirty windows
Window cleaner turnt up, was shirtless the whole time which I think is very unprofessional. Left streaks all over the windows, he couldn't reach my back upstairs windows due to my kitchen extension and decking not going out far enough for him to stand on. My kitchen window was left streaky, I had to clean it myself today. I've requested to cancel but been told I need 4 cleans before I can cancel. Absolute joke of a company
May 21, 2026
Unprompted review
Reply from Tidal Services
Hi Stacey
We’re sorry to hear you were unhappy with your experience. The presentation of our operatives is something we take seriously, and your comments regarding professionalism will be reviewed internally.
In terms of the access issue, some rear upstairs windows can unfortunately be inaccessible where extensions, decking, or restricted footing prevent safe ladder or pole positioning. Our teams are instructed to prioritise safety at all times.
Regarding the streaking, we would always encourage customers to contact us directly after the clean so we have the opportunity to resolve any issues raised.
As outlined within our service terms at sign-up, our regular cleaning plans are based on a minimum service commitment, which is why immediate cancellation was not available.
We appreciate your feedback and are sorry we could not meet your expectations on this occasion.
– Tidal
It’s a shame but I have to write this…
It’s a shame but I have to write this reviews as I feel Tidal has been extremely misleading with their words to try and gain customer and I’m now so disappointed and annoyed. My parents use tidal and have been so happy with their window cleaning service, & they knew I was looking for one so spoke to mark who cleans their windows and he took my details from my parents and set me up for a monthly service which would have been fab UNTIL I asked on WhatsApp this morning about the refer a friend and get £10 EACH I was told ‘ We only give £10 OFF on the person who refers a new customer’ well that is most definitely not what I understood the phrase ‘£10 each’ as - I also cancelled the service this morning because of this as I feel if they can’t be trusted with info they are advertising then I’d rather not trust them around my property I had a WhatsApp confirming cancellation and I’d messaged the window cleaner himself on the app but conveniently he hasn’t received it so then received a messaged from the same woman requesting the money - personally I think the whole situation has been dealt with diabolical which is a massive shame as the app is amazing the reminder of the window service date is amazing the app itself is brill - there’s so many great parts but they’ve let themselves down here big time !! Personally I wouldn’t recommend anyone to use this place and I’ve also put this on social media to to warn people
In response to Tidals reply - I was recommended by someone who used tidal services and has done for years so that makes no sense at all !!
May 18, 2026
Unprompted review
Reply from Tidal Services
Hi Jo,
We’re sorry to hear you feel disappointed with your experience, especially as you mentioned there were many aspects of the service and app that you really liked.
To clarify, our referral offer provides the £10 credit to the existing customer who refers a new customer to us. We do appreciate that the wording online may not have been as clear as it could have been, and we apologise for any misunderstanding this caused. We will review this wording to help avoid confusion going forward.
Regarding the cancellation and payment request, your clean had already been scheduled with the operative, which is why communication crossed over between the office and cleaner. This certainly wasn’t intended to mislead or inconvenience you.
We always aim to provide a professional and transparent service, and we’re sorry this situation left you with a negative impression. We genuinely appreciate your feedback and will take it on board moving forward.
– Tidal
My windows look great now
My windows look great now , ice pleasant man polite and highly recommend, good service and a very good price
May 11, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re glad your windows are looking great and that you were happy with the friendly, polite service. Really appreciate the recommendation 😊
– Tidal
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Very professional
Very professional. Very pleased with the results. No streaks.
May 5, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled you’re happy with the professional service and spotless, streak-free finish 😊
– Tidal
Excellent
Excellent! My windows are shining again and the young Man was super friendly and explained what he is doing. Thank you so much Tidal! I highly recommend these guys!!
April 29, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled your windows are shining again and that the team member was friendly and helpful throughout the clean. Really appreciate the recommendation 😊
– Tidal
Tidal team; a tidal wave of excellence!!!🤣👍
Tidal services have truly delivered a superb service. From initial telephone contact to coordinating a Window cleaner and then a high quality service as described in setting up the contract.
Ben from Bedale was excellent; polite courteous very helpful and did an amazing job. I could recommend them highly enough!!!
GREAT JOB Tidal team, thank you so much!!!!
