tippers.com Reviews 379

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency and the helpfulness of the drivers, who are often described as friendly and careful with materials. The staff across various departments and branches also receive high commendations for their professional, helpful, and knowledgeable approach, making interactions pleasant and productive. Many people appreciate the ease of ordering, especially online, and the overall excellent service provided. However, some customers experienced issues with their orders, including damaged goods upon delivery or delays in receiving their items. There were also instances where communication regarding delivery schedules was lacking, leading to inconvenience and frustration for some. A few people noted problems with product quality, such as materials not holding up as expected or being delivered with defects.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the punctuality... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpful and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness and professionalism.... See more

Order

Users describe ambiguous interactions with order. Many customers report positive experiences, highlighting... See more

Product

Reviewers mention ambiguous feedback about the product. While many customers praise the first-class quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very impressed with Tippers. Purchased some paving slabs online for delivery. Then added a big band of sharp sand a few days later. The driver (Bert) very helpful (a credit to the company). Only 1 cri... See more

Rated 5 out of 5 stars

The gentleman at the service desk. I ordered the item over the internet and it wasn't at the local branch. The communication was good, and he arranged for the item to be delivered to the store the nex... See more

Rated 5 out of 5 stars

Brilliant service, everything ordered, arrived as planned. One item was damaged and getting an exchange delivered was so easy, straight forward and quick. Great job Tippers, and free delivery over £50... See more

Rated 5 out of 5 stars

Nuneaton tippers have been great helping us out with our project, providing good quality materials, fast reliable service.One of best customer service experiences I have ever had from the sale team gr... See more


Company details

  1. Hardware Store

Written by the company

Tippers is a Family run Builders Merchant providing quality building materials for trade and DIY in Lichfield, Tamworth, Kidderminster, Uttoxeter, Birmingham, Wolverhampton, Huthwaite, Rugeley and Nuneaton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

379 reviews

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Replied to 25% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

online order for delivery

Did an online order for delivery. Changed the order first thing on the morning of the order with no issues.
When the lorry arrived the driver was very helpful. Will deffinately be a repeat customer! Thanks

December 22, 2025
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Rated 2 out of 5 stars

- Ordered online because it said in…

- Ordered online because it said in stock.
- Weren’t in stock so had to wait for them to be delivered to store
-No email or call to arrange delivery or update me
- Told they would be with me Wednesday but no show
- Called Wednesday, and I was told it would be first thing Thursday
- No show Thursday. Called again and delivery Friday.

Items were delivered Friday. Annoying when I get told delivery days and arrange labourers for that day, to be let down twice.

Would have been nice to be kept in the loop and be told when my items would be delisted, rather than chasing orders up myself.

November 27, 2025
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Rated 2 out of 5 stars

Communication failure

Although the online order was "picked" and available for collection, there was no communication to inform me. The website specifically instructs clients to wait for confirmation that the order is ready for collection before turning up at the branch.It wasn't until I sought clarification by phoning the branch that I learned it had been available and waiting for collection for four hours. Not ordering online and just turning up would have been more efficient.

September 23, 2025
Rated 5 out of 5 stars

What a super company to deal with

What a super company to deal with. I'm just a member of the public needing timber at a reasonable price. Tippers fitted the bill - just what I wanted at a great price compared to local DIY stores.
Will use them again.

September 26, 2025

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