Perfect delivery via Bol.com and absolutely lovely earrings, been wearing them every day for weeks now!
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See what reviewers are saying
I bought a set of 4 different Ti Sento rings this summer as a birthday gift from me to me. The positive reactions I’ve been getting the second (literally) I started using my new ring set from Ti Sento... See more
I now have a jewelry box with numerous Tisento jewelry from necklace, bracelet and ring. These jewelry are stunning with quality and elegance in them. You cannot even tell that the metal use is not 1... See more
Ti Sento make very beautiful jewellery. I bought exactly the same earrings as I had previously purchased four years ago. An earring in my original pair developed a problem with the pearl becoming loos... See more
Company details
Written by the company
Discover TI SENTO – Milano’s exceptional jewellery collection. Mix and Match to create your own look. Free shipping - Free returns* - 30 days no questions asked returns – Gift wrapped with love. Types: Rings, Stackable rings, Bracelets,...
Contact info
Amsterdam, Netherlands
- +31 (0)88-1342888
- wecare@tisento-milano.com
- tisento-milano.com
4.7
Excellent
222 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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The products are fake
The products are fake, I bought a bracelet, 2 rings and one pair of earrings they become red-rusty without even wearing them, especially the golden part. I do not recommend this brand to anyone. Don't spend money on fake products from this brand. Very very disappointed!!
August 7, 2022
Unprompted review
Reply from TI SENTO
Dear Bajame,
Thank you for posting your review.
We are sorry to read that your TI SENTO - Milano jewelry is oxidized, that is of course not the intention and we would like to solve this for you.
The jewelry you ordered is gold plated. At TI SENTO - Milano we use 925 (first grade) silver, the best quality silver that can be used for jewelry, as a base for gold plating. The layer of 18 carat gold is a layer of 3 microns.
Could you please send us a picture where it is clearly visible that the jewel is damaged?
Then I can look with you for an appropriate solution.
With silver greetings,
Team Customer Care
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Long delivery time and bad quality
Long delivery time, such expensive jewelry they are sending by local post. It is not safe!
And no communication at all. I had to know how long I should wait my order, still no answers.
Finally I received my order. And I am very disappointed! The necklace was okay (4stars) for discount 50% price, but the ring. I only wore it once and the stone fell out of it!!! And it doesn't mean I washed my hands with it. NOOO!! Few years ago Ti sento milano was expensive jewelry but in good quality. What happened now? And it was not the first time, 2 years ago I had the same experience! Customer service said - I can send it back for my own money! I don't have the time for that!!!! Very very inconvenient. Seems I will choose another brands next time.
August 5, 2022
Unprompted review
Reply from TI SENTO
Dear Ineta,
Thank you very much for posting your review.
We regret that you are dissatisfied with the delivery of your TI SENTO-Milano order.
We depend on carriers and due to the crowds around the Sale and the holiday period, it unfortunately takes longer than you are used to from us.
Sorry to read in a bad review from Trustpilot and not by email that your ordered ring is broken.
That is of course not the intention and we would like to solve this for you.
We will contact you by email and send you a repair form so that we can solve this problem for you.
Our sincere apologies for this.
DON’T BUY FROM AS THEY WONT EXCHANGE OR…
DON’T BUY FROM AS THEY WONT EXCHANGE OR PAY RETURN POSTAGE
I bought a bracelet based on the size guide. It was too small. I was going to return it and buy a new bigger one but when I went to the post office it wasn’t a pre-paid label and was going to cost £15.00 to return. I emailed them and asked for them to send pre-paid returns label - they said no. The postage was a 10% of the value of the item. Now have an ornamental bracelet for the draw! AWFUL !!!
June 10, 2022
Unprompted review
Reply from TI SENTO
Dear Deborah,
We are sorry to read that you are disappointed.
As indicated on our website the return costs for returns outside of the Netherlands are for the account of the customer.
We have responded to your previously sent email and hope to be able to help you further.
Our apologies for the inconvenience.
With silver greetings,
Team Customer Care
I returned an item
I returned an item , a ring , on 26th feb 2022 as per Ti Sento return policy and instructions. I have subsequently sent 4 emails asking for my refund or to send a bigger size but have not received any reply to these emails sent all in March. We are now in April and still no reply.
I am appalled by this service, I don’t know anymore what to do. This is so insulting .
April 2, 2022
Unprompted review
Reply from TI SENTO
Dear Ledia,
Many thanks for placing your review.
We are sorry to read that you are not satisfied with TI SENTO - Milano.
We received your return on 31-03-2022 and immediately processed it.
We have not received any e-mails from you before, so our apologies for not responding.
The purchase amount will be refunded to you within 5 working days in the way of payment. You will receive a confirmation by e-mail.
My apologies for the inconvenience.
With silver greetings,
Team Customer Care
Excellent customer service
Excellent customer service. One of the stones in my ring bought in June 2021 got lost. They sent me back a new ring in less than a week. The return costs were also covered. I am satisfied and recommend the brand.
November 19, 2021
Unprompted review
Reply from TI SENTO
Dear A. Tao,
Thank you very much for placing your 5-star review.
We are very happy to read that you are so satisfied with the service provided by TI SENTO - Milano.
We wish you a lot of pleasure wearing the ring and wish you a pleasant day!
With silver greetings,
Team Customer Care
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Awful..
Awful... Order on .UK site £600 order. Took 4 weeks to arrive, no shipping updates I even had to find out myself that it was sat in a Parcelforce depot in the UK for 2 weeks awaiting a £130 customs charge.
I'll never use this company again that's for sure..
March 2, 2021
Unprompted review
Reply from TI SENTO
Dear Chris,
Many thanks for placing your review.
We are so sorry to read that you are not satisfied with the delivery of the TI SENTO - Milano jewellery.
Unfortunately we are dependent on the delivery services and we try to keep you informed as much as possible through the track & trace code. However, it can happen that not all information is sometimes visible. It is best to contact the care department of TI SENTO - Milano directly, so we can find out more for you.
Furthermore, there may indeed be customs charges due to the Brexit. My apologies for the inconvenience.
With silver greetings,
Team Customer Care
Beautiful ring
Ordered a ring. Sizing was perfect. it came in good time and was beautifully packaged
December 30, 2020
Unprompted review
Reply from TI SENTO
Dear Mary,
Many thanks for placing your 5-star review!
We are very happy to read that you are so satisfied with the delivered ring of TI SENTO - Milano.
We wish you a lot of pleasure wearing the ring and wish you a pleasant day.
With silver greetings,
Team Customer Care
Very bad
I purchased earrings and never received the parcel although it said on the tracking history that it had been delivered at a collection point. They were able to give me the contact information of the courier company.
August 20, 2020
Unprompted review
Reply from TI SENTO
Dear Anders,
Many thanks for placing your review.
We are so sorry to read that your package was not delivered, that is of course not the intention and we apologise for that.
Unfortunately, we are also dependent on the delivery services. If you have any questions about your order, please contact the Customer Care department of TI SENTO - Milano directly. Then we will always help you.
We wish you a pleasant day!
With silver greetings,
Team Customer Care
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