April 25, 2026
Unprompted review
Reply from Tidal Services
Thanks so much for the amazing feedback! We absolutely love “a tidal wave of excellence” 🤣👍 We’re thrilled you had such a positive experience from start to finish, and we’ll be sure to pass your kind words on to Ben as well. Really appreciate the recommendation and support 😊
– Tidal
I am a first time customer and i was…
I am a first time customer and i was very impressed with both the window cleaner and my windows. Also a thankyou to Teresa, keeping me informed.
April 24, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled you were impressed with your first clean and that both the service and communication made a great impression. I’ll pass your kind words on — really appreciate your feedback 😊
– Tidal
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Been using this company for a few years…
Been using this company for a few years
now, can highly recommend, they come every 2 weeks and do a fabulous job, you don't even need to be in. You get a reminder message/email usually 24 hours before. I have never had a problem. Give them a go, what have you got to loose.
April 20, 2026
Unprompted review
Reply from Tidal Services
Thanks so much for your continued support over the years! We’re thrilled you’ve found the service reliable and hassle-free, and that the regular cleans work so well for you. Really appreciate the recommendation 😊
– Tidal
Very friendly and professional lads
Very friendly and professional lads, always keeping me informed. Very happy will be using again
April 20, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re glad you’re happy with the friendly, professional service and updates. Look forward to continuing to look after your windows 😊
– Tidal
Positive experience
Fantastic service. Very professional, did an excellent job and were polite and friendly.
April 15, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled you’re happy with the professional, friendly service and excellent clean 😊
– Tidal
Brilliant service
Great clean as always. My couple who do the windows are extremely nice and polite and very professional.
April 17, 2026
Unprompted review
Reply from Tidal Services
Thank you for your continued support! 😊 We're so pleased to hear you're consistently happy with the service. It means a lot to know our team are always friendly, polite, and professional. We truly appreciate your kind words and look forward to keeping your windows sparkling for many more cleans!
– Tidal
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Waste of time!!
Booked my first window clean with them.
Was confirmed by Paul on Tidal support someone would be attending on 18th April
No show, no message , no contact,I've been waiting nearly three weeks for a no show. Very unprofessional.
I will take my custom elsewhere.
Waste of space!!
April 18, 2026
Unprompted review
Amazing clean today and the guy was…
Amazing clean today and the guy was friendly and happy 😊 great team guys definitely recommend you to family and friends 👍
April 10, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled you’re happy with the clean and that the team made a great impression. Really appreciate you recommending us to family and friends 👍😊
– Tidal
Great service as always
Great service as always. Alex not only does the windows but also cleans the frames, sills and my front door too .
My windows etc are left spotlessly clean and gleaming .
Highly recommend
April 8, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled goes the extra mile with the frames, sills, and door, and that everything is left gleaming. Really appreciate your recommendation 😊
– Tidal
Great service from Kevin
Great service from Kevin, thank you so much, house looks amazing.🤩
April 3, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re thrilled Kevin did a great job and that your house is looking amazing 🤩
– Tidal
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Great service
Washed windows, frames and doors, all look lovely and clean, very friendly guy, would 100% recommend
April 7, 2026
Unprompted review
Reply from Tidal Services
Thanks so much Rachel! We’re glad you’re happy with the clean and that everything’s looking lovely. Really appreciate the recommendation 😊
– Tidal
Friendly service from Jake and…
Friendly service from Jake and effective cleaning. Nothing was too much trouble and he is extremely polite. Windows, cills and frames cleaned.
March 13, 2026
Unprompted review
Reply from Tidal Services
Thanks so much! We’re glad Jake’s friendly, polite approach made a great impression and that you’re happy with the thorough clean. Really appreciate your feedback 😊
– Tidal
My 1st time using Tidal
My 1st time using Tidal. Kevin arrived on time was polite and friendly. He was very thorough and took as long as needed to complete the job. The windows are sparkling , no streaks ready to welcome the spring flowers 🌺 Booked on a regular basis. Thank you Kevin and Tidal
March 23, 2026
Unprompted review
Reply from Tidal Services
Thanks so much for choosing Tidal for your first clean! We’re thrilled Kevin made such a great impression and that your windows are sparkling. Lovely to hear you’ve booked in regularly — we look forward to keeping everything looking its best 🌺😊
– Tidal
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