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t leaf T Reviews 7,309

•
TrustScore 5 out of 5

4.9

Tea Store
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Review summary

Created with AI, based on recent reviews

Looking at 785 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, particularly the teas, highlighting their freshness and delicious flavors. The delivery service is frequently described as fast, prompt, and efficient, with many people receiving their orders quickly and securely packaged. The overall service is also highly regarded, with consumers appreciating the easy ordering process and helpful communication. However, some customers were not happy with certain aspects of the teas, finding some flavors odd or noting that certain blends required a long steeping time to develop flavor. A few other people also felt that the sample packs were a bit small, and some were disappointed by the presence of artificial flavoring in some teas.

What people talk about most

Product

Reviewers mention positive feedback about product quality and selection. Customers consistently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the excellent and top-quality... See more

Service

Users describe positive interactions with service, consistently praising its promptness, efficiency, and... See more

Order

Clients share positive opinions on order. Many customers praise the easy online ordering process, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been buying a variety of teas for years now. My favorites are Red Baron Redbush Tea and Christmas Tea (black flavored tea). Both are exceptional in flavour and freshness. Service and speed... See more

Company replied

Rated 5 out of 5 stars

A particulary good deal this time in that we gor 3 for the price of two. The quality of the tea speaks for itself in that although we are regular tasters of other teas, we always come back to t leaf T... See more

Company replied

Rated 5 out of 5 stars

Easy to use web site Good descriptions of teas with pictures Promp delivery of order Securely packed order so teas arrived in perfect condition I really like the free pack offer when I ord... See more

Company replied

Rated 5 out of 5 stars

I sent a birthday gift to my friend and highly recommend t leaf T. They provided great communication updates via email and my friend loved their gift which included a hand written card with a message... See more

Company replied

Popular products

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Company details

  1. Tea Store
  2. Food Manufacturer
  3. Gift Shop
  4. Gourmet Grocery Store
  5. Health Food Store

About t leaf T

Written by the company

New Zealand's Home of Remarkable Tea

t leaf T has been bringing New Zealand tea lovers the world's finest loose leaf teas, herbal infusions and premium pyramid teabags since 2005. A 100% New Zealand-owned family business, we are based in Petone, Lower Hutt, and source over 160 carefully selected blends and infusions from quality tea growers and producers around the globe.

Founded by John and Amanda van Gorp, t leaf T is built on two decades of genuine relationships with tea suppliers across Asia, Europe and beyond. Every tea is hand processed and packed at our Petone premises, ensuring the quality and freshness our customers have come to rely on.

How We Serve You

  • Online store at tleaft.co.nz — same-business-day dispatch on orders placed by 3pm
  • Wholesale supply to hospitality businesses throughout New Zealand
  • Wellington CBD retail store — explore, smell and taste our full range in person

Our service is rated 5 stars on Trustpilot. Whether you are new to loose leaf tea or a lifelong enthusiast, our team is here to help you find your next remarkable cup.

Our Range

From single-origin green, white and oolong teas to bold black blends, fragrant florals and caffeine-free herbal infusions — t leaf T stocks over 160 blends and infusions to suit every palate and occasion.

Discover our full range at tleaft.co.nz

t leaf T | teas and infusions from around the world

Written by the company

Best Buy-Purchase 3 identical foil pouches and get a 4th Free!
Have you discovered your ultimate teas and you drink them everyday? our Best Buy deal is the most cost effective way to keep these favourite teas topped up. Simply purchase 3 identical foil pouches and get the 4th Free! *not valid with other offers*.
FREE Shipping for online orders over $89!*
t leaf T offers Free NZ shipping rates for online orders when ordering over a certain amount. Orders are shipped the same business day if we receive them by 1pm. *calculated after discounts.

Contact info

4.9

Excellent

TrustScore 5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Reliable friendly local business

Always prompt service and great quality teas. There was a minor issue with my order when it was delivered and the team were more than happy to help and put it right quickly. Would definitely order again.

