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tippers.com Reviews 379

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TrustScore 4.5 out of 5

4.6

Hardware Store
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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more

Company details

  1. Hardware Store

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good price and very welcoming and helpful

I ordered some insulation boards online, and collected them the following day. The price was great, and when I turned up to collect them, I had a goof welcome, and the forklift driver put the boards very carefully on my roof bars. I will use Tippers in Huthwaite again

September 24, 2025
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Rated 4 out of 5 stars

Online order

Easy to order online, delivery prompt although I wasnt 100% happy with my delivery been dumped on a wet grass verge when I asked for it to be put over the wall onto the gravel, lucky enough it was a dry day so the wood did not get damaged

September 22, 2025
Rated 5 out of 5 stars

Great service

Great service, called me before the delivery driver left the depot to check on location, delivered on time and exactly where I wanted it, no fuss

September 22, 2025
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Rated 5 out of 5 stars

Very impressed with Tippers

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 criticism - tried on a number of occasions to ring but no-one answered the phone (sharp sand added after my daughter went in to them).

August 28, 2025
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Rated 5 out of 5 stars

Fast delivery

Ordered 2 x 850kg pea gravel... Arrived when I needed it and the driver was courteous and prompt. He placed it in a convenient spot. Highly recommended *****

July 27, 2025
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Rated 2 out of 5 stars

Communication re delivery poor

Been waiting all day for a "morning delivery"...and still no proper information about when it's due be delivered, so sat around waiting.

August 13, 2025
Unprompted review
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Reply from tippers.com

Hi Mushtaq, we're sorry you felt the need to leave this review. We have spoken to our Lichfield Sales Office and they say that they delivered the day earlier than originally booked when ordering through our website. We only offer a Morning or Afternoon delivery slot and not a precise delivery hour timeslot. They communicated the change to you.

Please email us on info@tippers.com to discuss further.

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Rated 3 out of 5 stars

Always been good but people are rude

Always been good. But had a couple of incidents. I'm there waiting at the till. Couple of staff members chatting away. Bloke on the till just finishing an order. No eye contact. No I'll be with ya in a moment nothing. Even once put phone down still no acknowledgement. Just seems a bit rude. I ended up walking out and going to another builders merchants

August 6, 2025
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Reply from tippers.com

Hi, we're really sorry you have had this experience at our Bidford branch. Would it be possible to have some more information about the date & time of your visit so we can investigate please? Please call Nathan, our branch manager on 07736132313 and he'll be happy to discuss this issue with you. Kind Regards

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