Tilley and Grace Reviews 

1,410
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, making the shopping experience enjoyable and personalized. Many people appreciate the excellent quality and wide variety of products, often highlighting the vibrant colours and unique styles available. Reviewers frequently mention the outstanding service, noting efficient processes like prompt delivery and beautifully packaged items. Consumers are delighted with their purchases, finding items comfortable, smart, and versatile, leading to repeat visits and recommendations. The overall atmosphere and curated selection ensure a joyful experience, drawing customers back to explore new stock.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the high quality and reasonable... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Quality

Consumers consistently express satisfaction with the quality of products, often describing them as high... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, friendly, and helpful.... See more

User experience

Customers had positive experiences with user experience, often describing it as a lovely and amazing shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Colourful little boutique in Southwold selling clothes and accessories. I bought two jumpers (a week apart because I liked the first one so much I went and got another in a different colour). The clot... See more

Company replied

Rated 5 out of 5 stars

I went in to the stand at the Suffolk Show having a shirt dress emergency - the buttons kept gaping and I was flashing everyone. So embarrassing!!! The lovely sales lady got me in to the dressing room... See more

Company replied

Rated 5 out of 5 stars

After a busy shopping trip to Holt, Norfolk, heading back towards the carpark, I was attracted to this shop by the lovely bright coloured window display. The lady was very welcoming & I spotted the s... See more

Company replied

Rated 5 out of 5 stars

Live locally to Holt,, visited shop last week, bought 3 outfits for Christmas, so pleased with every item, looking forward to wearing them,all staff so helpful, Wanted a skirt in different colour a... See more

Company replied


Company details

  1. Women's Clothing Store

Written by the company

Tilley & Grace are an independent women's fashion retailer with a passion for colour and making women of all ages feel wonderful. We are the go to location for stunning silk scarves, beautiful Italian leather handbags, effortlessly stylish clothing, seasonal scarves and accessories. With shops along the Suffolk and Norfolk coastline, pop in store to see us, or shop online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

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4.9

All reviews

(1,410)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A refreshing change.

I visited the shop because my friend wanted to. It was a refreshing change from a department store - interesting clothes and an extremely pleasant and helpful assistant. Needless to say I bought something!

December 7, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave such a thoughtful review. We're so pleased you had a great first experience visiting and are loving your new T&G purchase!

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Rated 5 out of 5 stars

Definitely worth a visit

We always visit this lovely shop when we visit Holt very helpful and friendly nice to see clothing that’s a little bit different in wonderful colours

December 4, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your wonderful review about our Holt store and we cannot wait to see you again instore and online!

Rated 5 out of 5 stars

A lovely selection of clothes and…

A lovely selection of clothes and accessories, including a gorgeous furry coat that I bought. Great staff as well.

December 3, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave a great review. We hope you are loving your new coat and look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Ta beautiful scarf!

The scarf I ordered is beautiful and the gift wrapping was perfect. And it arrived bang on time. A great gift!

December 8, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for taking the time to leave a lovely review about your online experience and we cant wait for see you again!

Rated 5 out of 5 stars

Super helpful …

I messaged Tilley and Grace as they didn’t have the colour I needed online for a fab leather card holder. Thanks to Mollie who sourced what I needed from one of their stores and posted it out to me! Thank you so much. Super service as always from Tilley & Grace 🥰

December 10, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review - it truly means a lot to the Tilley & Grace team. We're so pleased you had such a great experience and look forward to welcoming you back, both instore and online!

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Rated 5 out of 5 stars

Im new to Tilley and grace

Im new to Tilley and grace. Visted the shop in holt absolutely feel in love with the clothes especially the good quality of there jumpers. Staff was great and even gift wrapped my product. I've just purchased another item on there website. Thank you

December 7, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind and thoughtful words - thank you for taking the time to leave such a lovely review. We're so pleased you had a great experience both instore and online and truly look forward to welcoming you back soon!

Rated 5 out of 5 stars

Great bargain on Black Friday and I…

Great bargain on Black Friday and I received a beautifully wrapped poncho. The quality is superb and it fits beautifully

November 28, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review. We hope you are loving your new poncho and look forward to welcoming you back soon!

Rated 5 out of 5 stars

A lovely experience in the shop at…

A lovely experience in the shop at Southwold. The clothes are very stylish and the service was very friendly and professional.

November 28, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your kind review about our Southwold shop and we look forward to seeing you again!

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Rated 5 out of 5 stars

Excellent purchase

I received the product in a lovely presentation, is great quality and as shown in the website

November 23, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you for your lovely review!

Rated 5 out of 5 stars

I’m extremely pleased with my purchase…

I’m extremely pleased with my purchase of the black sequin top such a versatile item. Im looking forward to wearing the top at Christmas and throughout the year.

Tilley and Grace never disappoints.

November 22, 2025
Unprompted review
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Reply from Tilley and Grace

Such kind words to read - thank you for your lovely review. We hope you love your new top and we cant wait to see you again, both instore and online.

Rated 5 out of 5 stars

Friendly staff

Friendly staff, clean and warm shop. Lovely stock

November 19, 2025
Unprompted review
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Reply from Tilley and Grace

Thank you so much for your lovely review!

Rated 5 out of 5 stars

Quick and easy to order and I love…

Quick and easy to order and I love visiting the stores when I'm in the area. Great quality and decent pricing.

November 18, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your great review and we look forward to welcoming you back instore and online!

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Rated 5 out of 5 stars

The assistant was so helpful

The assistant was so helpful, ordering me in two scarves and sorting out my old loyalty card. The service was excellent as the scarves were ready to collect the next day.

November 18, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your lovely review. We hope you love your new scarves and cant wait to see you again soon!

Rated 5 out of 5 stars

I love this shop

I love this shop! The colours and styles are beautiful. The layout is very appealing as soon as you walk in the door and the matching colours and different items makes it very hard to choose just one thing! I always manage to treat myself when I visit.

November 15, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Such kind words - thank you so much for your thoughtful review about one of our stores. We truly look forward to you visiting again, instore and online!

Rated 5 out of 5 stars

Well laid out shop

Well laid out shop, easy to look around and space to pick up/touch/feel etc before deciding to purchase, staff really friendly

November 16, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for your great review and we look forward to welcoming you back both instore and online!

Rated 5 out of 5 stars

Lovely friendly welcome from the lady…

Lovely friendly welcome from the lady in the shop, didn’t feel pressured in any way. Colour layout and general appearance of the shop and products were lovely. Great quality goods. Will visit again when in the area or will shop online if I need something specific.

November 10, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you for taking the time to leave such a lovely review about your experience in one of our shops. We look forward to welcoming you back both instore and online!

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Rated 5 out of 5 stars

Delighted with my purchase

Delighted with my purchase, bought 3 items and for the first time I didn’t have to return anything… size perfect and nice quality material… thank you

November 17, 2025
Unprompted review
Tilley and Grace logo

Reply from Tilley and Grace

Thank you so much for your kind and thoughtful review and we cannot wait to welcome you back online and instore!

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