May 3, 2026
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Reply from t leaf T

Thanks Samantha! Glad we could sort that out for you quickly - that's exactly how it should be. - t Leaf T

Rated 5 out of 5 stars

Placed a mail order

Placed a mail order, which arrived very quickly, unfortunately it wasn't quite right but they sent out the correct packet straight away.
Thanks for the great service

May 7, 2026
Unprompted review
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Reply from t leaf T

Thanks Simon! Sorry about the mix-up but glad we got the right order out to you without delay. - t Leaf T

Rated 5 out of 5 stars

Easy to order

Easy to order, fast delivery

April 30, 2026
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Reply from t leaf T

Thanks Helen! Simple and speedy - just as it should be. - t Leaf T

Rated 5 out of 5 stars

Easy to order

Easy to order, speedy delivery and delicious teas as always

April 29, 2026
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Reply from t leaf T

Thanks Sandra! Easy, quick and delicious - a winning trio every time. - t Leaf T

Rated 5 out of 5 stars

Super fast delivery

Super fast delivery
Lovely french earl grey tea

April 21, 2026
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Reply from t leaf T

Thanks Rochelle! French Earl Grey delivered at speed - a perfect combination. - t Leaf T

Rated 5 out of 5 stars

Love this tea shop

Love this tea shop. We live in Brisbane so whenever I come to Wellington, I buy up big!!! Yes, can get international delivery. But I love coming to the shop so I can view all the teas and talk with staff who are always knowledgeable.

April 20, 2026
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Reply from t leaf T

Thanks Cindy! A Wellington pilgrimage for tea - we love it! The team always enjoy those conversations. See you next visit! - t Leaf T

Rated 5 out of 5 stars

Faultless

As always, service couldn't be faulted... easy to order, super quick arrival.

April 20, 2026
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Reply from t leaf T

Thanks Douglas! Faultless is a high bar - really glad we're hitting it every time. - t Leaf T

Rated 5 out of 5 stars

Awesome service from Erin M

Awesome service from Erin M! Following up on stupid inept couriers -- and the tea I usually buy is excellent as usual!!

April 20, 2026
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Reply from t leaf T

Thanks Steve! We'll make sure Erin sees this - and sorry for the courier trouble. Glad we got it sorted and the tea was worth the wait! - t Leaf T

Rated 5 out of 5 stars

Great tasting tea

Great tasting tea. Great communication. Great delivery system. Great discount offers.
Will not be purchasing any other tea brand. Ever.

April 19, 2026
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Reply from t leaf T

Thanks Ness! "Never buying another brand" - that's the ultimate loyalty and we don't take it lightly. - t Leaf T

Rated 5 out of 5 stars

Easy click & collect at your local…

Easy click & collect at your local store. Love your tea, especially when you have deals on, which I must say are quite frequent.

Friendly and obliging staff.

April 20, 2026
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Reply from t leaf T

Thanks Katherine! Glad click & collect is working well for you - our team will love the kind words too. - t Leaf T

Rated 5 out of 5 stars

Beautiful, delicious, nourishing teas

Beautiful, delicious, nourishing teas, couldn't ask for better quality and very glad to be enjoying these simple pleasures in the way that t Leaf T helps accommodate

April 20, 2026
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Reply from t leaf T

Thanks Nick! Simple pleasures done well - that's exactly what we're here for. - t Leaf T

Rated 5 out of 5 stars

Great Product.

Great Product.
Great Price.
Great Service.

April 20, 2026
t leaf T logo

Reply from t leaf T

Thanks Chris! Three out of three - that's the goal every time. - t Leaf T

Rated 5 out of 5 stars

Exceptional Service

As always prompt efficient service and up to date information regarding delays in delivery. Which was totally beyond their control.

April 20, 2026
t leaf T logo

Reply from t leaf T

Thanks Suzanne! We appreciate your understanding with the delay - keeping you informed is the least we can do. - t Leaf T

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