The only way I could review is by giving tilted sole a 1 star review. This is the worst costomer service I have ever experienced. You cant even send them and email. I believe this whole sight is a sca... See more
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See what reviewers are saying
Don't present prices and sizes in AUD, claim you're a global company, then tell me after you ship the incorrect size that your sizes are only in US measurements. Very disappointed by your shipping... See more
Whoever packed my shoes... Your packing job sucks, $350 for a pair of shoes... My shoebox should be intact & it is destroyed... I anticipated to keep my shoebox for my shoe storage & now this is not h... See more
Company replied
Couldn't find my son's sneaker preference on any other site. Tiltedsole had size and price comparable to chains. Easy order and check out process. Liked the spin wheel discount effect. Now just waitin... See more
Company details
Information provided by various external sources
High end and on-trend men's and women's footwear. Unique and bold shoes to match your personal style and make a statement. Trusted on-line and in store since 2003.
Contact info
1777 S Vintage Ave, 91761, Ontario, United States
- 855.395.7653
- support@tiltedsole.com
- tiltedsole.com
customer service experience
I ordered a pair of shoes over the weekend and received a confirmation, but no shipping information was emailed to me on Monday. I checked my order today and it says they cancelled the order on Tuesday. They never emailed me to say they cancelled the order and the charge is still pending on my account. I tried to call them and no one in customer service picked up the phone. I tried emailing them to find out what happened and did not get a response.
Tilted sole did contact me by email and personally by phone call me to apologize.

Reply from Tiltedsole
Asking for a review when all you've …
Asking for a review when all you've really done is taken an order seems dumb. The site works. Yay?

Reply from Tiltedsole
HORRIBLE ONLINE SHOPPING EXPERIENCE
I am rating the online shopping experience with tiltedsole.com not the product, will rate product when i get it. Tiltedsole.com is not a site i will shop with again except i cant find the product anywhereelse. The website is a lot of hasšle, Unlike other websites, if u purchase a product and change your mind immediately tilted.com has no option to cancel the order through your account. You prolly need to call customer service that are only open M-F 7-5pm, so if you shop at night or over the weekend, you have to wait till morning or till Monday to contact them. Who knows, by then they may tell you its too late to cancel cos its already shipped. Buyers should be able to cancel a just placed order that hasnt shipped yet without breaking a sweat. The shoes have no size chart so you are not really sure what the conversion scale is, i am a Euro size 37 which is US 6.5/7. I bought a 6.5 turns out 6.5 is 39 nőt 37 which was way too big, now I have to go through the hasšle of returning. A size chart would have saved me this hasšle. Tiltedsole.com also has no return menü when signed into your account. You have to print out a form from the website to process returns with no way of monitoring the progress of your returns online through your account, you probably need to call customer service every minute to inquire. Needless to say, I wont be recommending tilted.com to any friends or family.

Reply from Tiltedsole
Awful Costumer Service
I bought 2 pairs of shoes from Tilted Sole. Same brand and size etc, just 2 different designs. I wore one of them out and they hurt so bad they made my feet bleed. Because I wore that pair I obviously couldn't return them, but I wanted to return the 2nd unworn pair. I emailed Tilted Sole and told them about wanting to return the second pair and they were rude, unfriendly, and told me to send photos to prove I hadn't worn them... and only then I could return them. They didn't even trust that I hadn't worn them, and once they had seen photos, they were unhelpful and I ended up having to pay for shipping etc. The whole experience was awful!! I will not be buying from them again.

Reply from Tiltedsole
Totally satisfied by service so far
At the moment I can't say anything about the deliverance or anything, but as far as I have ordered now I'm really satisfied with the transparency of the website. It seems to be a serious shop.
Excellent service.
Great experience, no complaints :)
I've had a great experience buying from them. Super fast shipping. The shoes I bought fit perfectly and I'm really happy with them. The shoebox arrived pretty torn apart so not the best packaging, but that's fine with me as long as the shoes are in perfect condition, and they were.
good service
Watch for deals and you'll get great …
Watch for deals and you'll get great prices. Always good service and selection.
Easy to use website
Easy to use website. Should offer free shipping however.
Purchased $100 sandals and month later no sandals!!!!
Purchased $100 sandals for my daughter. Followed up with an email as I didn't get a shipping notice in two weeks. Was told the item was on back order and it would take and additional 5-7 days for processing. Two weeks later no shipping email. I check the status and order is Cancelled!!!! They cancelled it 3 days after I was told it would take 5-7 extra days. No email notification, no refund, no nothing!!!! Let's see if I get the refund. Horrible communications and customer service. Will not order through them again!

Reply from Tiltedsole
Shoes are so cute!
Love this site !
The Shoes I Wanted at a Price Better Than Every Competitor
They had pair of Tom's that i loved onsale for a great price. Shipping was prompt. I had never heard of them before but they came up in a google shopping search. I will be checking their websire in the future for sure!
I still have t received my purchase!
I still have t received my purchase!! I paid for one day shipping and it's been a week. No one is answering the phone in customer service or responding to emails. I will never order from them again. Give me my money back!!!
Cancels your order and bumps the price …
Cancels your order and bumps the price up of the item you tried to purchace. Garbage.

Reply from Tiltedsole
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