Tilley and Grace Reviews 

1,410
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the shopping experience enjoyable and personalized. Many people appreciate the excellent quality and wide variety of products, often highlighting the vibrant colours and unique styles available. Reviewers frequently mention the outstanding service, noting efficient processes like prompt delivery and beautifully packaged items. Consumers are delighted with their purchases, finding items comfortable, smart, and versatile, leading to repeat visits and recommendations. The overall atmosphere and curated selection ensure a joyful experience, drawing customers back to explore new stock.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality and reasonable... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as high... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers had positive experiences with user experience, often describing it as a lovely and amazing shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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4.9

All reviews

(1,410)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely light and colourful

Lovely, light colourful shop with friendly, helpful non-pushy staff. I’m on the larger size in tops but even their one size slightly bat winged v neck jumper looked lovely and actually fitted. I’m 55 and hate clothes shopping but plan to go back and also look at their online site x

January 17, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review and we truly look forward to welcoming you back!

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Rated 5 out of 5 stars

The ladies in the shop are so friendly…

The ladies in the shop are so friendly and really helpful putting outfits together. The shop is beautifully laid out with a wonderful selection of clothes and accessories.

January 2, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review about your experience in our shops and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Friendly

Friendly; helpful and honest staff. Great advise as always. Super selection of items. Eyecatching.

January 7, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review about your experience in our shops and we look forward to welcoming you back instore and online!

Rated 5 out of 5 stars

Friendly helpful staff.

Friendly helpful staff.
Good value for money and excellent valur

January 3, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review and we truly look forward to welcoming you back!

Rated 5 out of 5 stars

We absolutely love visiting Tilley and…

We absolutely love visiting Tilley and Grace when we're in Holt. The staff are so wonderful and the clothes are beautiful! Can't wait to go back!

January 2, 2026
Unprompted review
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Reply from Tilley and Grace

Thank you so much for taking the time to leave a lovely review about our Holt store and we truly look forward to welcoming you back!

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Rated 5 out of 5 stars

Always a lovely experience

Always a lovely experience shopping in Tilly and Grace in Southwold- the ladies who work there are always so friendly and welcoming and the clothes are a lovely high quality.

December 31, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about our Southwold store and we cannot wait to welcome you back soon!

Rated 5 out of 5 stars

Attractive styles, good quality and Affordable!

From the moment I went into this store, I felt comfortable and received a friendly welcome. The clothes were not only attractive, bright and good quality, they were fairly priced. A cracking find, which I will be frequenting on a regular basis (in store and online). Would highly recommend to others!

January 5, 2026
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words to read - thank you so much for your lovely review. We're so pleased you had a wonderful experience and truly look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

First time I have been in to a Tilly…

First time I have been in to a Tilly and Grace shop, lovely clothes, and very friendly assistants in Southwold store.

December 22, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your kind review about our Southwold store. We're so pleased you enjoyed your first time shopping with us and cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

I was unable to choose which colour…

I was unable to choose which colour sparkly Christmas top to wear and the ladies in the shop could not have been more helpful, fetching different colours and co-ordinates. Always friendly in all of the branches I have visited, but especially in Aldeburgh.

December 20, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review about your experience in our shops and we look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

Lovely quality scarf

Lovely quality scarf . I received my order within 3 day .

December 28, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your great review and we're so pleased you love your new scarf!

Rated 5 out of 5 stars

Best co I've dealt with for ages

Best co I've dealt with for ages: a) A real Human Being answers the phone! b) Confirms stock & Xmas delivery time instantly. c) Product arrives next day (!) d) Partner utterly delighted with design & quality of her scarf. Wonderful Bot/AI etc-free experience. Very Highly recommedned.

December 15, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review about your experience shopping with us - it truly means a lot to everyone at Tilley & Grace. We're so pleased your partner loved her scarf and cannot wait to welcome you back online and instore!

Rated 5 out of 5 stars

Two winter warmers

We visited the shop in Holt as my daughter spotted a fabulous jumper in the window. She loves it! I tried on a different jumper but wasn’t sure about it. Looked on the website and found it in lovely shades of pink, so ordered it online. Two happy customers!

December 19, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your thoughtful review - it truly means a lot to the whole team at Tilley & grace. We're so pleased you had a wonderful experience both instore and online!

Rated 5 out of 5 stars

Love the originality and quality

Love the originality and quality of the clothes. The shop assistant at Holt was extremly helpful. I do not live near a Tilley and Geace so access to an online shop is a bonus.

December 18, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind words to read, thank you. Its so wonderful to hear of your experience in our Holt store and look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

Absolutely beautiful jumper

Absolutely beautiful jumper at a very reasonable price. The lady at the shop was really friendly and helpful too. I would definitely go there again and recommend to friends.

December 19, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your great review. We're so pleased you loved your jumper and cant wait to see you again soon!

Rated 5 out of 5 stars

Found the perfect gift at Tilley & Grace

Found the perfect gift at Tilley & Grace, a silk scarf, for a friend whilst visiting Holt. The lady who served me wrapped it beautifully. The store is full of lovely items, I could have bought a lot more. I will certainly be checking out their website.

December 15, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review. We're so pleased you found a lovely gift with our silk scarves and truly cant wait to welcome you back both instore and online!

Rated 5 out of 5 stars

Live locally to Holt,

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful,
Wanted a skirt in different colour and they found one at Aldeburgh shop, so they posted to me in time for Christmas,
Will be going back, to view new stock, got everything I wanted in one store

December 17, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review. We're so pleased you had a great experience both instore and online and look forward to welcoming you back!

Rated 5 out of 5 stars

First time purchase

First time purchase - really love the item, quickly shipped, wrapped nicely and item high quality with very reasonable prices. Super chuffed and will return.

December 23, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review. We're so pleased you love your first purchase and look forward to seeing you again soon!

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Rated 5 out of 5 stars

Such a super boutique…

Such a super boutique…the staff are friendly and the clothes/accessories are good quality and unique. I love the way the shop is set out…and the little seat out the front is great for ‘waiting other halves’ !!

December 10, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind words to read - thank you so much for your review! We're so pleased you had a wonderful experience and cannot wait to welcome you back instore and online!

Rated 5 out of 5 stars

The shop is bright and attractive

The shop is bright and attractive. The clothes are varied, interesting and wearable. The staff are helpful and attentive without being intrusive. There is a chair for my partner to sit on while I try things on. The clothes are not cheap, but given their quality, neither are they expensive.

December 8, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review. We're so pleased you had a wonderful experience and look forward to welcoming you back instore and online!

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